Cleveland Ford

Two problems: 1) I purchased a car with hail damage. Two problems: 1) I purchased a car with hail damage. Mike told me that the estimate to repair it was $400 and they would repair it or take that amo Two problems: 1) I purchased a car with hail damage. Mike told me that the estimate to repair it was $400 and they would repair it or take that amount off the vehicle. He said that if I took it with the damage and changed my mind, they would repair it for $400. When I called and talked to Wes, he said they would have to look at the car before he could say how much they would charge me. I live about 90 miles away. 2) The car I purchased was a Cadillac CTS. I was told that they changed the oil in it. The engine in this car calls for oil meeting the GM Dexos standard. If any oil is used that does not meet this standard, it voids the warranty. The car still has about 3.5 years of factory warranty left. I called the service department to see what oil they had put in it. The service representative told me they put their "standard shop oil" in it, which is a semi-synthetic. The only oil other than the GM oil I have found that meets the Dexos specification is Mobil 1, a full synthetic. I am afraid now that my warranty may be void if I have any engine problems. More

Dustin Hayes made it enjoyable and made the process of Dustin Hayes made it enjoyable and made the process of buying a car a wonderful experience. The customer service was outstanding, our next car will b Dustin Hayes made it enjoyable and made the process of buying a car a wonderful experience. The customer service was outstanding, our next car will be bought from Dustin and at larry hill ford. Thank you for an awesome experience. More

Wow excellent experience with sales-person Dustin, straight shooter who was laid back and easy to deal with. Believe it or not the Finance portion of the transaction was enjoyable as Rob was also gre straight shooter who was laid back and easy to deal with. Believe it or not the Finance portion of the transaction was enjoyable as Rob was also great and fun to work with. Made several repeat trips to other dealer within area. I can assure you that that Larry Hill has won my business two times within the last year without the need for price bickering. I also have to give a shout out to Duke and my service advisor Sheila. Keep it up folks. More

Byron was very considerate of our situation. He gave us the time we needed to make the best choice for us. Majdi was great as well, got us what we wanted at the rate we wanted it at. Thank you all who was the time we needed to make the best choice for us. Majdi was great as well, got us what we wanted at the rate we wanted it at. Thank you all who was involved in helping us make the right choice! More

I came to the dealership that morning with full intention of buying a truck that day but I was going to check at least three different dealerships before making my decision. That being said I had looked at t of buying a truck that day but I was going to check at least three different dealerships before making my decision. That being said I had looked at the same truck at a different dealership about six months earlier so I had a good idea of prices for what I wanted. I drove to Larry Hill first to check out there inventory. I was greeted by sales consultant Jason Craven and he asked a few question's to qualify me for the truck that I was looking for and after a few question's he took me to a white f-150 and ask if that's what I had in mind I told him yes and test drove the truck. I told him that was exactly what I wanted but I didn't think they could get it to my monthly payment that I needed to be at. Jason said just let me see what he could come up with. I did have a trade-in so that was first to see what they afford me for my trade. Jason came back and showed me what they were offering for my trade-in which surprisingly to me it was $1000 more than the other dealership had offered me six months ago. So I thought I would listen to more. As it turned out I liked the sales person and the truck and the deal well enough I decided what little difference I might find at another dealership that it wasn't worth the time to shop around. I truly believe if someone is trying hard enough to work with me as Larry Hill did then they deserve my business. There were a few things they said they would do to my truck like a spray in bed liner and some other things and it is a week and one day later and those things are done. I would highly recommend this dealership for anyone looking for a dealership that is looking to earn your business. One last thing. I first checked out the so called number one Ford dealership in Tennessee and they came nowhere close to what Larry Hill did and to and insult to injury the other dealership called me back a few weeks later and said he had gotten some less expensive trucks in if I would like to come down he would try to get me in one of those(less expensive trucks). If I wanted less than what I was looking at I would have started at that price point. Thanks, Jeff Hawke More

Dustin Hayes is the best sale man this now our third time buying a car from Dustin and we tell anybody that need a car to come see him he the Best ever thank you Patricia Cain buying a car from Dustin and we tell anybody that need a car to come see him he the Best ever thank you Patricia Cain More

I was very impressed with the customer service I was shown at the dealership. Three employees stayed past closing time to help me get approved. My salesman was very informative and helpful. He was ver shown at the dealership. Three employees stayed past closing time to help me get approved. My salesman was very informative and helpful. He was very kind and treated me like I was very important. I am a return customer and will return again. I recommend Dustin to anyone I speak with that is interested in purchasing a new or used vehicle. I love the customer service, love the car, and love the dealership! More

I brought my mom to see Dustin Hayes because I had recently purchased a car from him and knew he was the perfect one to help my mom find a car. He went above and beyond and was able to get her in her recently purchased a car from him and knew he was the perfect one to help my mom find a car. He went above and beyond and was able to get her in her dream car...a Mustang. She is so excited to have a newer car after having her's for the last 20+ years. Dustin is the best! More

What a pleasure it was to work with Dustin and Majdi. I have to admit... shopping for a car is not my favortie thing to do. But working with Dustin and Majdi put a smile on our face. :) It was nice to hav have to admit... shopping for a car is not my favortie thing to do. But working with Dustin and Majdi put a smile on our face. :) It was nice to have two men go above and beyond to make our purchase a pleasure. Dustin has such a nice person appeal. He demonstrated EVERY possible feature the car offered. He went above and beyond to answer every question we had... and then some. He kept asking us "Are you Happy?" Who couldn't be happy working with Larry Hill Imports. I don't know about you... but who enjoys discussing pricing and financing? Majdi made the experience very pleasant. We walked in to his office as customers... but when we left we felt like "one of the guys." My husband and I will definitely tell our friends about our experience. Rating these guys from one to ten.... we would have to give them a eleven. Dona~ and Andy Couey 8/10/12 More

My husband and I had one of the nicest experiences with this dealership and the salesman that we worked with. your kindness was appreciated. Cheryl Cate this dealership and the salesman that we worked with. your kindness was appreciated. Cheryl Cate More