Cleveland Ford

Fraudulent Salesman - Disappointing This was from my first experience at a car dealership here in the Chattanooga area last July, 16, 2018. I moved from Florida (3) years ago, where car This was from my first experience at a car dealership here in the Chattanooga area last July, 16, 2018. I moved from Florida (3) years ago, where car salesmen are aggressive and was hoping that given the nice and generous nature of Chattanooga that this experience would be a better one. While Brad was nice in the beginning, I had an in depth conversation with him of how I was rebuilding my credit and was trying to not have a million inquiries on my credit file. He said, "no problem, we don't do that here." Brad said they start with one finance company and then if that doesn't work then there are others to try. I felt his explanation was honest enough and said okay. I went to the website did a pre-application and waited to hear the response that it was being processed but to my disappointment 2 days went by and no communication from Mr. Doty whatsoever. I, the customer, had to call him, as apparently my sale wasn't a big priority on his list.He then told me that they sent my credit application to 3 companies all at once, just blindly sending it out to all of them. There was not even a care of what that would do to my credit. Afterward, he denied ever having the conversation. I believe an honest salesman would stand up and admit the wrong doing and apologize but that did not happen. I also inform his Sales Manager and I never got a response to my complaint. I will not ever in the future purchase a car from him nor this dealership. When I do purchase my next vehicle, it will be from a reputable and honest dealership and salesman. This is just my experience and I hope next time I am able to find a better place of business. I believe in having morals and principals and I will not accept such unethical behavior. More

It was a great experience. The people where great and the helped get me in a car that I was comfortable in and for a decent price regardless of my situation. The people where great and the helped get me in a car that I was comfortable in and for a decent price regardless of my situation. More

First Purchase Ms. Wait made my experience a breeze. She was incredibly personable and even polite when dealing with my novice abilities with a manual transmission v Ms. Wait made my experience a breeze. She was incredibly personable and even polite when dealing with my novice abilities with a manual transmission vehicle. She worked patiently and helped me through the process despite my being very new to car buying. I really appreciated her friendliness and working to get me a good deal. More

Megan was Awesome!!!! Megan was extremely courteous and helpful through the entire process. Aid finalizing the purchase process and getting the truck ready to go. Thank Megan was extremely courteous and helpful through the entire process. Aid finalizing the purchase process and getting the truck ready to go. Thank you Megan!!!!! More

complimenting John Yow and Cleveland Ford was very responsive to inquiry and followup was very professional the whole buying experience was very pleasant I would recommend this dealer to frie was very responsive to inquiry and followup was very professional the whole buying experience was very pleasant I would recommend this dealer to friends and family More

Fast and friendly Braulio took great care of us. Fast, friendly, and helpful. Took care of any concerns we had with the used Escape we were buying. Would highly recomme Braulio took great care of us. Fast, friendly, and helpful. Took care of any concerns we had with the used Escape we were buying. Would highly recommend him. More

Great buying experience Came here looking for an SUV. Walked around looking at inventory. Never bothered by a salesman till I wanted one. Great guy answered my questions. Ask Came here looking for an SUV. Walked around looking at inventory. Never bothered by a salesman till I wanted one. Great guy answered my questions. Asked questions to get me the best deal. e More

Good place I spoke to Ron and he fixed the problem thank you ron sorry about the bad survey all my experience has always been good and great staff I spoke to Ron and he fixed the problem thank you ron sorry about the bad survey all my experience has always been good and great staff More

Salesman Honesty! My experience was excellent especially with John Yow. He was honest about the vehicles he showed me. He also dedicated time to show me several vehicle My experience was excellent especially with John Yow. He was honest about the vehicles he showed me. He also dedicated time to show me several vehicles that could possibly interest me without any pressure. Prices on vehicles were mostly firm but were fairly priced according to kbb and nada. I would recommend this dealership and this salesman to anyone who wants a dependable and thoroughly inspected pre owned vehicle More

Works with you, wants to get you want you want Very personably experience with brad! We saw the car I wanted online and called. He had the car pulled up and ready to go when we got there to test dr Very personably experience with brad! We saw the car I wanted online and called. He had the car pulled up and ready to go when we got there to test drive it! We drive away in a gorgeous new car and feeling appreciated. More