Clinton Honda

Rude service department and misleading sales agent We purchased a new car from Gil. The sales was smooth, but we got more information from Scott, who shares his office, than we did from Gil. Gil misle We purchased a new car from Gil. The sales was smooth, but we got more information from Scott, who shares his office, than we did from Gil. Gil mislead us on a few details about the car, and we did not get the wheels that we were promised. We even marked the picture in the book, and Gil said, "Yes, those are the wheels your car will come with." This was not the case when the car was delivered. Alex tried to help us out, but at that point it was too late. We accepted the car and drove home that night. The next moring we discovered that our new car had been delivered with a hole in the front seat. We called Gil and he told us that the seat would be replaced. He told us we needed to come back to Clinton Honda so Alex coud see the hole. I did (20 min ride one way) and Alex looked at the hole. Gil and Alex told me that the seat would not be repaired, but instead, replaced with a new seat. I went home. A day or two later, Gil called me and asked me to come back again so he could see the color? I asked him why he didn't look at the color when I drove out to show Alex the hole?? I was irritated. I did not have time to drive back out again. Gill called me back a bit later and told me that I did not need to come back out because he had decided just to order both colors. We were contacted a few days later by Michelle in service. She gave me a few dates and asked me to check the calendar and call her back. When I called her back, I was routed to a different agent (Jenna) because Michelle was busy. I made an appointment with Jenna and dropped the car off at night for a 7:30 am appt. the next day. The next morning around 10:00 am I recieved a call from Michelle. She was unaware that my car had been scheduled or was even in the shop. She told me they had not started work on the car yet bc she did not know it was there. She informed me several times that I was suppose to call her back. I explained that I did call back, but was rerouted to a different service agent. She then told me that they were heating up my car so they could put a new cover on my front seat. I told her that Gil said that it was being replaced. Michelle became very huffy and told me that it did not need to be replaced and that it was just a hole and they were putting on a new leather cover. She told me that if that was not what I anticipated then she had to stop the service appt. and I had to reschedule. I called my husband to discuss. We agreed to let service recover the new seat, but if it did not look good, we would need it replaced. She agreed. I arrived back at about 4:30 pm via the Honda shuttle. The driver was lovely. Very polite and friendly. When my car was brought around, I looked at the seat and was horrified. The seat was covered in a wrinkly leather cover, that looked terrible and nothing like the other front seat. I expressed my dissatisfaction to Michelle. She told me that she spoke to service and that it was normal. I should wait a while and it will flatten out. When I asked her how long, she acted exasperated with me and said, "I don't know...maybe 3 weeks??" I walked away to find Gil. He was not around. I found Alex. He came right out and looked at the car and agreed. Terrible job. It was a brand new car with a wrinkled up leather front seat. He told Michelle to arrange for a new seat and that it needed to be done right. She did not appear happy to hear that from him either, especially since she had just told me it would be fine in a few weeks. She snapped at Alex that she would need it in writing to authorize it. Maybe that is protocol, but she was as rude to Alex as she was to me. I then asked if my liscence plates had been put on during the entire day the car had been at the the service center. Michelle told me no, and that she had NO idea they were supposed to do that. I told her that when I dropped the car off, I had asked Jenna if that could be taken care of while the car was here. She politely agreed and wrote it in large letters across the service contract "Please put on new liscense plates for customer." (or close to that) I relayed that information to Michelle and she did not reply. She took the agreement and looked at it, saw the request and told some young service employee to put on the plates. Not a word to me. Nothing. Rude. This is our 4th Honda purchased at this center. We expect to be treated politely by the service deptartment. We expect that when we are told we are getting specific wheels, that we will get them. This will not be our last Honda, but it could be the last one we buy from Clinton Honda. More

Awesome experience Chris S was through explaining the details on what I was looking for and there was no sales pressure. I have no intention to drive back new car on the Chris S was through explaining the details on what I was looking for and there was no sales pressure. I have no intention to drive back new car on the same day but ended up with new one. The process was simple, no pressure, and Chris walked thru the Costco program incentives and got a great deal. Joe V and Ajay S were very professional and overall great experience. More

