Cleveland Ford - Service Center

Excellent Customer Service for Vehicle Service My vehicle is approaching 100,000 miles and it was time to get specific maintenance performed. Mr. Crubaugh took my phone call when I was comparison My vehicle is approaching 100,000 miles and it was time to get specific maintenance performed. Mr. Crubaugh took my phone call when I was comparison pricing the work. After I told him I was looking for a 100,000 mile service package he politely suggested a number of services to have performed. I have not always had my vehicle serviced at this location, so he did not know the services already done. After informing him of the work done recently on the vehicle he worked on putting together a service item list with prices. He was kind enough to email the list to me so I could review and decide on my own time frame with no pressure. I feel Mr Crubaugh went above and beyond by creating the list of services and prices then emailing the list for my review. Additionally, while working with Mr. Crubaugh, I never felt rushed, pressured or felt like there was any up-selling occurring. When I went to pick up the vehicle, I was pleasantly surprised to fine the overall cost of the service was cheaper than anticipated. I pulled Mr. Crubaugh aside and asked if there was an oversight and that was when he informed me that he had slightly overpriced some of the services on purpose just in case there was some additional needed. I have had my vehicle serviced at this location for over nin years with mixed results. This last visit was the best experience I've had so far. Due to the experience I had with Mr. Crubaugh, I will definitely be bringing my vehicle back for future services. More

Quick, Thorough, and Accommodating Cleveland Ford provided quick and thorough service of my 2015 Ford Fusion. They were very accommodating both with my time and the costs of the servic Cleveland Ford provided quick and thorough service of my 2015 Ford Fusion. They were very accommodating both with my time and the costs of the service, providing a courtesy vehicle and reducing costs in a reasonable manner. Thank you, Ryan! More

85.00 charge for truck under warrant if no problem found Go else ware. I have bought 1 vehicle and had 2 others serviced at this dealership and was told after explaining that my truck popped an engine code Go else ware. I have bought 1 vehicle and had 2 others serviced at this dealership and was told after explaining that my truck popped an engine code on a drive and the engine light come on and then went off after a restart that if they do not find anything that it will be an $85.00 charge. Since they have become Cleveland Ford they have taken stealership to a new level. More

Buyer beware Since this dealership changed from Larry Hill Ford to Cleveland forward it has gone down hill almost instantly. This dealership does not honor anythi Since this dealership changed from Larry Hill Ford to Cleveland forward it has gone down hill almost instantly. This dealership does not honor anything that was promised from Larry Hill. The service department has gone from a five star to 1 star or maybe zero stars if I could put it there. I have purchased close to a quarter million dollars in vehicles between myself and my family in the last few years I will never buy another vehicle from this dealership. They used to have the best service department in the area people that really care about their customers but since Cleveland Ford came in they fired most of the existing employees that in itself is just horrible. Stay away from this dealership if you know what’s good for you there are other good dealerships in our area don’t become a victim like so many of us became after the sale of the dealership. More

2017 Focus I give Cleveland Ford a 5 star rating our salesman Ryan Tibb was very friendly and made us feel right at home and at no time did I feel like I was bei I give Cleveland Ford a 5 star rating our salesman Ryan Tibb was very friendly and made us feel right at home and at no time did I feel like I was being pressured into buying something I didn't want.If you want a pressure free buying.experience you need to check out Cleveland Ford. I have and will continue to recommend them to friends and co-workers. More

SERVICE NEEDED SERVICE ON 2005 EXPEDITION. DROPPED IN WITHOUT APPOINTMENT AND WAS TOTALLY TREATED LIKE FAMILY. NO HASSLE OR EXCUSES. GOT WHAT I NEEDED IN A RE NEEDED SERVICE ON 2005 EXPEDITION. DROPPED IN WITHOUT APPOINTMENT AND WAS TOTALLY TREATED LIKE FAMILY. NO HASSLE OR EXCUSES. GOT WHAT I NEEDED IN A REASONABLE AMOUNT OF TIME AND AM TOTALLY SATISFIED. More

Best Service Ever! We had the best experience ever with Cleveland Ford buying a vehicle. The employees worked as a team, and they tried to find what ever was more conven We had the best experience ever with Cleveland Ford buying a vehicle. The employees worked as a team, and they tried to find what ever was more convenience to us. We were explained every detail of the purchase and the convenience and inconvenience of the vehicle, providing security in what we were buying. They worked in an effective way that could give us a comfortable payment, with a more than fair interest. They did the paperwork as soon as they could and the vehicle was delivered to us sooner than we imagined. We really are very satisfied. Thank you so much for your excellent service! More

Very helpful This ford dealership is fantastic but what makes it even better are the workers. Chris Jones was so helpful. I had to get my brakes replaced and he no This ford dealership is fantastic but what makes it even better are the workers. Chris Jones was so helpful. I had to get my brakes replaced and he not only took care of me, but he did it better and friendly than anyone has before. More

They don't care Hour and 45 minutes for oil change and tire rotation. Then noticed valve stem cap missing and it was quart low on oil. Have tried contacting about iss Hour and 45 minutes for oil change and tire rotation. Then noticed valve stem cap missing and it was quart low on oil. Have tried contacting about issues with no response. More

service writer of the year This review is being written to acknowledge and state that people like Chris Jones is why Larry Hill Ford gets to be dealer rater dealer of the year. This review is being written to acknowledge and state that people like Chris Jones is why Larry Hill Ford gets to be dealer rater dealer of the year. My son called me with a problem with his vehicle around 4:00 on a Friday. I called Chris at LHF and told him. Without any hesitancy Chris said get it here and I'll take care of him and the vehicle. It is that kind of response that helps give a father a little more piece of mind. Thank you Chris. More