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Clint Newell Auto Group

Roseburg, OR

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41 Reviews

1481 NE Stephens St.

Roseburg, OR

97470

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Showing 41 reviews

July 15, 2024

Service department is very unhelpful, traveling from out of town when then Acadia started shutting down and doing some weird things, the service department refused to even run a simple scan to see what code More

by Hoytbob24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bina Dumont
April 05, 2024

I had my Honda Accord repaired at Clint Newell's Body after a deer ran into the side of my car. They told me the work was guaranteed for paint defects and workmanship for as long as I own the car. The More

by paddystammen
Workmanship
Recommend Dealer
No
Employees Worked With
Body Shop Manager, Clint Newell
April 18, 2023

Clint Newell of Roseburg Oregon, Started out really good, but then then showed that they are really just like the rest of them xx car Dealerships. They take your vehicles, over $24,000 cash and then won’t gi More

by Tennessee Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Clint Newell, Scott Simpson
Apr 18, 2023 -

Clint Newell Auto Group responded

We’re sorry that you became so agitated at our business. Please understand nobody was trying to upset you. What several employees tried to explain to you is that in order for us to release title documents for a transaction, full funding needs to be completed including the trade-in vehicles. There is a standard period of time for the process, which is why you were issued a trip permit when you purchased your vehicle. At this point, everything appears to be proceeding normally. We realize you didn’t want to accept our explanation, but we are unable to release title documents until the processing is complete. The employee you talked with is a veteran and the employee typing this response is a veteran. Thank you for understanding.

Apr 19, 2023 -

Tennessee Dave responded

Apparently as the person in the leadership position (Steve), stated they can sell my trade vehicles without have to wait on the titles to make themselves whole, but they don’t have to make the customer whole. It’s not Clint Newell that is going to register the vehicle in Tennessee, it’s going to be the customer. This company was whole when I came in two (2) early with the cash I said I would bring in. It’s dealerships just like this one that gives all dealerships a bad name. According to Steve all they need is the paperwork we signed to sell our trades, which apparently happened, since they were nowhere on the dealership lot. So when they sold the vehicles and I gave then the required cash our deal was done. According to employees they mailed the payoff of one of the vehicles, even though they had zero proof. Last time I looked, verbal acknowledgment is not good enough! Also, according to Steve they don’t need the title for one of my trades, so we will see how long it will take him to request that title, if he has the nerve to ask.

September 08, 2022

Absolute garbage! Sold me a suburban that blew up in 3 months, took 1 month to fix. They ruined my black hub caps still waiting on those. Took it back in because it cu More

by K dog
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan
July 19, 2022

We just stopped by to look and found the perfect vehicle that our family was looking for. Devin was our salesman, he made everything simple and quick. This is our fourth vehicle from Clint Newell. More

by herblondemoments@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin
February 09, 2022

Charged me double what my former dealership wanted for a part. Tried to over sell me on service that wasnt needed. Charged me 2 hours labor to solder one wire together in an injector this after paying too More

by karln77@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Malori Yarbrough
June 11, 2020

After my Corolla stalled on the freeway while going over 65MPH the car was towed into them. This dealership's service department is unprofessional and rude. They have zero knowledge on Toyota warranty. Thei More

by highdesert.trainingcenter
Recommend Dealer
No
Employees Worked With
Frank Mesa, Bina Dumont
May 25, 2019

Always great service! This dealership ALWAYS provides very fast, friendly, courteous, knowledgeable service. They never try and sell you on anything they just let you know More

by flytba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby Parker, Rebecca Lay, Bina Dumont
May 14, 2019

Poor service department Bought a new Corvette {black} from another dealer because Newell did not have one....Had a noise and went to the service...First question was where di More

by Pissedoff1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rebecca Lay, Bina Dumont
March 26, 2018

service department is really bad! I have went to Clint Newell several times. They seem to want the money upfront now and you don't even know what your getting? I do believe that they h More

by Local guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
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