Cloninger Ford of Hickory

Poor customer service! Never received call back after being told multiple times! Charged for a warranty for interior and was given false information after the fact! Never received brochure or any literat being told multiple times! Charged for a warranty for interior and was given false information after the fact! Never received brochure or any literature explaining what warranty covered! Very UNPROFESSIONAL!!! More

Very fast in at and out! Everyone is so helpful!They Very fast in at and out! Everyone is so helpful! They explained everything very well, I was very pleased. Will only use Cloninger Ford for all my n Very fast in at and out! Everyone is so helpful! They explained everything very well, I was very pleased. Will only use Cloninger Ford for all my needs! More

When I walked in the dealership I was greeted with courtesy and while buying vehicle my sales person was very professional and knowledgeable of the car. I would recommend the dealership to my friends courtesy and while buying vehicle my sales person was very professional and knowledgeable of the car. I would recommend the dealership to my friends More

Easiest buying experience we’ve ever had. Friendly, no pressure sales staff. Will definitely buy here again! From beginning to end, an A+ experience at an A+ dealership. pressure sales staff. Will definitely buy here again! From beginning to end, an A+ experience at an A+ dealership. More

If I could give lower than one star I would. I'm a disabled individual living in Mount airy North Carolina that called on spoke to a Sandra over their internet as a representative. I explicitly explai disabled individual living in Mount airy North Carolina that called on spoke to a Sandra over their internet as a representative. I explicitly explained the amount of money that I would be willing to pay for a certain vehicle was told no problem to come down and they would be working with me and that I would be able to put money down and pick up the car on Friday. After 2-hour drive I get to the store to not get to ever speak to the lady I spoke to and be told that the price is over 1,700 more than I was discussed. The website price and also went up from the original price and instead of working with me they made excuses and offer to give me gas money well it's just incompetent and I will never do business with people like this that lie this much More

Customer first experience. Fast friendly and knowledgeable. Trustworthy, transparent, authentic. The sales process and actually the entire process from beginning to delivery was outstanding. I knowledgeable. Trustworthy, transparent, authentic. The sales process and actually the entire process from beginning to delivery was outstanding. I would highly recommend this dealership to anyone purchasing a vehicle. More

Very different experience from past trips to a car dealership. No games and no pressure sales. Just up front useful and honest information. Made it easy to make my decision to business with them. Will dealership. No games and no pressure sales. Just up front useful and honest information. Made it easy to make my decision to business with them. Will definitely be back for future purchase. Thanks for all your help. More

Excellent experience with Thomas Tester and Cloninger Ford, Hickory. Thomas went out of his way to take care of us. Definitely a 10 plus! Thanks. Ford, Hickory. Thomas went out of his way to take care of us. Definitely a 10 plus! Thanks. More

Terrible service. They promised a couple of days but had my car over a week. And gave me no updates on a completion date. Called, and called but no response, not even from the general manager. Had to file my car over a week. And gave me no updates on a completion date. Called, and called but no response, not even from the general manager. Had to file a complaint with the Ford Corp. to get this going. More

Had to give them one star so this message would post but would rather give them negative 5 stars. Customer service is extremely poor. Do yourself a favor and RUN FAR, FAR AWAY from this dealership. Better t would rather give them negative 5 stars. Customer service is extremely poor. Do yourself a favor and RUN FAR, FAR AWAY from this dealership. Better than driving one of their vehicles. Bunch of liars. Never, ever, ever coming back here. Shame on you!!! More