Cleveland Ford

My experience purchasing a vehicle remotely with Cleveland Ford in Cleveland, Tennessee was a NIGHTMARE. I do like the used vehicle I purchased, but the service and sales were disorganized, rife wit Cleveland Ford in Cleveland, Tennessee was a NIGHTMARE. I do like the used vehicle I purchased, but the service and sales were disorganized, rife with miscommunication, and, frankly, horrible. First, be advised, that they tack on a “safety package,” which includes a ceramic coating and pulsing brake light at a cost of almost $1400. I told them I did want it, and finally, they took the charge for that down to just under $800. My salesman, Byron Linley, and I finally agreed upon an “out-the-door” price, plus the fee for “taxes, tag, and title,” after I told him I did NOT plan to trade in my car for the low offer of $2000. I told him I would be paying for taxes, tag, and title in Mississippi, so he recalculated, saying it must be added to the price when financing/a lien is involved. I agreed. Ultimately, I was sent a final itemized sales sheet with a pricing breakdown, which was attached to an e-mail as a dark, difficult-to-read photo. I looked primarily at the final price, which is what Byron had apparently gotten approved and we agreed upon. A few days later, I drove over 4 hours to the dealership. Upon arrival, I met with Byron, who told me he had only recently started working in sales after having been shifted from answering phones at the dealership. After printing and shuffling through papers, Byron ventured to the glass booth at the front, and sales manager Chopper Lamar returned to Bryon’s desk without Byron. He sat down and informed me that Byron had failed to remove the discount for the trade-in, so I owed $2000 more than the out-the-door price, for which I had specifically brought a check from my credit union, along with my down payment of $4500. I had already paid $500 to hold the vehicle until I arrived. I became upset with Chopper, and he said it was simply a miscommunication and asked if Byron should be punished, considering that he was new at the job. I told him their salesmen needed better training and communication skills—and asked him if I, in turn, should be the one punished for the problem. After some heated disagreement, I walked out. I returned later and negotiated once more. I still ended up paying $1100 more for the vehicle than I had been told. Moreover, I am in the process of getting a new driver’s license reflecting my maiden name because I have moved from Tennessee to Mississippi, and my old Tennessee driver’s license still shows my married name following a divorce. I have an updated Social Security card and U.S. passport with the correct maiden name, and the lien on the vehicle is also in my correct maiden name, but they INSISTED on putting the title in the INCORRECT divorced name on what is soon-to-be my old driver’s license. Byron ASSURED me that my Mississippi clerk’s office would EASILY be able to rectify the difference in name, but I have since found out that is not the case. Further, the temporary 30-day Tennessee tag they put on it is not valid in Mississippi after 7 days, and it’s apparently going to take the dealership WEEKS to get the paperwork necessary to procure the tag sent to the clerk in my county. To complicate even further, the employee in the Mississippi clerk’s office told me that the tax amount paid at sale generally does NOT include the fee for the tag, despite what Byron put into writing, so I may end up paying an ADDITIONAL amount to get the tag. I would never recommend this dealership to anyone, and I plan to do everything I can to publicize widely the highly stressful experience I had here. More

Paul did an amazing job! He was well informed and did everything in his power to work with us! He listened to our needs and found us a great truck! I will definitely be back He was well informed and did everything in his power to work with us! He listened to our needs and found us a great truck! I will definitely be back to see him! More

I am unemployed with no income. I inquired about getting a donated car and after 3-4 attempts my question was never resolved nor did the dealer acknowledge the issue I inquired about getting a donated car and after 3-4 attempts my question was never resolved nor did the dealer acknowledge the issue More

