Cleveland Ford - Service Center

unhappy with service center, four of us tried to get somethi When I first bought my Altama it was used 2009 but in great shape and clean. Every time I put the brakes on it squealed and I took it back, they claim When I first bought my Altama it was used 2009 but in great shape and clean. Every time I put the brakes on it squealed and I took it back, they claimed moister in the brakes. Moister everyday and sometimes it got quieter, but never went away. I took my car back 5 times in 3 months due to " low tire" light on. They would check it out in the service center and say it's ok now and turn the light off. Two weeks later I was back, same problem. I would also remind them of the brake problem, they would never check it out for me, still had the same comment, moister.......I wrecked my car trying to stop quickly when I came upon a stalled car, on a bad curve in the pitch black dark, trying to stop suddenly at 30/35 mph. My brakes squealed then and I don't feel totally stopped me like it should. It was our and fault, but I do blame Larry Hill Ford Service Center for not checking out my brakes like I kept asking them too when I kept taking it in so many times with the Squilling brakes and tire problems. This was right after I bought it for over $18,000 ......never again going to Larry Hill. They did not do me right at all. A friend help me get the car and she too call them and complained to them. So now I'm out of a nice car. I made payments for 9 months of $375, then got the Apr down (per my friend, she had it in her name) my new payment went to $227, I paid that for about 4 months, then took out my pension from my job and paid $14,000 cash, to pay it off because I wanted it out of her name and into mine. I was hoping this would help with my credit as well if the bank knew I was paying on it but it didn't. I got the car put in my name in October 2014, and November 18, totalled it by hitting that car because we couldn't stop fast enough on a dry road. So I was given $8500, minus $1000 insurance deductible, because in Tennessee you're only allow 8500 miles a year. A 2009 car that looks immaculate and due to 106,000 miles on it I got a fair blue book rating for too high mileage. So I have to find something really cheap and hopefully dependable. More

Fabulous people I have never left Larry Hill Ford displeased with the customer service or quality of work; if I question anything I can call at anytime and the staff I have never left Larry Hill Ford displeased with the customer service or quality of work; if I question anything I can call at anytime and the staff are quick to help. When I was new to the area they treated me fairly and never once tried to take advantage. They are even patient with my highly curious 10 year old! At one time, my son, had a sales associate prove to him that he could fit himself in the trunk of a car, and he DID! I will continue to do business with them in the future and when the time comes for a new car, they are who I will get it from! Keep up the great work! More

Outstanding service depart. especially J.Johnson & C.Jones Thank you so much for the excellent service we received. We were travelling from Canada to Florida when we experienced car trouble. Jerry and Chris Thank you so much for the excellent service we received. We were travelling from Canada to Florida when we experienced car trouble. Jerry and Chris went out of their way to help us with no appointment, they looked after us immediately and got us on the road 1 hour before we expected to be. Great service department, keep up the good work and Happy New Year to all of you - you are the best. Joe and Margaret Parkinson More

Service Joe Trentham is a pleasure to deal with he is very professional and knows his job, He keeps you informed on how the progress of your car and time line Joe Trentham is a pleasure to deal with he is very professional and knows his job, He keeps you informed on how the progress of your car and time line before it is ready, I will always deal with him on each and every service, More

Courtesy Ride Home Jerry Johnson was so friendly and a true blessing to talk with on my ride home. Joe Trentham was very knowledgeable and very professional in the serv Jerry Johnson was so friendly and a true blessing to talk with on my ride home. Joe Trentham was very knowledgeable and very professional in the service department. More

Tremendous Experience If Webster's Dictionary used pictures for words, Jerry's picture would appear for service. Helpful, courteous, sense of humor, caring, and attentive d If Webster's Dictionary used pictures for words, Jerry's picture would appear for service. Helpful, courteous, sense of humor, caring, and attentive descibe Jerry. Jerry rocks! More

Patrick is why Larry hill service.succeeds.. If it weren't for Patrick I would gave dropped Larry hill. I don't know where's he came.from., but Larry hill will get more satisfied customers becaus If it weren't for Patrick I would gave dropped Larry hill. I don't know where's he came.from., but Larry hill will get more satisfied customers because he is there. He will be the one that makes Larry hill famous for service. Thank.you so much!! You actually care...Larry should be proud. More

Great service It is always a pleasure to have Jerry help me out.Always there with a smile and a handshake. He makes you feel like you are part of the Larry Hill For It is always a pleasure to have Jerry help me out.Always there with a smile and a handshake. He makes you feel like you are part of the Larry Hill Ford family, not just a number waiting in line. More

Thank you for the great service It is always a pleasure to have Jerry help me out when I drop off my car for service. He is one of the nicest, caring folks I know. He is a great asse It is always a pleasure to have Jerry help me out when I drop off my car for service. He is one of the nicest, caring folks I know. He is a great asset to your dealership!!! More

experience with service Joe Trentham was very professional, and an awesome person. Larry Hill should feel very honored to have an employee like him. Joe really deserves Joe Trentham was very professional, and an awesome person. Larry Hill should feel very honored to have an employee like him. Joe really deserves to be recognized and given a raise. More