Cleveland Ford

Love my new to me 4-Runner ~Britt-Britt Just want to give a big thank you to everyone who helped me in my purchase. This is my 2nd purchase from Cleveland Ford and as always the BEST experie Just want to give a big thank you to everyone who helped me in my purchase. This is my 2nd purchase from Cleveland Ford and as always the BEST experience by far!!! Thanks everyone! More

Cleveland Ford is awesome We got a 2018 Ford Escape. It is the Vehicle we wanted. We had the pleasure of working with JD. He was very accommodating and answered all the questio We got a 2018 Ford Escape. It is the Vehicle we wanted. We had the pleasure of working with JD. He was very accommodating and answered all the questions we had. This is the second vehicle we have purchased from Cleveland Ford and it won’t be the last. More

Great place to buy a car.. Elliott was very friendly and told us what we needed to know about the vehicle we purchased... Thank u Elliott for your knowledge of the vehicle... Elliott was very friendly and told us what we needed to know about the vehicle we purchased... Thank u Elliott for your knowledge of the vehicle... More

Very dissatisfied with the experience. I am very dissatisfied with the Cleveland Ford dealership. I would not recommend anyone doing business there. They are not knowledgeable and very unpr I am very dissatisfied with the Cleveland Ford dealership. I would not recommend anyone doing business there. They are not knowledgeable and very unprofessional. If you purchased a vehicle and get a extended warrany, they will sell you one that only allows you to bring the vehicle back to Cleveland Ford for repairs, then if you have a issue they can not fix the problem. We have been dealing with this dealership for several months and have made many trips down there without the problem being solved. I am dealing directly with the service manager, thinking this would get better results. That is definitely not the case. He is very RUDE and unprofessional. He does not return calls and you have to call several time during the day to get to speak with him. I know this is not a normal practice for other dealerships. Customer service should be the number one priority, but it is last on the list at Cleveland Ford. I have got the car diagnosed at another ford dealership and have got answers, but since the warranty is not accepted there then I have to have the repairs made at Cleveland Ford. Cleveland Ford does not care if the repairs get made and say they don’t even know what is wrong with the vehicle. The technicians are not knowledgeable and the management is unprofessional. It is absolutely ridiculous for something to go on for MONTHS with no real interest in the problem. I have never experienced such poor customer service, where the management is rude to the customers. I would not recommend anyone doing any kind of business with Cleveland Ford. More

Great experience! I drove 3.5 hours to this dealership to pick up my 2017 Hyundai Veloster. After having decided I was going to make the purchase on the car before I go I drove 3.5 hours to this dealership to pick up my 2017 Hyundai Veloster. After having decided I was going to make the purchase on the car before I got to the dealership, they allowed me to send my information over the phone & email in order to have it finalized before I even got there! Mr. Yow was very nice & made it so I was in and out of the dealership with a new car in 1 hour, unbelievable! Great dealership! More

Excellence The salesman and staff were very nice and allowed me to view several cars. He was very receptive with my needs and was able to find me the best vehicl The salesman and staff were very nice and allowed me to view several cars. He was very receptive with my needs and was able to find me the best vehicle for my son. More

JD was awesome! JD was pretty awesome. Got me the car I wanted and made sure the process went smoothly. I wasn’t the most pleased with the Perma Plate installation ju JD was pretty awesome. Got me the car I wanted and made sure the process went smoothly. I wasn’t the most pleased with the Perma Plate installation just because I was scheduled to come one day the guy wasn’t even there to put it on, however the second time we came up there, we were able to get it put on. Thank you, JD for all of your help getting my favorite car! More

Great service Elliott was a great help. He was just enough around to ask questions but not pushy.on the side of the buyer. Great great service Elliott was a great help. He was just enough around to ask questions but not pushy.on the side of the buyer. Great great service More

New car purchase The salesman did a great job, very respectful and helpful. Answered any questions I had and was very knowledgeable about the car I wanted to purchase. The salesman did a great job, very respectful and helpful. Answered any questions I had and was very knowledgeable about the car I wanted to purchase. More

Satisfied Customer We found our experience with Cleveland Ford and Brandon Walker to be both courteous and professional. We recommend him for your salesman when buying y We found our experience with Cleveland Ford and Brandon Walker to be both courteous and professional. We recommend him for your salesman when buying your Ford vehicle. To most of us a salesman either makes a good experience or not. We were very pleased. More