Clinton Honda - Service Center

Excellence in service and sales My recent visit with Debb Skelton in the service department to check out an early sign of a possible overheating engine on my 2005 Civic sedan (165,00 My recent visit with Debb Skelton in the service department to check out an early sign of a possible overheating engine on my 2005 Civic sedan (165,000+ miles) became an unexpected moment for an unwanted decision: fix or replace the car. When it was explained to me that I needed a new head gasket, my heart sunk, as I loved my old Honda. But my wisdom won, so decided to replace my Civic. I had seen a Certified 2015 Fit on the lot when I'd driven in, so I went out to take a closer look. Debb had worked with me over the years when I'd gone in for oil changes, etc., and she knew this change was a bit traumatic for me. She took me in to meet Salesman Bill Butler, whose extraordinary kindness and patience helped me through the purchase of that Certified Used 2015 Honda Fit-EX. I am deeply grateful to the service department for helping keep my old Civic on the road for all those years (especially to Debb Skelton for her true customer care). And I am also in deep gratitude to Bill Butler, whose professionalism helped me turn a sad moment into a happy one as i drove away in my 'new' car. I will definitely recommend Bill Butler to anyone i meet who wants or needs to purchase a car; and I will continue to recommend Clinton Honda's service department. Thanks, Clinton Honda, for your all around excellent service and care! More

Friendly but soooo slow The service folks at Clinton Honda are very nice and courteous, they also do a pretty good job with the car, although I have never had anything major The service folks at Clinton Honda are very nice and courteous, they also do a pretty good job with the car, although I have never had anything major done. They are very slow. I had made an appointment for an oil change and tire rotation. It took 2 hours and 20 minutes. There was an issue with getting the tire off, so I can give them 30-45 minutes to take care of that, but that is still an excessively long time, especially considering I was one of the first appointments of the day. I would say go there, but don't be in a hurry, budget lots of time. More

Used car I bought a used Toyota Corolla from Clinton Honda dealership. Overall my experience with buying the my car was excellent. Everything was easy once I m I bought a used Toyota Corolla from Clinton Honda dealership. Overall my experience with buying the my car was excellent. Everything was easy once I made the decision to buy the car. I was in and out in a jiffy. The only exception would be the fees associated with buying my car. There were like almost $400 in fees that I wasn't expecting. I would have expected a $99 paper fee. But a $400 paper fee? The whole process of selling a car is paperwork and the profit is the paper fee. I wasn't told upfront about this fee and I agreed to a price of the car with out this fee. I would have appreciated being told upfront. In my opinion it's really just a way to add on extra cost to the car. My car so far has been wonderful. You don't always know with a used car so I waited to give my review. I bought my car in the beginning of December and there haven't been any problems so far. I am extremely happy with my purchase. More

Rude service department and misleading sales agent We purchased a new car from Gil. The sales was smooth, but we got more information from Scott, who shares his office, than we did from Gil. Gil misle We purchased a new car from Gil. The sales was smooth, but we got more information from Scott, who shares his office, than we did from Gil. Gil mislead us on a few details about the car, and we did not get the wheels that we were promised. We even marked the picture in the book, and Gil said, "Yes, those are the wheels your car will come with." This was not the case when the car was delivered. Alex tried to help us out, but at that point it was too late. We accepted the car and drove home that night. The next moring we discovered that our new car had been delivered with a hole in the front seat. We called Gil and he told us that the seat would be replaced. He told us we needed to come back to Clinton Honda so Alex coud see the hole. I did (20 min ride one way) and Alex looked at the hole. Gil and Alex told me that the seat would not be repaired, but instead, replaced with a new seat. I went home. A day or two later, Gil called me and asked me to come back again so he could see the color? I asked him why he didn't look at the color when I drove out to show Alex the hole?? I was irritated. I did not have time to drive back out again. Gill called me back a bit later and told me that I did not need to come back out because he had decided just to order both colors. We were contacted a few days later by Michelle in service. She gave me a few dates and asked me to check the calendar and call her back. When I called her back, I was routed to a different agent (Jenna) because Michelle was busy. I made an appointment with Jenna and dropped the car off at night for a 7:30 am appt. the next day. The next morning around 10:00 am I recieved a call from Michelle. She was unaware that my car had been scheduled or was even in the shop. She told me they had not started work on the car yet bc she did not know it was there. She informed me several times that I was suppose to call her back. I explained that I did call back, but was rerouted to a different service agent. She then told me that they were heating up my car so they could put a new cover on my front seat. I told her that Gil said that it was being replaced. Michelle became very huffy and told me that it did not need to be replaced and that it was just a hole and they were putting on a new leather cover. She told me that if that was not what I anticipated then she had to stop the service appt. and I had to reschedule. I called my husband to discuss. We agreed to let service recover the new seat, but if it did not look good, we would need it replaced. She agreed. I arrived back at about 4:30 pm via the Honda shuttle. The driver was lovely. Very polite and friendly. When my car was brought around, I looked at the seat and was horrified. The seat was covered in a wrinkly leather cover, that looked terrible and nothing like the other front seat. I expressed my dissatisfaction to Michelle. She told me that she spoke to service and that it was normal. I should wait a while and it will flatten out. When I asked her how long, she acted exasperated with me and said, "I don't know...maybe 3 weeks??" I walked away to find Gil. He was not around. I found Alex. He came right out and looked at the car and agreed. Terrible job. It was a brand new car with a wrinkled up leather front seat. He told Michelle to arrange for a new seat and that it needed to be done right. She did not appear happy to hear that from him either, especially since she had just told me it would be fine in a few weeks. She snapped at Alex that she would need it in writing to authorize it. Maybe that is protocol, but she was as rude to Alex as she was to me. I then asked if my liscence plates had been put on during the entire day the car had been at the the service center. Michelle told me no, and that she had NO idea they were supposed to do that. I told her that when I dropped the car off, I had asked Jenna if that could be taken care of while the car was here. She politely agreed and wrote it in large letters across the service contract "Please put on new liscense plates for customer." (or close to that) I relayed that information to Michelle and she did not reply. She took the agreement and looked at it, saw the request and told some young service employee to put on the plates. Not a word to me. Nothing. Rude. This is our 4th Honda purchased at this center. We expect to be treated politely by the service deptartment. We expect that when we are told we are getting specific wheels, that we will get them. This will not be our last Honda, but it could be the last one we buy from Clinton Honda. More