Cleveland Ford

Very helpful JD was very helpful in meeting our needs as a family. I had owned a Ford for about 4 years but had dealt with many problems with it, and he helped us JD was very helpful in meeting our needs as a family. I had owned a Ford for about 4 years but had dealt with many problems with it, and he helped us find a gently used car that would better suit us. He was very friendly and professional, and he went out of his way to make sure we went home in our new car. Thanks, JD! More

Great experience! Rex walked right up to us showed us the cars we wanted to see. And worked with what I wanted and helped me pick the best choice! Rex walked right up to us showed us the cars we wanted to see. And worked with what I wanted and helped me pick the best choice! More

Great Experience John Yow helped me from beginning to end. Very informative and made the whole process very easy for me. The price for the car that I was looking at w John Yow helped me from beginning to end. Very informative and made the whole process very easy for me. The price for the car that I was looking at was unbeatable!! More

Great buying experience My husband and I usually hate car shopping, however we had been shopping for a used truck for a while. We stopped by Cleveland Ford and saw a truck My husband and I usually hate car shopping, however we had been shopping for a used truck for a while. We stopped by Cleveland Ford and saw a truck we both really liked. Brad Doty came out and introduced himself. He was super helpful, knowledgeable and best of all he was not the "pushy salesman". He made it very quick and easy for us. Even after the purchase we had questions and needed assistance with a few cosmetic issues and Brad came through with great customer service. I highly recommend Cleveland Ford and would refer my friends to Brad Doty. More

Made getting my new Truck easy and fun I found a truck on car gurus and requested info from the dealer. I was lucky enough to get Brad Doty as a point of contact. I worked out a time to com I found a truck on car gurus and requested info from the dealer. I was lucky enough to get Brad Doty as a point of contact. I worked out a time to come and drive it with Brad after work. He took me on a drive that hit every check mark you could want in a test drive. Highway, back road, curves, speed, and even a U turn. While I was driving he gave me all the info on the truck, the process to get it, and the Lifetime Powertrain warranty!!! Needless to say I was sold. But I could t get my wife in until the next day to get paperwork done. Brad came in on his day off and spent the whole day getting everything ready for me, so everything would run smoothly and I could get on the road. Amazing experience with a great guy. Thank you again Brad! If you need to buy and don’t use Cleveland Ford and Brad you aren’t doing yourself justice! More

Great experience! I had a great experience buying a used car through Cleveland Ford! JD was super helpful and knowledgeable and made sure I got the right car for me. Ev I had a great experience buying a used car through Cleveland Ford! JD was super helpful and knowledgeable and made sure I got the right car for me. Everyone else I interacted with was very kind and professional as well. Could not have had a better experience! More

Outstanding customer service. Mr. Elliott Harris went above and beyond. We pulled up at the car lot and it was pouring rain, and Mr.Harris came out within just a few minutes with u Mr. Elliott Harris went above and beyond. We pulled up at the car lot and it was pouring rain, and Mr.Harris came out within just a few minutes with umbrellas. Mr. Harris was also extremely nice, and very helpful with any questions or concerns that we may have had. I would highly recommend other people to use Ford of Cleveland for any of there car buying. More

Fair Dealing Even though it took Ford about five months to deliver my Mustang, Cleveland Ford honored the differential margin we agreed to on my trade. I walked in Even though it took Ford about five months to deliver my Mustang, Cleveland Ford honored the differential margin we agreed to on my trade. I walked in with a spreadsheet documenting what I thought my optimal deal should be, and the transaction was within $200 of my estimate that included TN sales taxes. Elliott reaches out to me by email within a few minutes of building my Mustang on Ford’s website, and he called me the morning my car arrived, texting pictures of it for me since I was in Oregon when it arrived. Very happy with the overall dealer and sales experience. More

Cleveland Ford My husband and I had a great experience with Brad Doty at Cleveland Ford! I highly recommend them! Great customer service and not pushy at all! My husband and I had a great experience with Brad Doty at Cleveland Ford! I highly recommend them! Great customer service and not pushy at all! More

Confident Purchase Got a great deal on my '17 Toyota Corolla. It was the second cheapest car in its class in my area (as well as within 80 miles), plus it had a lifetime Got a great deal on my '17 Toyota Corolla. It was the second cheapest car in its class in my area (as well as within 80 miles), plus it had a lifetime powertrain warranty included in the price. Cleveland Ford actually lowered their price twice for me, once as a courtesy and once again when the cheapest car in my area went down in price as well. The manager, Rob Stence, argued that his vehicle was worth about $2,000 more than that car for only like $300 difference in price, but he still came down a little for me - thanks, Rob! I enjoyed working with my salesman, John Yow. He explained how Cleveland Ford offers low competitive prices so that while they make less profit per car, they sell more vehicles per month. And he reasoned that because of the lifetime warranty they include on their used cars, they don't gain anything by selling cars in less than peak condition. He patiently answered my questions about how the warranty works, both before and after my purchase. And when I realized I hadn't left much time for paperwork before I had to leave for work, he and Jay Patel in finance stepped it into high gear for me, quickly taking my info and succinctly explaining each thing I needed to sign. Great customer service! I look forward to enjoying this car for a long time. Thankfully, Jeremy T More