Cleveland Ford

Well satisfied When we pulled up to the dealership we was greeted by Elliott he knew what cars was on the lot and about them. I told him what I was looking for and h When we pulled up to the dealership we was greeted by Elliott he knew what cars was on the lot and about them. I told him what I was looking for and he helped us. He is a good sales man that is a professional at is job. He treated us like family. More

would go back. It was raining the day i was looking for a car and Brandon come out in the rain to sale me a car. A great buying experience. It was raining the day i was looking for a car and Brandon come out in the rain to sale me a car. A great buying experience. More

Misrepresenting the Lifetime Powertrain Warranty I was in the process of buying a 2012 F150 FX4 - absolutely beautiful truck, had everything that I wanted, low miles for a 6 year old truck, lifetime I was in the process of buying a 2012 F150 FX4 - absolutely beautiful truck, had everything that I wanted, low miles for a 6 year old truck, lifetime powertrain warranty, the list goes on. the salesperson and I talked in depth about the powertrain warranty on a couple of occasions - he said as long as I keep the service records the warranty will stay in tact. Cool, can't beat that. I signed the warranty certificate and proceeded to buy the truck Then I go into the finance managers (Ade) office, he sits me down and tries to sell me a $2870 extended warranty agreement, after he tried on multiple occasions (a little pushy) to get me to purchase the warranty I told him that I was content with the powertrain warranty that was provided. He then told me that my truck was not eligible for the warranty, I basically told him that's not what I was told and I had already signed the warranty agreement. He left, talked to the sales manager and came back to tell me that they only cover from 2013 and up. Of course, I was extremely upset at this point and told them that I was no longer interested in the truck. The salesman called me later and apologized for misrepresenting the truck, it was never his intention. I do believe him, I just told him that it was an honest mistake, but the dealership should right the wrong. I later sent a message via Facebook about the situation, I got an immediate reply from Cole Barker with an apology and a statement that they would get the situation took care of and call me by 10 AM the next morning. For the record Cole never called. Byron Snyder finally called at 12:30 just to tell me that they couldn't do anything about it. I told them that Ford Protect offered a 2 year 36,000 mile powertrain warranty for $935, maybe he could look to see what they had in the truck to see if they could discount the truck so that I could pay for the warranty myself. Byron said he would check on it and call me back. He called back about 5 minutes later to tell me that the Ford Protect warranty wasn't worth the paper it was written on and that they could sell me the extended warranty at their cost ($1400). I basically told them that it wasn't right for me to have to pay an extra $1400 for their mistake. I feel that they should have paid for the warranty at that point, or at least discounted the truck so that I could purchase my own warranty. Everyone wanted to blame the salesperson, in reality, the salesperson is an employee of that company and is a direct extension of the Cleveland Ford name - ultimately the training falls on the dealership, the management team just wanted to place blame and not try to right the wrong. All I heard was that customer service was their number one priority, don't believe for a minute that customer service is their number one priority, their priority is all about making money and not doing the right thing even if it results in losing a little money. Let's face it, the doc fee is all profit, $499.50 and another $98 for a title fee, lose the doc fee and give back another $350 and you cover the warranty, would have been a small price to pay. More

Wonderful service!!!! I was very pleased with my purchase and the kindness and assistance I was offered. Helped me in any way they could and was very attentive to my needs. I was very pleased with my purchase and the kindness and assistance I was offered. Helped me in any way they could and was very attentive to my needs. More

My whole family comes here for their vehicles. We love it! We have bought three vehicles here and we wouldn't go any where else ! we love the help we receive & the cars we drive off in ! Tariq went over the to We have bought three vehicles here and we wouldn't go any where else ! we love the help we receive & the cars we drive off in ! Tariq went over the top to help me leave in car i was in love with, also helped me find cheaper insurance! More

Great from Start to Finish Me and my wife have both purchased cars from Cleveland Ford, The help and professionalism went far our beyond expectation. there never was no pressure Me and my wife have both purchased cars from Cleveland Ford, The help and professionalism went far our beyond expectation. there never was no pressure their main concern was they we were buying the car we would be happy with, John Yow is a true professional in every sense and was very patient as we changed our minds several times on certain cars. Rob Stence was a tremendous help also getting the payment to where we needed it could not have done it without him. Thank you very much John and Rob. More

We got it done! I feel for Brandon! He went all the way with our purchase, it took a while and some nervous moments! This was our doing, we came a little unprepared! I feel for Brandon! He went all the way with our purchase, it took a while and some nervous moments! This was our doing, we came a little unprepared! But Brandon nevertheless and without an once of frustration completed our purchase and my mother went home with a car 24 years younger!!!! Thank you thank you Brandon we owe you...some cookies! More

great experience overall From start to finish Ryan was awesome. He was knowledgeable and professional. He was also friendly and courteous. The other employees I came in contac From start to finish Ryan was awesome. He was knowledgeable and professional. He was also friendly and courteous. The other employees I came in contact with were just as great and didn’t need hesitate to help wherever needed. Ade was very efficient and helped make the process stress free. More

Came with uncertainty; left with confidence! I came to look for a car but I wasn't certain what to look for... Til I met Avery! Answers met...new car Home I came to look for a car but I wasn't certain what to look for... Til I met Avery! Answers met...new car Home More

Great He helped out a lot & was great. Best pricing! Overall experience was excellent. Nice clean cars. Nice drive around. Excellent loved it! :) Swag Folks He helped out a lot & was great. Best pricing! Overall experience was excellent. Nice clean cars. Nice drive around. Excellent loved it! :) Swag Folks. Cool people. More