Cleo Bay Subaru

Good customer service without sales pressure while waiting in the lobby. Friendly and courteous staff! waiting in the lobby. Friendly and courteous staff! More

David Woods and others from the Service department. An after trip service was performed on our Outback. Was at Dealership less than an hour and vehicle was washed. Again we would like to thank the Serv An after trip service was performed on our Outback. Was at Dealership less than an hour and vehicle was washed. Again we would like to thank the Service Team the assistance given on our trip when the hatch locked before it latched. They spent two hours on Facet with us doing diagnostics and and eventual solution which saved our trip and enabled us to secure and safely operate the vehicle. They went above and beyond. More

I just purchased a second Subaru forester from Cleo Bay Subaru in two weeks. I’ve been doing business with Cleo Bay Subaru for over 15 years and I’ve always been happy with the service. Michael Williams an Subaru in two weeks. I’ve been doing business with Cleo Bay Subaru for over 15 years and I’ve always been happy with the service. Michael Williams and Shawn always make me feel like family. I drove 800 miles round trip well 1600 miles since I got 2 foresters and I will continue to make that trip. I’ll rather drive 800 miles round trip and be treated right than to be treated like a unit!! Give Michael williams a call and get a great deal and get treated like family!!! More

One of the best dealer that I ever worked with where you always feel welcome and listen to the co always feel welcome and listen to the co More

I’ve been dealing with Subaru since 2017, the service is treating person or by phone👍🏾👍🏾 treating person or by phone👍🏾👍🏾 More

Every one was great and we like the way the educated us on the Subaru.. No problems on the Subaru.. No problems More

Excellent service all personnel were very courteous and professional would recommend this dealer ship to anyone. professional would recommend this dealer ship to anyone. More

I pretty much knew what I wanted it was up to me to find the right car at the best price. I looked in the Austin and Georgetown area with no success. Then I found Cleo Bay on internet. The car showed up. I the right car at the best price. I looked in the Austin and Georgetown area with no success. Then I found Cleo Bay on internet. The car showed up. I made contact and was very pleased with how they accepted me and I was sold. Everyone was extremely nice and professional. No hard sell. They also agreed to several of my requests. I highly recommend this dealership. More

Service dept good. Wish they had more vehicles on their lot. Blah, blah,blah, blah. Wish they had more vehicles on their lot. Blah, blah,blah, blah. More

Wildly unethical, shady business practices. The more I learn about the stunts they pull the more I am amazed that they are still operating. I bought a used Outback from them one year ago this w The more I learn about the stunts they pull the more I am amazed that they are still operating. I bought a used Outback from them one year ago this week. Since I don’t live in Killeen, I have all my service done at the Austin dealership. This week my windshield developed a large crack seemingly out of nowhere, and upon replacement the Austin dealership discovered that the windshield had been improperly installed by Cleo Bay without a gasket. (This in and of itself can compromise the strength of the glass.) Cleo Bay’s windshield replacement job also damaged the vehicle, ripping the headliner in multiple places and leaving a mess of liquid sealant all over painted portions of the frame. There were also sticky pieces of foam strips coming loose on the interior where the glass meets the dash. When I asked for assistance with this completely undisclosed damage, they offered zero recourse and have claimed they are not liable. Zero effort has been made to right this wrong, and it’s been like pulling teeth to get them to understand why I would be upset about the damage they caused and concealed. They also have lied about multiple things, like claiming that my Subaru Austin service representative “used to work for them.” I have also requested to speak with the general manager multiple times and it has not happened. The salesperson who sold me the car failed to follow up with me when he said he would - I’m still waiting - and barely even grasped what the problem was even after I sent him photos of the damage. He hadn’t even bothered to read the email I sent him before he called me, and then was wildly dismissive of my concerns. This is absolutely unacceptable and is a very bad look for Subaru America. My experiences with the Austin dealership have all been very positive, but Cleo Bay in Killeen is dishonest and unethical. More