Cleo Bay Subaru

Service dept good. Wish they had more vehicles on their lot. Blah, blah,blah, blah. Wish they had more vehicles on their lot. Blah, blah,blah, blah. More

Wildly unethical, shady business practices. The more I learn about the stunts they pull the more I am amazed that they are still operating. I bought a used Outback from them one year ago this w The more I learn about the stunts they pull the more I am amazed that they are still operating. I bought a used Outback from them one year ago this week. Since I don’t live in Killeen, I have all my service done at the Austin dealership. This week my windshield developed a large crack seemingly out of nowhere, and upon replacement the Austin dealership discovered that the windshield had been improperly installed by Cleo Bay without a gasket. (This in and of itself can compromise the strength of the glass.) Cleo Bay’s windshield replacement job also damaged the vehicle, ripping the headliner in multiple places and leaving a mess of liquid sealant all over painted portions of the frame. There were also sticky pieces of foam strips coming loose on the interior where the glass meets the dash. When I asked for assistance with this completely undisclosed damage, they offered zero recourse and have claimed they are not liable. Zero effort has been made to right this wrong, and it’s been like pulling teeth to get them to understand why I would be upset about the damage they caused and concealed. They also have lied about multiple things, like claiming that my Subaru Austin service representative “used to work for them.” I have also requested to speak with the general manager multiple times and it has not happened. The salesperson who sold me the car failed to follow up with me when he said he would - I’m still waiting - and barely even grasped what the problem was even after I sent him photos of the damage. He hadn’t even bothered to read the email I sent him before he called me, and then was wildly dismissive of my concerns. This is absolutely unacceptable and is a very bad look for Subaru America. My experiences with the Austin dealership have all been very positive, but Cleo Bay in Killeen is dishonest and unethical. More

I really Like the service I get hear. Theay ae courteous, flexible and always go out of there way to give you good service. Theay ae courteous, flexible and always go out of there way to give you good service. More

What an outstanding car buying experience. Cleo Bay Subaru far exceeds any of our car buying experiences. What makes Cleo Bay better is their honest customer service which is truly unbelievabl Cleo Bay Subaru far exceeds any of our car buying experiences. What makes Cleo Bay better is their honest customer service which is truly unbelievable. After seeing one of their cars advertised on Auto trader, with extremely low miles and fantastic price, we visited the Cleo Bay website and began researching their inventory and BBB rating. We were impressed by what I saw and called to “feel them out”. With no appointment scheduled and impressed by what I heard, we decided to make the 1 hour drive from Waco to Killeen to see their operation for ourselves. We were welcomed by Mark Timm as soon as we pulled up. We found a very professional and clean showroom with some very nice antique automobiles. We knew what we were there to see. The entire Cleo Bay staff is highly knowledgeable about each car in their inventory and never pressures you to buy, which is truly refreshing. Even when it came to the warranty, we felt absolutely no pressure. In fact, we were able to extend the factory bumper-to-bumper warranty due to the vehicle being so new and such low mileage. With our particular purchase, we found their price of the Jeep Cherokee Trailhawk to be up to $5000 cheaper than we could find anywhere else --unbelievable! What sealed the deal was the awesome trade-in allowance they offered us on our 2014 Ford Escape Titanium which was more than any other dealer had offered us. Simply put, Cleo Bay offers the best selection, price, and customer service you will find. In fact, if you don’t find exactly what you are looking for, just tell Mark what you want and he will try to find it for you. Visit Cleo Bay Subaru in person or even give Mark Timm a call and you will know exactly what I mean about their honest customer service. We will definitely recommend Cleo Bay Subaru to all friends/family and purchase our next vehicle with them. Thanks again Mark and staff! More

My transaction was very pleasant, they were very patient with me. This is my second purchase at this dealership. with me. This is my second purchase at this dealership. More

This dealership is one of the most courteous and professional I have ever dealt with. They’re quick to get your vehicle into the service bay and they troubleshoot and look for potential problems. Se professional I have ever dealt with. They’re quick to get your vehicle into the service bay and they troubleshoot and look for potential problems. Service technician Brandy is very engaging and eager to help you get whatever help you might need as well as pointing you to the refreshment and bathrooms there.they sit down and go through the maintenance report telling you what might need attention or when the next service is due. An excellent dealership. I highly recommend it if you want outstanding service and professionalism. More

Theis dealership washe and waxed my car, with the wi dows down! I have car WAX and WATER on the INSIDE of my 2023 Subaru Crosstrek Ltd.. HORRIBLE EXPERIENCE. Never again! down! I have car WAX and WATER on the INSIDE of my 2023 Subaru Crosstrek Ltd.. HORRIBLE EXPERIENCE. Never again! More

Michael was the best to work with. He was very responsive to questions prior to the sale as well as follow up. Michael is very knowledgeable about the Subaru and made sure we understo He was very responsive to questions prior to the sale as well as follow up. Michael is very knowledgeable about the Subaru and made sure we understood and were comfortable about the purchase. More

Thanks to Paul and Mike for their professionalism and hard work to get the deal done. Thank you! We are lifelong Cleo Bay Subaru customers. Two cars in three years. hard work to get the deal done. Thank you! We are lifelong Cleo Bay Subaru customers. Two cars in three years. More

My transaction was very through and pleasant. This is my second purchase at this dealership and both have been proffesional and pleasant. The service has been easy and fast to solve any issues This is my second purchase at this dealership and both have been proffesional and pleasant. The service has been easy and fast to solve any issues or normal maintenance jobs. More