Cleo Bay Honda

NEW PASSPORT When buying a new vehicle, I'm always anxious, but working with Kirby Bonheim was a wonderful experience. I drove to Killeen from Dallas and thought When buying a new vehicle, I'm always anxious, but working with Kirby Bonheim was a wonderful experience. I drove to Killeen from Dallas and thought the whole time this might be a wasted trip. Kirby made the sale happen - very engaging and professional . If you're looking for a new Honda, Kirby is the one. You'll get the car you want! More

Eorst Experience Ever Avoid Cleo Bay Honda in Killeen especially their Service Department. I took my 2002 Honda CRV there on 11/26/2017 to have all the lock nuts replaced o Avoid Cleo Bay Honda in Killeen especially their Service Department. I took my 2002 Honda CRV there on 11/26/2017 to have all the lock nuts replaced on all the tires as the lug nut key was missing and they claimed they completed the job. On 06/06/2017 I had a blowout and went to remove the spare tire to replace the flat tire and Cleo Bay of Killeen’s Service Department neglected to replace the locking nut on the spare tire so the new lug nut key they provided did not fit the locking lug nut on the spare tire so I could not fix the flat. I had to get my car owed to a Walmart at 11:00pm at night as I was 60 miles from home and my Girlfriend and I were stuck at Walmart for 8 hours until the Automotive Department opened. I got the tire replaced and drove to Cleo Bay in Killeen to get reimbursed for the towing s it was their fault I had to get the car towed since they were negligent in not replace the locking lug nut on the spare tire and they refused to take responsibility for their mistake and basically told me to go ahead and take them to court if I wanted them to pay fir their negligent error. I am looking into legal action as I am out 240.00 for towing that I would not have paid except for their negligence. More

OMG, AWESOME. The representative that took care of my wife and I was TOTALLY AWESOME👍. He made our experience heavenly. I will recommend my rep to anyone an The representative that took care of my wife and I was TOTALLY AWESOME👍. He made our experience heavenly. I will recommend my rep to anyone and everyone. Thanks a million. Sincerely, Mr. John A. Adkins. More

Bad Service Work / Poor Customer Service My wife was traveling through Killeen and experienced transmission issues, which forced her to find the nearest Honda / Acura dealership. When she a My wife was traveling through Killeen and experienced transmission issues, which forced her to find the nearest Honda / Acura dealership. When she arrived at Cleo Bay Honda, a "technician" came out to assist her. He noted that the transmission was dry, and there was "fluid everywhere under vehicle". He then proceeded to tell my wife that it WAS transmission fluid, but that it was coming from the power steering reservoir, which was overflowing with the wrong fluid (somehow, not only was the wrong fluid in the power steering pump, but it was also overflowing). They gave her a loaner, so she could get where she needed to be, and called the next day with the good news that it was fixed. She returned the loaner, and was told the transmission and power steering were both flushed, refilled, and she was good to go. She paid the $407.00 bill, and didn't make it 20 miles away from the dealership when the transmission ran dry again, overheated, which in turn overheated the engine, and blew both the transmission AND the engine. I had to rent a trailer and tow her car back to Dallas late that night. The dealership here in Dallas said it appeared to be grossly misdiagnosed in Killeen (if it arrived at Cleo Bay Honda with a "dry" transmission, and fluid all over the ground......common sense would say there's likely a massive leak somewhere). But there was no mention of a leak on Cleo Bay Honda's invoice. I plead my case to the General Manager (Brian) and Service Manager (Rodney), at Cleo Bay Honda, but was told they investigated my case, and see no wrong doing on their part. As a peace offering though, they refunded us $200, of our $407 bill. So in summary, my wife left our house in a vehicle worth $10,000, and returned with an $8,700 bill (basically, a totaled vehicle). More

Awsome salesperson came to buy 1 vehicle and left with 2 . Had a wonderful experience buying my new ridgeline everyone was friendly and courteous. I ended up buying 2 vehicles on the same day my salesperson m Had a wonderful experience buying my new ridgeline everyone was friendly and courteous. I ended up buying 2 vehicles on the same day my salesperson mr Johnny Walker was awesome working with me on both my purchases I completely satisfied with everything about the professionalism of Cleo Bay Honda and its staff. More

Stay away from this dealer. fake sales promises I purchased a new Honda CRV on Aug 2016 from Cleo Bay Honda, Killeen. I was told at the time I bought the vehicle (Aug 2016) along with email confirm I purchased a new Honda CRV on Aug 2016 from Cleo Bay Honda, Killeen. I was told at the time I bought the vehicle (Aug 2016) along with email confirmation dated 08/08/16 that I will be getting free service for 1 year or upto 20,000 miles from this dealership. Today 07/20/17, I went to do my free service in 13400 miles, the service advisor said, they wont provide any more free service eventhough they promised along with written confirmation that I will be getting free service for 1 year or upto 20,000 miles. The service advisor then redirected me to the sales manager and they said, they wont provide any more free service as thats the General Manager decision. I had written email confirmation that I had 1 year or upto 20,000 miles free service from this dealership. They just ignored all this. I even had better deals from various Honda dealership in Houston. But I went here with a thought of near to my location. Stay away from this people. They will give all impossible promises which they are not going to provide. Honesty & Integrity is not something cannot buy from the market and they dont have any ethics in the business which they does. I do not recommend doing business with this dealership. More

Excellent Dealership Our purchase of this Honda Odyssey was one of the easiest in all my years of car buying. Our Sales Rep Kathy Culin was on top of everything right from Our purchase of this Honda Odyssey was one of the easiest in all my years of car buying. Our Sales Rep Kathy Culin was on top of everything right from our initial contact answering all our questions and taking care of business. Cleo Bay Honda is a 5 Star dealership in my opinion, they handled their business in a very professional manor making sure everything was taken care of leaving nothing exposed. As requested, they handled everything up front so we were actually in the dealership less than an hour. Great job Kathy and Cleo Bay Honda! More

Elaine is the best! I wanted to purchase a new Civic to replace my old 2003 civic. I typically hate the car buying experience. But luckily I was told to contact Elaine. B I wanted to purchase a new Civic to replace my old 2003 civic. I typically hate the car buying experience. But luckily I was told to contact Elaine. Best thing I could have done. She isn't pushy like so many sales people are today. She's very helpful and makes everything so easy. She's also pretty funny. Just throwing that out there! This was easily the fastest, easiest and most enjoyable car buying experience I have ever had. I highly recommend that you go see Elaine! More

See Elizabeth Lopez Liz will take great care of you. Enjoyed my time and never felt pressured or like I was BE ripped off. The shield program is a must. Got a Honda Accor Liz will take great care of you. Enjoyed my time and never felt pressured or like I was BE ripped off. The shield program is a must. Got a Honda Accord with all the extras and a loaner car till it was ready the next day. She was very patient with, I am a very busy person. Will recommend Liz to my employees and friends. More