Cleveland Ford, “Home of the lifetime SCAM”! Have purchased 5 vehicles from the dealership over the past 5 or so years. Really thought they were different but believe me they are not. Refused to hono purchased 5 vehicles from the dealership over the past 5 or so years. Really thought they were different but believe me they are not. Refused to honor a valid warranty claim on faulty transmission because 1 oil change and 1 air cleaner replacement could not be verified. DO NOT TRUST THESE PEOPLE! They want to suck you in claiming a “Lifetime Warranty” but it is full of exceptions and loop holes which make it virtually worthless!! From sales to finance and service they simply can not be trusted! PLEASE do yourself a favor and find a dealership that actually cares about customer service and wants you to be a return customer. The most dishonest dealership I’ve ever purchased from. Wouldn’t allow them to put air in my tire at this point. Please drive right past and go to a dealership that has some sort of Moral Compass!!!! More

Well... While writing this my car is currently in their service department for the second time. We dropped it off the first time because the radio and touch screen wasn't working. A few days later I picked service department for the second time. We dropped it off the first time because the radio and touch screen wasn't working. A few days later I picked it up, and as I was driving away I decided to listen to the radio. You guessed it... The radio and touch screen still wasn't working, so I immediately turned around. They had a tech come out, and in the first few minutes of speaking with him he stated that it was probably the APIM, and it would have to be hooked up to test it. (Why they didn't go that initially?) I then had to discuss the $168 I just spent. They should have offered to apply to the actual repair straight away. The service writer then told me that the people who scheduled service appointments were not there and he would have them call me. Two days passed and no call. I then called in and spoke to that same service writer, and he offered no apology for not having the schedulers call me. The next service appointment was nearly a month out. My wife drove the car to the next appointment, and on the way there noticed the windshield wipers weren't working either. When she got there she told them about it, and asked them to take a look. That brings us to now. They've had my car for a week now and just called today to say it was the APIM, and that it's a $1200+ repair. I then asked his about the wipers, and he stated that they did not look at them despite my wife asking them to do so. He then later called me back to tell me that when the tech was running test for the APIM that the wipers were going crazy even when switched off. For some reason never thinking that there could be a reason for both issues to be occurring at the same time. Now they want an additional $135 to look into it. I guess we'll have to wait and see what they come up with. In closing, I suggest you not do business with this dealership, nor purchase a Ford for that matter. More

Zach was super helpful and got top dollar for our trade as well as put us in a bigger vehicle for our little girl. Overall great experience! as well as put us in a bigger vehicle for our little girl. Overall great experience! More

Not a good experience...if you want the gimmicks, the costly add ons and traditional (got to get the boss's approval), then this is your kind of dealership. Very friendly to try and make the sale but th costly add ons and traditional (got to get the boss's approval), then this is your kind of dealership. Very friendly to try and make the sale but then when you question the extras and refuse the high prices, they aren't interested. I found them to be everything I dislike about going used car shopping. More

I just purchased a 2021 Ford F150 from Cleveland Ford. My salesman was Brad Doty. Brad is a true professional and a super nice guy. Brad is a very hands off no pressure type of salesman who is very knowledge salesman was Brad Doty. Brad is a true professional and a super nice guy. Brad is a very hands off no pressure type of salesman who is very knowledgeable and really believes in customer service. Although I ordered my truck with a different salesman, because he was unavailable Brad took care of me the day my truck was delivered. There were a couple cosmetic defects when the truck arrived at the dealership, so Brad made all the arrangements to get me in a rental vehicle for a couple days while they fixed the items. Everything he said he would do was taken care of. I now have my new truck and all is well. I would highly recommend Cleveland Ford if you live in the area in our searching for a new or used vehicle. More

These folks were fantastic to work with! Very professional! Highly recommend them! Chopper, Zach, and Callie were all wonderful to work with and took very good care of us professional! Highly recommend them! Chopper, Zach, and Callie were all wonderful to work with and took very good care of us More

We bought our Ford Expedition last year, but time has gotten away and I kept forgetting to leave a review. We worked with JD and he was so helpful plus eager to assist with any questions or issues we had gotten away and I kept forgetting to leave a review. We worked with JD and he was so helpful plus eager to assist with any questions or issues we had after the purchase! He was very friendly and nice to work with. He made our experience great!!! More