Cleveland Ford

Used SUV purchase Saw a great Rav4 online Monday so I decided to drive over Tuesday to take a look. I figured if it was still there is was meant to be, well it was but Saw a great Rav4 online Monday so I decided to drive over Tuesday to take a look. I figured if it was still there is was meant to be, well it was but the whole process took 4.5 hours. Mike Krause was my salesman and he was great but the running back and forth to the sales managers office was crazy. And with an open glass office we had a clear view of all the salesmen standing around joking, laughing, and distracting him form getting anything done in a timely fashion, On top of that part taking forever when they took the SUV down to detailing to put gas in it and touch it up it took 45 minutes. When it did finally come back it had barely a half tank of gas, something smeared all over hood, which I pointed out when test driving, and the temp tag was not on yet. At this point I was done so I drove off without anything other than my temp tag. I received a call the next day asking about my experience and while I am very happy with the Rav4 and Mike our salesman I tried to explain 4.5 hours was way to long. I was then told it would have gone quicker if I would have called and made an appointment. The day I have to schedule and appointment to look at a car is the day I go back to horseback riding. I think it is ridiculous to expect people to make an appointment for this, and I also feel I was not listened to when I relayed my feelings. So the moral of this story is if you have all day to buy a car this is a great place to go. More

awesome customer service!! This is the best place around town to get your vehicle serviced!! ciji stayed in touch with me through everything and told me about any issues that ne This is the best place around town to get your vehicle serviced!! ciji stayed in touch with me through everything and told me about any issues that needed addressed for future services. More

We highly recommend Cleveland Ford! The service we receive is always top notch. The employees are wonderful to work with. We enjoy working with Ciji as she makes sure our car is cared for as if it was receive is always top notch. The employees are wonderful to work with. We enjoy working with Ciji as she makes sure our car is cared for as if it was her own. More

Staff is top notch! Friendly, knowledgeable and went the extra mile. Especially Ryan Martin. Came in while sick to make sure my repair stayed on track and called twice (once while I was still in TN and also extra mile. Especially Ryan Martin. Came in while sick to make sure my repair stayed on track and called twice (once while I was still in TN and also after I made it back to MN) to see how the truck was running. More

Great The staff was very professional. Ms. Russell do an outstanding job in getting set up and Mr. Martin was a true delight to assist me. The staff was very professional. Ms. Russell do an outstanding job in getting set up and Mr. Martin was a true delight to assist me. More

Problem rectified The issue i mentioned in my review last week was quickly, professionally and satisfactorily rectified by Mr Vierthaler. Problems can and do occur but The issue i mentioned in my review last week was quickly, professionally and satisfactorily rectified by Mr Vierthaler. Problems can and do occur but rarely are they taken care of this quickly. 5 star rating More

This company was very friendly and efficient in getting my Ford Edge repaired and back to me in a very short time. Thanks to Ron Penepent and his staff for all their help. my Ford Edge repaired and back to me in a very short time. Thanks to Ron Penepent and his staff for all their help. More

Mix up fixed After they diagnosed my sons truck, Ciji called with a cost of repair. I approved it based on what she told me. When I got to check out, the bill wa After they diagnosed my sons truck, Ciji called with a cost of repair. I approved it based on what she told me. When I got to check out, the bill was much more. There was confusion over what was included when she told me over the phone, and I'm sure part of the miscommunication was my fault. But Ciji adjusted the bill to what I thought was fair. That is good customer service. More

Maintenance The staff here is wonderful, and takes very good care of you and your vehicle! I highly recommend Cleveland Ford for all your car needs! The staff here is wonderful, and takes very good care of you and your vehicle! I highly recommend Cleveland Ford for all your car needs! More

JD & Ben were amazing! Great service, listened to what we wanted and worked quickly and diligently to meet our needs. Ben started the process and JD finished the deal while Great service, listened to what we wanted and worked quickly and diligently to meet our needs. Ben started the process and JD finished the deal while Ben jumped back in at the end! Great young men who are truly customer friendly and service oriented! I’d give 10 stars if I could! Thanks gentlemen!!! You guys are rock stars!!! Kris Stedman was phenomenal in financing but he’s not on the list below!!! More