Cleo Bay Honda

Superb customer service Jason was so helpful and kind to me. He was very informative and knowledgeable about the vehicle I wanted. He made my first time buying experience qui Jason was so helpful and kind to me. He was very informative and knowledgeable about the vehicle I wanted. He made my first time buying experience quite pleasant. Thank you so much! More

Elaine Cloud awesome! Elaine Cloud closed adeal with me via email. I was in the dealership all of 45 minutes! She ran numbers and it worked out fabulous! She was on it! Res Elaine Cloud closed adeal with me via email. I was in the dealership all of 45 minutes! She ran numbers and it worked out fabulous! She was on it! Responses were fast! I will refer Cleo Bay Honda and Elaine Cloud to anyone ! More

Won't hesitate to send family or friends to Cleo Bay! Angie Vandyke took care of me from the time I arrived until I drove away ( same day) in my new 2016 Honda HRV...what a proffessional! She represented Angie Vandyke took care of me from the time I arrived until I drove away ( same day) in my new 2016 Honda HRV...what a proffessional! She represented Honda and myself with the highest regard to both dealer and myself...she knew her products and did not hesitate to jump in and work hard for me and my current credit standing to accomplish placing me in the auto I wanted to purchase...The dealership and Angie have earned my respect and Honda is a proven reliable product! My thanks to all!!! More

My Wife and I had a super Experience. All went well, and if anyone needs a good experience purchasing a automobile we highly recommend Elaine Cloud. She took us through the whole experien All went well, and if anyone needs a good experience purchasing a automobile we highly recommend Elaine Cloud. She took us through the whole experience with professionalism skill, and a lot of levity. More

Pleasant, very pleasant This is the second Civic I've purchased from Cleo Bay.... Terry sent me an email explaining some options for trading my 2013 Civic for a 2015.... I b This is the second Civic I've purchased from Cleo Bay.... Terry sent me an email explaining some options for trading my 2013 Civic for a 2015.... I bought my 2013 with them online, so he had my file... I told him to crunch some numbers, he did and it didn't match well with what I currently had with my 2013.... He admitted so and asked if he could continuing researching other possibilities, I said sure... Maybe a week later or less he sent some new numbers that caught my attention... I told him thanks and I'd let him know... I called a couple days later and asked if that was all he could do and he said there may be one more incentive with Honda. The next day, a Friday he sent me the new numbers and I really started thinking... On Saturday I called Terry, set up an appointment AND we made the trade... Terry as a person, very polite, good humor and interacts well. Terry as a salesperson, courteous, attentive, patience and professional,... Of the 3 or 4 times we interacted he NEVER once pushed me... He checked in on a customer, provided some options... That's one thing that made an impression on me, the way he handle it, impressed... I would recommend Terry Treece to anyone... Totally, Totally satisfied... Thank you Terry... More

W.O.W. I went through a lot of dealership while looking for a new car to be leasing... And everytime I could tell all of their speech sells or how they were I went through a lot of dealership while looking for a new car to be leasing... And everytime I could tell all of their speech sells or how they were trying to make me buy a car with their action, instead of what I wanted in a car or felt for. Terry on the other hand, was amazing. I felt no speech sell, he was there and comprehensible iin my needs. I felt as I was buying a car with my dad looking out for my best interest. He did not try to push a sell or force me into something before I was ready to. He is a great representative, if I was you.... shop online for what you are looking for, cross your finger and hope he will be the one calling you back. This was amazing. More

Excellenet Service I was very pleased with my vehicle and my sales person. I purchased a brand new car with the help of Elaine Cloud. She is one of a kind AWESOME. It to I was very pleased with my vehicle and my sales person. I purchased a brand new car with the help of Elaine Cloud. She is one of a kind AWESOME. It took me some time to decide and she was very patient even when I was not. Cleo Bay Honda is a one of kind dealership! I had just purchased a 2015 Honda Odyssey. When we decided on a Honda Odyssey, I contacted Elaine via email with what we wanted. After a couple email exchanges to confirm information, she came back with an offer that no dealer in Austin or Round Rock could meet. I called to confirm that her offer was legitimate and she said yes so we agreed to the offer. We went to the dealership to sign the papers and it was the most stress-free car buying experience I have ever had. We walked in, they confirmed the numbers on a worksheet/Purchase Order and 20 minutes later we were signing documents with the Finance Manager, "Mac". We also opted for the extended warranty because we plan on keeping the car for a long time. He is an awesome guy and was very patient with me when I was deciding what to take and what not to...:). We do opt for glass coat after he explains the importance of it. After applying this glass coat they delivered it to our house at no additional charge! Folks, I friendly suggestion is if you want to buy a Honda, contact Elaine at Cleo Bay. She was very aggressive in making sure we got the best car for the best price with the best financing all while keeping the buying experience easy as possible! Thanks, More

