Cleveland Ford

Wonderful buying experience! John was exceptional. Couldn't have asked for a better person. Patient and kind. Wasn't pushy let me make the decisions and just told me the facts. He John was exceptional. Couldn't have asked for a better person. Patient and kind. Wasn't pushy let me make the decisions and just told me the facts. He worked hard to get us the vehicle we needed at the time but has also been there for us after the sale for anything we need. Will definitely recommend! A+ More

Great experience with JD! JD was an absolute pleasure to work with. We drove in from Birmingham and he had everything set and ready to go for us. He was knowledgeable and extre JD was an absolute pleasure to work with. We drove in from Birmingham and he had everything set and ready to go for us. He was knowledgeable and extremely helpful. More

Great People. Ask for JD. JD was great! He was friendly, knowledgeable, and very accessible without being pushy. Everyone through the process was very friendly. The process wa JD was great! He was friendly, knowledgeable, and very accessible without being pushy. Everyone through the process was very friendly. The process was easy with minimal frustration. They worked with us to get us the 2017 Dodge Grand Caravan we wanted for a good price, and their lifetime power train warranty can't be beat. I highly recommend checking these guys out. If/when we get back into the market, we will definitely get in contact with JD. More

Love my new to me 4-Runner ~Britt-Britt Just want to give a big thank you to everyone who helped me in my purchase. This is my 2nd purchase from Cleveland Ford and as always the BEST experie Just want to give a big thank you to everyone who helped me in my purchase. This is my 2nd purchase from Cleveland Ford and as always the BEST experience by far!!! Thanks everyone! More

Cleveland Ford is awesome We got a 2018 Ford Escape. It is the Vehicle we wanted. We had the pleasure of working with JD. He was very accommodating and answered all the questio We got a 2018 Ford Escape. It is the Vehicle we wanted. We had the pleasure of working with JD. He was very accommodating and answered all the questions we had. This is the second vehicle we have purchased from Cleveland Ford and it won’t be the last. More

Great place to buy a car.. Elliott was very friendly and told us what we needed to know about the vehicle we purchased... Thank u Elliott for your knowledge of the vehicle... Elliott was very friendly and told us what we needed to know about the vehicle we purchased... Thank u Elliott for your knowledge of the vehicle... More

Very dissatisfied with the experience. I am very dissatisfied with the Cleveland Ford dealership. I would not recommend anyone doing business there. They are not knowledgeable and very unpr I am very dissatisfied with the Cleveland Ford dealership. I would not recommend anyone doing business there. They are not knowledgeable and very unprofessional. If you purchased a vehicle and get a extended warrany, they will sell you one that only allows you to bring the vehicle back to Cleveland Ford for repairs, then if you have a issue they can not fix the problem. We have been dealing with this dealership for several months and have made many trips down there without the problem being solved. I am dealing directly with the service manager, thinking this would get better results. That is definitely not the case. He is very RUDE and unprofessional. He does not return calls and you have to call several time during the day to get to speak with him. I know this is not a normal practice for other dealerships. Customer service should be the number one priority, but it is last on the list at Cleveland Ford. I have got the car diagnosed at another ford dealership and have got answers, but since the warranty is not accepted there then I have to have the repairs made at Cleveland Ford. Cleveland Ford does not care if the repairs get made and say they don’t even know what is wrong with the vehicle. The technicians are not knowledgeable and the management is unprofessional. It is absolutely ridiculous for something to go on for MONTHS with no real interest in the problem. I have never experienced such poor customer service, where the management is rude to the customers. I would not recommend anyone doing any kind of business with Cleveland Ford. More

Great experience! I drove 3.5 hours to this dealership to pick up my 2017 Hyundai Veloster. After having decided I was going to make the purchase on the car before I go I drove 3.5 hours to this dealership to pick up my 2017 Hyundai Veloster. After having decided I was going to make the purchase on the car before I got to the dealership, they allowed me to send my information over the phone & email in order to have it finalized before I even got there! Mr. Yow was very nice & made it so I was in and out of the dealership with a new car in 1 hour, unbelievable! Great dealership! More

Excellence The salesman and staff were very nice and allowed me to view several cars. He was very receptive with my needs and was able to find me the best vehicl The salesman and staff were very nice and allowed me to view several cars. He was very receptive with my needs and was able to find me the best vehicle for my son. More

Great service Elliott was a great help. He was just enough around to ask questions but not pushy.on the side of the buyer. Great great service Elliott was a great help. He was just enough around to ask questions but not pushy.on the side of the buyer. Great great service More