Cleveland Ford

JD CATLETT IS THE MAN! !! Just a good dude who has a genuine love for cars. Just wanted to give huge thanks to JD and LaTosha Allen for helping me find a highly sought after !! Just a good dude who has a genuine love for cars. Just wanted to give huge thanks to JD and LaTosha Allen for helping me find a highly sought after, limited-production edition model Lexus. I was a remote buyer from Georgia and JD made it such a smooth process every step of the way. I spent over a month researching the market, looking at comps, paying for dozens of CarFaxes, and negotiating with over 15 dealers nationwide--the Cleveland Ford experience was the best by far. Prices were the most transparent, communication was by far the fastest, and the trade-in value for my old vehicle was the most competitive as well. The buying process was awesome too: JD updated me regularly and made sure I didn't miss anything from my end; it was such a white glove experience and all I had to do was drive up from Atlanta to pick up the car. During my search for this vehicle I had other dealers in the Southeast flaking on deals and selling the car behind my back. With Cleveland Ford and JD driving the deal there was none of that behavior--good people all around. The Lifetime powertrain warranty on eligible vehicles and the extended warranty options are both great bonuses without exorbitant fees--very fair. Thanks y'all! More

Great customer service went above and beyond to help get everything together, patient while I had to scatter all over with gathering all the documents. He knew I needed delivery they even gathered together everything together, patient while I had to scatter all over with gathering all the documents. He knew I needed delivery they even gathered together and supplied transportation even knowing they had to stay over. A great big thanks to Avery,Alfred and Aghe V. The finance manager thank you so much! And even better I love the car so great pick. More

Had a great experience At Cleveland Ford. Jayden And Chris did a fantastic job of getting me into a lightly used 2025 ELANTRA N. I drove from Florida to Tennessee to pick this vehicle up. Eve Jayden And Chris did a fantastic job of getting me into a lightly used 2025 ELANTRA N. I drove from Florida to Tennessee to pick this vehicle up. Everything was as expected when arrived and took delivery. It was a fun 16 hour round trip. More

Fast service, excellent customer service. Great deals that couldn’t be passed up. Will be a lifetime customer Great deals that couldn’t be passed up. Will be a lifetime customer More

Drove over 200 miles to find out truck I was looking at was sold just hours before, After several hours of looking for vehicle that couldn't be found was made a offer of $8000 off MSRP on a F150 plus reba was sold just hours before, After several hours of looking for vehicle that couldn't be found was made a offer of $8000 off MSRP on a F150 plus rebates of $3750 by Jay Patel. After closing deal the figures just didn't add up. Only $6000 was deducted I believe it was a mistake not on prepose. Then excuses were made saying ford had wrong info in computer. Then I am sorry but you signed contact. I trusted dealership and all employees. I feel a $2000 mistake needs to be addressed. I was told they were loosing money on deal. Should not of been offered if can't do only reason I took. Was in vehicle leaving when that was offered. More

JD cow was very attentive and helped us pick out the vehicle we needed for us! vehicle we needed for us! More

I wouldn't let these "mechanics " work on my sons Tonka truck, terrible experience, DONT BRING YOUR CAR HERE truck, terrible experience, DONT BRING YOUR CAR HERE More

Very very pleased with the entire experience! Was able to get the exact truck I've been wanting for awhile . JD & the manager both - went the extra mile for me & my husband, and I really apprec Was able to get the exact truck I've been wanting for awhile . JD & the manager both - went the extra mile for me & my husband, and I really appreciate that. Excellent Professionalism at its best ! More

My name is Ruben Castro, recently I wrote a review of a negative sort due to an experience that I had while trying to get some work done on my 2018 Ford Edge. I was attempting to get the PTU fluid changed negative sort due to an experience that I had while trying to get some work done on my 2018 Ford Edge. I was attempting to get the PTU fluid changed and for one reason or another the people I was speaking to were not knowledgeable of this process and after multiple calls and multiple wrong responses, I cancelled the work orders that I had put in for both of my Ford vehicles. I then put in my review explaining what transpired, no slamming, just the facts, to inform others. I received a call from Chaz, one of the managers, wanting to talk about the review and to see how they could help with the situation and to express that the misunderstanding could have been handled better. Chaz explained that they resolved the issue and the work could be done if I would reconsider letting them do it and that she would make sure it got done right. I agreed and not only did they take care of the PTU, but took care of some pending recall issues and offered their free pickup and delivery service. I write this longer than normal amendment to my original review to stress the importance of writing them to express your concerns when something negative happens, but also we should also express our happiness when a resolution comes from them too. Obviously someone is reading them besides we customers. Again, thank you Chaz for the great follow up and follow through and to Rob, the driver, for treating my baby right. More