Cleo Bay Honda

Awesome Customer Service I worked with Elizabeth Lopez at Cleo Bay Honda. She worked with me while I was over seas and when I showed up she had the car ready for me. Simple an I worked with Elizabeth Lopez at Cleo Bay Honda. She worked with me while I was over seas and when I showed up she had the car ready for me. Simple and easy trade-in, and Elizabeth was extremely helpful and informative throughout the whole process. She really takes care of her customers and I highly recommend her to everyone who reads this. I am 100% satisfied with my recent car purchase. Thank you Cleo Bay Honda, and Ms. Elizabeth Lopez! More

Dont trust the finance guy named neal Bought a new vehicle from this dealership and although the salesman was good not great..the finance guy named neal was a complete jerk and had no cand Bought a new vehicle from this dealership and although the salesman was good not great..the finance guy named neal was a complete jerk and had no candor about him at all. He insulted myself and my wife and scared my children. What makes it worse is when I got home to review my paper work he had signed us up for the diamond extended warranty package that we never agreed to. He never explained the numbers or figures. Was to worried about making the deal and thats it. This stealership will not work with you until you threaten to leave then they decide ok we will work with you. Although we did get a great Apr i recommend using your bank to get your auto loan. More

New car purchase I had never purchased a car by using the Internet so this was something new. It was a great experience. Terry contacted me immediately after my inquir I had never purchased a car by using the Internet so this was something new. It was a great experience. Terry contacted me immediately after my inquiry even though it was after hours. I purchased a 2015 Honda Pilot and I am so pleased. Terry listened to my wants and got exactly the right car.. My last purchase was 15 years ago and I bought my Honda Accord from Cleo Bay as well. They offer great customer service and I look forward to more years with them. Thanks Terry for my purchase. I couldn't be more happier!! More

Excellent Service from Terry Treece and Cleo Bay I purchased one 2015 Honda CR-V EX AWD from Cleo Bay Honda on Feb, 12th, 2015. I did my purchase online completely and never visited the dealership be I purchased one 2015 Honda CR-V EX AWD from Cleo Bay Honda on Feb, 12th, 2015. I did my purchase online completely and never visited the dealership because they are around 60 miles away from my home. I am in Cedar Park, TX. Terry worked with me. what I can review for Terry's service are 3 words: Excellent, Excellent, Excellent !!! Terry is really a nice and patient guy to work with. I started my online quote on 01/31/2015, which was Saturday. Terry is the first one to answer me and give me a good price with warm welcome message. He also explained to me how his price came from (invoice price + extra holding due to high demand of CR-V). Although that price is not lowest, he would like to do a competitive review and adjust that final price a little bit lower after I sent him another lower quote. We communicated via emails for over 40 times back and forth and I asked a lot of detailed questions. Terry was always very patient and answered each of my question in details. He never pushed me to purchase anything. Finally, after I visited several local dealerships, I decided to go with Cleo Bay. Due to my requirement of AWD, Terry and Cleo Bay provided a free locate service and moved that car from another dealership (Waco or San Antonio, I am not completely sure), then delivery that car to my home. So, on Friday morning (02/12/2015), I stayed at home and received my home. I am fully satisfied with my car and the service from Terry and Cleo Bay. There were some minors issues after the car delivery (The driver forgot giving me the car manual and two tile registration forms). Terry immediately sent those to me via FedEx overnight on the same day and provide me the tracking number in time. I really felt very well to work with these guys. I definitely recommend Terry and Cleo bay to my family and my friend. More

J. Walker Mr Walker picked us up from our house and made us feel at home from the moment we got in the car. He was professional and explained everything to us Mr Walker picked us up from our house and made us feel at home from the moment we got in the car. He was professional and explained everything to us and didn't rush our decision about buying a car. We left the lot with a 2014 Honda Civic and we love it!!!!! He worked out a great deal for us and we're forever gratefully. More

