Cleveland Ford - Service Center

Service visit The staff at Larry Hill Ford are very courteous and friendly. I enjoy using the services at the main center. Joe is very professional and a pleasure t The staff at Larry Hill Ford are very courteous and friendly. I enjoy using the services at the main center. Joe is very professional and a pleasure to work with. More

Great Customer Servive Jerry has had to take me home and pick me up several times while my car was getting fixed. He is very friendly and courteous. Thank you for all you do Jerry has had to take me home and pick me up several times while my car was getting fixed. He is very friendly and courteous. Thank you for all you do for your customers to make us feel special. More

Jerry Johnson mr hills best asset Jerry Johnson has gone over and above his call of duty. Dropped my 2013 avenger off at Larry hill ford for its 40,000 mile inspection. Or also known Jerry Johnson has gone over and above his call of duty. Dropped my 2013 avenger off at Larry hill ford for its 40,000 mile inspection. Or also known as 499,00 inspection. Me Johnson gave me a ride home and intern picked me up after the car was finished . Keep up the good work mr Johnson your one more reason I keep coming back to Larry hill ford. More

service dept had trouble with my f-150 came in with no appointment , they took it in and repaired it all with in hours, also gave me a car to use while repair wher had trouble with my f-150 came in with no appointment , they took it in and repaired it all with in hours, also gave me a car to use while repair where being done, this is the 3rd car I have bought from them and will continue buying from them because of fantastic service dept. great place to do business with 5 stars all the way More

Customer Service very friendly and helpful First time dropping my vehicle at this dealership. Jerry Johnson the courtesy driver was great! I really appreciate this service from the dealership First time dropping my vehicle at this dealership. Jerry Johnson the courtesy driver was great! I really appreciate this service from the dealership and really enjoyed Jerry as the driver. My experience with the service department so far has been great. I am working with Chris to get my sync media button and usb port working again. Chris was very friendly and responsive to my Explorer. It is great to show up to a Ford dealership and have friendly staff members like Jerry and Chris. More

Service drop I dropped my car off for service and jerry took me home. He was friendly and nice and offered to come pick me up when my vehicle was finished. Definit I dropped my car off for service and jerry took me home. He was friendly and nice and offered to come pick me up when my vehicle was finished. Definitely a great service to offer. More

Charges I had never been charged Sales Tax on labor before . The bill had sales tax charges on the entire 400.00 bill when parts were only 143.00 . In the pas I had never been charged Sales Tax on labor before . The bill had sales tax charges on the entire 400.00 bill when parts were only 143.00 . In the past I have only been charged sales tax on the parts never labor . I said something but got no where ???????I trade cars fairly often and have been looking at the new mustangs but I would not trust this dealership now . They did offer me a ride back to my home being that no one could pick me up which was nice and the service dept. guys were friendly . So far my car seems fixed we will see More

Very friendly staff I visited for routine maintenance, and Jerry and the staff were all very friendly and thorough in answering my questions. Jerry checked on the progre I visited for routine maintenance, and Jerry and the staff were all very friendly and thorough in answering my questions. Jerry checked on the progress of my maintenance and kept me well informed. More

Service Fast and Efficent Fast efficient service. Joe at service desk called me by name and assisted getting my car in for oil change and tire rotation.. It was a rainy day and Fast efficient service. Joe at service desk called me by name and assisted getting my car in for oil change and tire rotation.. It was a rainy day and I had to leave the car to go back to work Jerry Johnson took me back in the courtesy van and called back to tell joe to have another problem checked on my car that I had forgot to advise them of. Jerry always see that I get to and from when I have to leave the car he goes out of his way to help. More

service on my 2013 fesita all done correct,in a very timealy manner,had coffee,personal environment,wifi if needed,thanhed for business,told of all done to vehicle,nice experie all done correct,in a very timealy manner,had coffee,personal environment,wifi if needed,thanhed for business,told of all done to vehicle,nice experience More