Cleveland Ford

Mix up fixed After they diagnosed my sons truck, Ciji called with a cost of repair. I approved it based on what she told me. When I got to check out, the bill wa After they diagnosed my sons truck, Ciji called with a cost of repair. I approved it based on what she told me. When I got to check out, the bill was much more. There was confusion over what was included when she told me over the phone, and I'm sure part of the miscommunication was my fault. But Ciji adjusted the bill to what I thought was fair. That is good customer service. More

Maintenance The staff here is wonderful, and takes very good care of you and your vehicle! I highly recommend Cleveland Ford for all your car needs! The staff here is wonderful, and takes very good care of you and your vehicle! I highly recommend Cleveland Ford for all your car needs! More

JD & Ben were amazing! Great service, listened to what we wanted and worked quickly and diligently to meet our needs. Ben started the process and JD finished the deal while Great service, listened to what we wanted and worked quickly and diligently to meet our needs. Ben started the process and JD finished the deal while Ben jumped back in at the end! Great young men who are truly customer friendly and service oriented! I’d give 10 stars if I could! Thanks gentlemen!!! You guys are rock stars!!! Kris Stedman was phenomenal in financing but he’s not on the list below!!! More

Thank you! The is in excellent condition. The car runs great. I am beyond satisfied with my purchase. The staff continues to be courteous and and caring. The is in excellent condition. The car runs great. I am beyond satisfied with my purchase. The staff continues to be courteous and and caring. More

Service Ford F-150 I scheduled an appointment for 9 am and arrived early. They quickly took my vehicle back and completed the job quickly. I was not pressured into any o I scheduled an appointment for 9 am and arrived early. They quickly took my vehicle back and completed the job quickly. I was not pressured into any other sales pitches. I would recommend this dealer for all your service needs. More

Ciji will take care of you! I like to go to the experts for my car service and repair. Who knows my car better than the manufacturer? Not to mention, I can always trust them to I like to go to the experts for my car service and repair. Who knows my car better than the manufacturer? Not to mention, I can always trust them to use new, certified parts. If you're a single gal like me who knows absolutely nothing about cars, book your appointment with Ciji Peters. She'll keep you informed every step of the way and really take care of you! More

Great Customer Service Ryan took care of us from the time we dropped our truck off until we picked it up. His follow up and feedback was great. Ryan took care of us from the time we dropped our truck off until we picked it up. His follow up and feedback was great. More

fast courtious and willing to serve the public. they gave excellent service, faster than quoted and showed a willingness to assist. The service employee was extremely helpful in seeing all the requi they gave excellent service, faster than quoted and showed a willingness to assist. The service employee was extremely helpful in seeing all the required service was complete and explained the results of all the work. More

Excellent service by their service personnel. While in vacation in Tennessee our check engine lite came on. Went to the local Ford dealer and Ciji Graham, their service adviser got our vehicle in While in vacation in Tennessee our check engine lite came on. Went to the local Ford dealer and Ciji Graham, their service adviser got our vehicle in promptly to find out what was wrong. She also arranged for us to get a rental vehicle while they had my truck. Their service department fixed the problem and got us back on the road in a timely manner at no charge to us. Thanks to Ciji and her professionalism we had very little delay during our vacation and were able to continue on with the peace of mind of knowing that our vehicle was reliable again. More

Everything was great fast and friendly got my truck back when they said it would be ready they even look at my radio to see why sync wasn't working and that not why we brought it there they go the extra mil when they said it would be ready they even look at my radio to see why sync wasn't working and that not why we brought it there they go the extra mile More