Cloninger Ford of Hickory

Terrible service. They promised a couple of days but had my car over a week. And gave me no updates on a completion date. Called, and called but no response, not even from the general manager. Had to file my car over a week. And gave me no updates on a completion date. Called, and called but no response, not even from the general manager. Had to file a complaint with the Ford Corp. to get this going. More

Had to give them one star so this message would post but would rather give them negative 5 stars. Customer service is extremely poor. Do yourself a favor and RUN FAR, FAR AWAY from this dealership. Better t would rather give them negative 5 stars. Customer service is extremely poor. Do yourself a favor and RUN FAR, FAR AWAY from this dealership. Better than driving one of their vehicles. Bunch of liars. Never, ever, ever coming back here. Shame on you!!! More

Excellent experience. I am a repeat customer. John Deal was great to work with. Recommend this dealership. Service on my previous vehocle was excellent too. was great to work with. Recommend this dealership. Service on my previous vehocle was excellent too. More

I had a problem with engine knocking on my Ford F 150 and the truck only had 35,000 miles. I took the truck in for an oil change and told the service writer my problem. I did not need the truck for several the truck only had 35,000 miles. I took the truck in for an oil change and told the service writer my problem. I did not need the truck for several days so I left it with the dealer. After about 2 days (which was OK) they sent me an email plus called to tell me that my truck was fixed and ready to go. The problem I had was a problem several F150s had but the main thing it was corrected under warranty. I am pleased with the service, and respect I received at Cloninger Ford. More

We had an amazing experience buying a car from Cloninger Ford of Hickory. We brought a trade in that I didn't to give a large allowance, but after the appraisal they gave us more than we thought we would ge Ford of Hickory. We brought a trade in that I didn't to give a large allowance, but after the appraisal they gave us more than we thought we would get. Thomas Tester really came through for us and I highly recommend coming to see him if you need a car and want quality and value. More

Well had a bad experience with service department a few months back but decided to give them another try...called about 12 yesterday to get a quote on getting a pinion bearings and seal replaced..talked to months back but decided to give them another try...called about 12 yesterday to get a quote on getting a pinion bearings and seal replaced..talked to Ashley and she said around 740 depending on what they run into...since I was trying to get an estimate on said services and not what they might run into, I asked her if she could get me an exact estimate on replacing said parts and she said the tech was at lunch and she would have him call me when he gets back...waited all day no call...called back in the morning and another service advisor said they were slammed and he would make sure she called me...now it is lunch time again and I still haven't received a call back ..over 24 hours and still no estimate...guess management doesn't care about customer satisfaction...BEWARE BEWARE More

I had an awesome experience. Stevie was my sales person and she was great from start to finish. I was treated with the up most respect during the entire process. I am loving my new car. Thanks for a great and she was great from start to finish. I was treated with the up most respect during the entire process. I am loving my new car. Thanks for a great experience. More

Just wanted an oil change not a tire rotation. Overcharged again. I do not drive this car much and obviously do not need a tire rotation and I stated that when I dropped it off. Overcharged again. I do not drive this car much and obviously do not need a tire rotation and I stated that when I dropped it off. More

3rd stop. Jason met us on lot, we looked at 2020 Fusion. He got keys, we drove and liked. we worked a better deal and bought. He got keys, we drove and liked. we worked a better deal and bought. More

Seen a used 2008 ford F150 went to cloninger ford and a guy names Jason asked if I needed help I told him I was interested in the 2008 f150. He got the keys for a test drive. I asked him if here were any l guy names Jason asked if I needed help I told him I was interested in the 2008 f150. He got the keys for a test drive. I asked him if here were any leaks of any fluid anywhere and is there any problems with it. He assured me there were no issues so I drove it kiked the way it drove so I made an offer and they accepted. I bought it a day before my birthday with insurance money from my motorcycle that was stolen. I get the truck home 2 days later the steering is squealing. come to fund out there is a leak of power steering fluid and also there is a bad knocking sound after about 20 to 30 mins of driving it. I had someone look at it. Said I need new rack and pinion for the power steering and new main bearings and rod bearings. So needless to say I bought a truck for 6000 dollars that I cant even drive because I dont have the money to fix it. Had the salesman Jason been honest and told me the truth I probably wouldnt have bought it. Now ots going to cost me around 3000 dollars for parts and labor. And the best part when I called and left a message for Jason. I did not recieve a call back at all because he knows he screwed me. The least they can do is tell me they can do the labor if I buy the parts. I will be happy with that but they couldn't even call me back. I would never buy a vehicle from here nor would I recommend anyone to buy a vehicle from here. I'm just so ticked off I cant even drive a truck I bought myself because my motorcycle was stolen. Its like I went to cloninger ford, handed them 6000 and walked out with nothing. I didnt think people do business like this. Specially a dealership like cloninger ford. THANKS FOR NOTHING More