Awesome I was very please with my vehicle and my sales person. I purchased a brand new car with the help of Darrin Renke. He is one of a kind AWESOME. It took I was very please with my vehicle and my sales person. I purchased a brand new car with the help of Darrin Renke. He is one of a kind AWESOME. It took me some time to decide and he was very patient even when i was not. More

Awesome Dealership, excellent customer sales rep. I recently visited Cleo Bay Honda with my daughter in search of a new car that would be affordable for her as well as safe. The sales representative I recently visited Cleo Bay Honda with my daughter in search of a new car that would be affordable for her as well as safe. The sales representative Terry Treece was very knowledgeable and extremely helpful without pushing her into making a choice but reinforcing to her the importance that the decision needs to be hers. He was very patient even to the point of waiting for her to decide the color of the car she wanted. She is very happy with her car and I was so pleased with the service that in less than a week I took my grandson back to Cleo Bay Honda to let him pick out his first new car. Once again Terry Treece was very patient while he decided on which car if it should be, an automatic or manual transmission and the color he would choose. My grandson now has his car which he really loves. Terry made sure that my daughter and grandson have his contact number so if they have any questions about their new car they could call or text and he would help them with their questions. I am very pleased with the service we received from our first moment of interest in buying a new car to the final purchases of both vehicles. I could not find a better dealership or sales representative. Thank you for showing my daughter and grandson how a sales representative should treat each potential buyer who walks in the dealership door. More

Awesome Dealership, Excellent Internet Sales Ordered 2015 CR-V through Elaine Cloud in Internet Sales at Cleo Bay Honda. As this was our 1st Honda we originally engaged our local Honda dealershi Ordered 2015 CR-V through Elaine Cloud in Internet Sales at Cleo Bay Honda. As this was our 1st Honda we originally engaged our local Honda dealership and I almost walked away from Honda due to poor salesmanship and management. This was not the case at Cleo Bay. Elaine listened to our specs and due to us requesting a particular color with the Touring and AWD, she informed us how difficult it was to get this vehicle. But she delivered what we requested. Honda does not make it easy to get the type of car you want if it is out of the norm for the area. While our local dealership failed miserably, Elaine was able to get our car within a month or our request. She kept us informed on the progress, continued to answer questions, and rewarded us with a higher trade-in value and included accessories at no cost that we were going to get. It doesn't get any better than this. The drive out of area was well worth it. We were in and out of the dealership in about 2 hours. Elaine did all the front end work and got it all correct. An hour of the time was divided between Finance and Sales instructions on the features in the car. For the feature discussion Darrin Renke spent over 40 minutes going over the buttons, displays, and initial preference setups which was really helpful and much more than when we had purchased our Toyota. Keith was our finance interface and did a good job of explaining the different packages available. However, I reviewed the extended warranty's and asked specific questions on the Highest level package coverage. I was not surprised that Keith could not answer if a particular part was covered. Keith did call to check out my request and even the party that he talked to could not answer whether a part was covered or not. I find it interesting that they give you a list (which is not comprehensive) and then tell you things are covered even though there is no proof that it is and when pressed to put it in writing they waive there hands and say they can't do that so buyer beware. I did end up purchasing the top package for extended warranty and will write a response if things are not covered. Ending this on a positive note, I would not go to another dealership if your in the central texas area. This dealership is OUTSTANDING. They took the time to make my order easy and worry free. I HIGHLY recommend CLEO BAY HONDA, ELAINE CLOUD (Internet Sales), and Darrin Renke (Sales) for there service, thoroughness, and customer care. More