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Cleveland Ford
Cleveland, TN
5,431 Reviews
Cleveland Ford has been in business since November of 2003 with one goal. Sell and service vehicles to and for satisfied customers. That’s it! The dealership has more than quadrupled sales from the previous owner. Cleveland Ford credits this tremendous increase in business to offering the best experience possible. Simply stated “We do whatever it takes to satisfy our customers” says General Sales Manager Victor Yoshida.
Cleveland Ford furnished all local High Schools with driver education vehicles, as well as providing the city’s annual Fourth of July fireworks. The dealership works with many local charities and nonprofits such as MDA, Boys and Girls clubs, Cub Scouts, The Jordon Thomas Foundation, C.A.T.C.H. Ministries, Mulligan Ministries, Shop with a Cop. Cleveland Ford also sponsors all local High School Football games and sponsors Missions work for many of the local Churches.
Cleveland Ford is one of the Atlanta Region top performing Ford dealers.
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Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,431 reviews
September 10, 2019
ccini Ciji was great with me. I have difficulty walking and she is always super helpful. Everyone else has treated me well but ciji made a strong, excellent Ciji was great with me. I have difficulty walking and she is always super helpful. Everyone else has treated me well but ciji made a strong, excellent impression on me. More
by Bj
September 09, 2019
First Service of New Car I took my 2019 Ford Fiesta in to Cleveland Ford for it's first service. Although I had not purchased the car at that location, I was treated very cour I took my 2019 Ford Fiesta in to Cleveland Ford for it's first service. Although I had not purchased the car at that location, I was treated very courteously and my car was finished in very little time. The customer waiting area is comfortable with free Wi-Fi and the service team keeps you apprised at every step. I was most satisfied. More
by de Bear
Employees Worked With
September 06, 2019
Work performed to satisfaction From walk-in and talking to service writer was made to feel welcoming that my service repair would be taken care of in a timely manner From walk-in and talking to service writer was made to feel welcoming that my service repair would be taken care of in a timely manner More
by Terry
September 06, 2019
Service Department The service was done in a timely manner and everyone was friendly. We had a good experience with the routine maintenance that we had done. Our questio The service was done in a timely manner and everyone was friendly. We had a good experience with the routine maintenance that we had done. Our questions were answered and explained completely so we could understand. More
by Rick
September 06, 2019
Had an issue with a new purchase and had to replace it. Thanks for helping me with the issue of the Edge ST. Thanks for getting into another Edge. Linda Palmer Worked with D.thanks for all you have done. Thanks for helping me with the issue of the Edge ST. Thanks for getting into another Edge. Linda Palmer Worked with D.thanks for all you have done. More
by Linda
Employees Worked With
September 06, 2019
Cleveland Ford Service Service in Cleveland Ford has always been excellent and goes above and beyond in attending to my vehicles. I have never had a bad experience at this Service in Cleveland Ford has always been excellent and goes above and beyond in attending to my vehicles. I have never had a bad experience at this dealership. More
by Scott.Hamilton
September 06, 2019
A terrible experience, but eventually redeemed My frustrations mostly consisted of communication. The service provider that I was assigned was not helpful at all. I finally got the Service Manager My frustrations mostly consisted of communication. The service provider that I was assigned was not helpful at all. I finally got the Service Manager involved. His name is Ryan. He did an outstanding job restoring my faith at this Ford Dealership. Ryan you get 5 stars for your urgency. More
by Burton51
September 05, 2019
Goes the extra mile The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happenin The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happening. Finally it did it and he was able to be my problem solved with a bit of help from the ford corporation. He's the best person that I have dealt with with my now 2nd ford in 3 years. More
by Melissa Gilliam
Employees Worked With
September 05, 2019
Beware of extra cost If you expect to buy a vehicle for the price you see on cargurus, you will be disappointed. The price does not include document fees and an add-on for If you expect to buy a vehicle for the price you see on cargurus, you will be disappointed. The price does not include document fees and an add-on for a security package that all of their vehicles have (around $2000 for both). Their staff is friendly and helpful. A vehicle will also need a deep cleaning after purchase. More
by John Pippin
Employees Worked With
Sales - Ron Gee
September 05, 2019
Poor customer service The service department is terrible. Bought 2018 Ford Edge last year. The clear coat is coming off. Have been trying to get this resolved since May... The service department is terrible. Bought 2018 Ford Edge last year. The clear coat is coming off. Have been trying to get this resolved since May... no one will call us back to get this resolved.. More
by Lori
Employees Worked With