Terry Treece and Cleo Bay - Best Customer Service Around Today my wife and I drove off the lot with a brand new Accord after trading in my 2003 Accord. I worked with Terry Treece through the whole process fr Today my wife and I drove off the lot with a brand new Accord after trading in my 2003 Accord. I worked with Terry Treece through the whole process from initially finding the car through their website, starting a discussion on stock and options for acquiring cars from other dealers all the way to pricing and negotiation. It was fantastic to work with Terry, doing most of our communication through email, since it's tough for me to take calls during the work day. Terry was completely upfront and transparent with all details throughout the process. He was able to get me a great price that matched my demands and expectations even though they didn't have one on the lot. After agreeing on the price, Terry and his team went out and found the exact car I was looking for, brought it back, cleaned it up and got me set up with all the bells and whistles I was looking for. Terry's customer service was exceptional. I feel very fortunate to have been able to work with him to find my new car. I couldn't be happier with my new wheels. Thanks Terry and team. More

Terry Treece @ Cleo Bay Honda I have purchased 3 cars from Terry over the last 10 months. His customer service excellent. He is quick to respond and works the best deal for you h I have purchased 3 cars from Terry over the last 10 months. His customer service excellent. He is quick to respond and works the best deal for you he can get. I didn't feel like I was given the run around or the short end of the stick. In May, I purchase a Pilot and loved it, but decided to downsize. I emailed him and he was quick to respond. Once I finalized the deal on our Civic I decided to get info on our Van. The service was the same. He kept me in the loop and made the process very simple. I have puchased at least 10 vehicles from Cleo Bay over the last 18 years and I have gotten good service each time. More

Excellent dealership and wonderful salesman, Zachary Lopez. Excellent buying experience. Zachary Lopez was friendly and knowledgeable. The dealership is spotless (even the restrooms). I can't say enough! And, Excellent buying experience. Zachary Lopez was friendly and knowledgeable. The dealership is spotless (even the restrooms). I can't say enough! And, I LOVE MY NEW FIT! More

Best Car Buying Experience Ever!! We were looking at new cars on the internet and requested that a dealer contact us with a quote. We were put into contact with Elaine Cloud at Cleo Ba We were looking at new cars on the internet and requested that a dealer contact us with a quote. We were put into contact with Elaine Cloud at Cleo Bay who contacted us right away via email introducing herself and stating that they would be very competitive with dealers in the Austin area. When we decided on a Honda Accord EX, I contacted Elaine via email with what we wanted and what we were trading in. After a couple email exchanges to confirm information, she came back with an offer that no dealer in Austin or Round Rock could meet. I called to confirm that her offer was legitimate and she said yes so we agreed to the offer. The only trouble was that they didn't have the car in stock but she found one in Houston to bring in. But, we were saving a lot of money so that was OK. We went to the dealership to sign the papers and it was the most stress-free car buying experience I have ever had. We walked in, they confirmed the numbers on a worksheet/Purchase Order and 20 minutes later we were signing documents with the Finance Manager, "Mac". We also opted for the extended warranty because we plan on keeping the car for a long time. I had priced extended warranties with my credit union and the one through Cleo Bay was through was less expensive, covers everything except stains scratches and normal maintenance items and is through Allstate Insurance. They gave us a loaner car to drive until ours came in from Houston. In the meantime, they were able to get us financed with American Honda for an even better rate than our credit union and we switched financing to American Honda. When our car came in, they delivered it to our house at no additional charge! Folks, if you are wanting to buy a Honda, contact Elaine at Cleo Bay. She was very aggressive in making sure we got the best car for the best price with the best financing all while keeping the buying experience easy as possible! More

Repeat customer We are military living in a military town. No dealership will I ever recommend in Killeen Texas. They take advantage of soldiers beyond control. Howev We are military living in a military town. No dealership will I ever recommend in Killeen Texas. They take advantage of soldiers beyond control. However Cleo bay honda has given us the second time in the last 2 years outstanding customer service and courtesy. Henry was AGAIN our sales person. At no time did he rush us, push us or give us an Ridicoulous deal. He was pleasant respectful and it's fun to shop for a vehicle that fits your budget and our liking. I will again come back and recommend Cleo bay and especially Henry if you would like to have a car shopping experience that makes you feel appreciated. As a customer you work hard for your money why not got what you want with the best experience. Thank you Henry again. We will see you soon. Ute and Dave More