Used car purchase. This is the second used car I have purchased from Clinton Honda. Although there are many Honda Dealers closer to me I choose to go out of my way to pu This is the second used car I have purchased from Clinton Honda. Although there are many Honda Dealers closer to me I choose to go out of my way to purchase from Clinton Honda. For me the reason starts at the top. The general manager, John Killian, is in my experience unique in the Auto sales field. He seems to genuinely enjoy meeting with you and finding out how he can be of help. His approach is the opposite of many sales techniques. Rather then "what can I do to get you to buy a car today", Johns approach is "go home and think about it and let us know, We'll hold the car for you". This low pressure is very reassuring when making a big purchase. Steve Williams our sales consultant was helpful and knowledgeable about the product we purchased. There were a few minor issues that came up after our purchase and Steve made sure they were taken care of. All in all a good experience. More

Great experience Joe made buying my new car a very easy experience for me which was much appreciated. He understood my requests and provided exactly what I asked for. Joe made buying my new car a very easy experience for me which was much appreciated. He understood my requests and provided exactly what I asked for. I would recommend him to friends and family. More

Service I had an issue with the service department that was addressed immediately. I appreciate the timeliness of the actions to resolve and will continue to I had an issue with the service department that was addressed immediately. I appreciate the timeliness of the actions to resolve and will continue to use the service department. I thank all involved for their efforts to successfully resolve the problem. More

Professional, patient and accommodating. Our experience with representative Joe Vizzi was smooth and pleasant throughout the entire process. Joe was able to meet with us on a very cold Monday Our experience with representative Joe Vizzi was smooth and pleasant throughout the entire process. Joe was able to meet with us on a very cold Monday morning and was patient with us in testing out different vehicles, all the while describing each vehicles' features and details with accuracy and expertise. Joe exemplified the utmost professionalism and understanding in taking care of his customers right from the get-go. Aside from Joe, Judy from finance and the rest of the folks were friendly and accommodating as well, making it a satisfying and enjoyable experience overall. We look forward to and expect the same level of service for future appointments with our vehicle. More

Knowledgeable Everybody we met at Clinton Honda was friendly and professional. The receptionist set the tone with a warm greeting. Our sales associate, Charlie Bi Everybody we met at Clinton Honda was friendly and professional. The receptionist set the tone with a warm greeting. Our sales associate, Charlie Bippart was very knowledgeable. Once we decided to buy the Accord Hybrid, he and Ajay Sharma, the finance representative, made the process efficient and painless. More

Quick, Easy and got what I wanted I was looking for a 2017 Honda Pilot for a while and it was taking time to find the right ext/interior color for the model I wanted given how popular I was looking for a 2017 Honda Pilot for a while and it was taking time to find the right ext/interior color for the model I wanted given how popular these models are with very few at every dealer. A couple of the dealers in Central NJ (Edison, Freehold) were just terrible and wasted my time earlier by asking me to come in promising they had the and not having what I wanted in stock but kept me waiting on their lot - I vowed never to go back to them again or give them my business. One kind dealer who had been very helpful trying to find my car couldn't get my match but told me that Clinton Honda had it - I checked with Clinton and Joe called me back and he physically made sure the car was there. I also checked reviews for Clinton Honda before I went there and they were very good. Joe offered me the additional options but there was no pressure - the process was quick and easy to my liking and I got what I wanted without worrying about the dealer experience. Given this experience, I would recommend Joe Vizzi and Clinton Honda as an alternate to the mega-mall "money-first" Central NJ Honda dealerships for a better buying experience. More

Joe Vizzi was great! very accomodating and not intimidating. We bought a 2016 Honda CRV in basque red....loving it!!!! Working with Joe was quick and easy. My husband and I didn't feel pressured. He would pres We bought a 2016 Honda CRV in basque red....loving it!!!! Working with Joe was quick and easy. My husband and I didn't feel pressured. He would present us with different options but did not pressure us into getting them if we felt we didn't need them or was not within our budget. More

Awesome Everyone there was extremely helpful and nice. They made us feel very comfortable. Charlie answered all our questions and addressed our concerns.The s Everyone there was extremely helpful and nice. They made us feel very comfortable. Charlie answered all our questions and addressed our concerns.The show room is absolutely beautiful! I highly recommend this dealership! More