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Cleveland Ford
Cleveland, TN
5,441 Reviews
Since 2003, Cleveland Ford has been serving the greater Chattanooga, TN area by providing top-notch new and Pre-Owned vehicles as well as high quality service in addition to giving back to the community. Our success lies in our ability to offer the best products, provide superior customer service, and invest in the people of Cleveland, Tennessee and beyond into Athens and Dalton, Georgia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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May 29, 2009
In 2008 they sold me a vehicle that had been wrecked and told me it had never been wrecked. The salesman said he check Carfax (at my request) and nothing showed up. However it began having problems throug told me it had never been wrecked. The salesman said he check Carfax (at my request) and nothing showed up. However it began having problems throughout the year and I was continiouly mislead about the condition of the car. Finanly last week I took to a dealership closer to my home to have the left tail light replaced again (it burned up the complete unit, not just the bulb less than 3 months prior) The service mananger at this dealership looked at it and told me it had some major electrical problems and asked me if I knew it had been wrecked. He showed me several things that showed it has been wrecked. I immediately contacted Larry Hill Ford and was told they were sorry that the salesman had mislead me that the had let him go months earlier. I was told by the sales manager to come back and he would make it "right". That was on Friday, May 22. I am currently in a rental car (that I am having to pay for myself) I was contacted yesterday and told they had found me a replacement car and it would be ready the next day. It is still no ready. They also so me that I they would have to show my old vehichle as a trade in to work the switch. Also told me that they would have to finance it with another bank as they did no do business with the bank the financed it with the first time. When I called the bank today. They said that was untrue. That it was my right to keep it with them and the dealership knew that. That said all they had to do was contact them to switch out the information since it would be lateral change. They stated that what they were telling me was no true and did not sound "Kosher" to them. I am very concerned about dealing with them at all. I am suppose to pick up the car tomorrow and feel I need to take an attorney with me just to review their paperwork. BUYER BEWARE!!!! More
by dwoods
Employees Worked With
Mike - Used Car Sales Manager
