Cloninger Ford of Hickory

Always a great experience, they go above and beyond to make sure I get the vehicle I’m looking for. make sure I get the vehicle I’m looking for. More

I had a very bad experience with Cloninger Ford in the past and was reluctant to even venture back there. But from the telephone conversation to schedule an appointment to the moment they told me the bad past and was reluctant to even venture back there. But from the telephone conversation to schedule an appointment to the moment they told me the bad news concerning my vehicle, we were made to feel like close family. I can't imagine now going anywhere else. More

Service is not fast. Not cheap. Not very good. No one seems to give a s***. Staff is dressed like high schoolers. No sense of urgency to get your car serviced quickly and returned to you. The best adv seems to give a s***. Staff is dressed like high schoolers. No sense of urgency to get your car serviced quickly and returned to you. The best advice I could give this dealership is try Hendricks dealerships and see what you are missing. There is no comparison in the customer experience! While you may not be able to duplicate the Hendricks experience you could certainly make improvements. I am surprised Ford would tolerate such sorry effort. More

Great service and done in a timely manner to keep me completely satisfied with the work completely satisfied with the work More

I did not buy a vehicle from the dealer because of the price but they were professional, friendly and helpful. price but they were professional, friendly and helpful. More

Had to stand and wait. for someone to assist me, then when I was next in line the lady decided to take someone standing behind me, before me. When picking it up it was quick and easy. when I was next in line the lady decided to take someone standing behind me, before me. When picking it up it was quick and easy. More

Was taken in for the state inspection, all was good. Employee was professional and polite. Employee was professional and polite. More

The epitome of bad business practices. Cloninger refuses to take any ownership in wrong doings and will reprimand you for “giving them a low score” that they well deserve. to take any ownership in wrong doings and will reprimand you for “giving them a low score” that they well deserve. More

I took my brand new Powerboost F150 in for a malfunctioning fuel door mechanism (warranty repair). Even though the mechanism wasn’t working it was still very easy to get the fuel door open with malfunctioning fuel door mechanism (warranty repair). Even though the mechanism wasn’t working it was still very easy to get the fuel door open with a gentle pull. Instead, the techs thought that they had to pry it open and now I have two very noticeable paint chips around the fuel door area. While they said they would take care of it, I still haven’t heard back after almost three weeks of a personal visit and three phone calls to the service department and service manager. More

Service department don't know their xxx from a hole in the ground had my oil changed and they forgot to put the oil cap back on ever since the service manager Tyler left its going downhill the ground had my oil changed and they forgot to put the oil cap back on ever since the service manager Tyler left its going downhill More