Cleo Bay Honda

Best Car Buying Experience Ever!! We were looking at new cars on the internet and requested that a dealer contact us with a quote. We were put into contact with Elaine Cloud at Cleo Ba We were looking at new cars on the internet and requested that a dealer contact us with a quote. We were put into contact with Elaine Cloud at Cleo Bay who contacted us right away via email introducing herself and stating that they would be very competitive with dealers in the Austin area. When we decided on a Honda Accord EX, I contacted Elaine via email with what we wanted and what we were trading in. After a couple email exchanges to confirm information, she came back with an offer that no dealer in Austin or Round Rock could meet. I called to confirm that her offer was legitimate and she said yes so we agreed to the offer. The only trouble was that they didn't have the car in stock but she found one in Houston to bring in. But, we were saving a lot of money so that was OK. We went to the dealership to sign the papers and it was the most stress-free car buying experience I have ever had. We walked in, they confirmed the numbers on a worksheet/Purchase Order and 20 minutes later we were signing documents with the Finance Manager, "Mac". We also opted for the extended warranty because we plan on keeping the car for a long time. I had priced extended warranties with my credit union and the one through Cleo Bay was through was less expensive, covers everything except stains scratches and normal maintenance items and is through Allstate Insurance. They gave us a loaner car to drive until ours came in from Houston. In the meantime, they were able to get us financed with American Honda for an even better rate than our credit union and we switched financing to American Honda. When our car came in, they delivered it to our house at no additional charge! Folks, if you are wanting to buy a Honda, contact Elaine at Cleo Bay. She was very aggressive in making sure we got the best car for the best price with the best financing all while keeping the buying experience easy as possible! More

Repeat customer We are military living in a military town. No dealership will I ever recommend in Killeen Texas. They take advantage of soldiers beyond control. Howev We are military living in a military town. No dealership will I ever recommend in Killeen Texas. They take advantage of soldiers beyond control. However Cleo bay honda has given us the second time in the last 2 years outstanding customer service and courtesy. Henry was AGAIN our sales person. At no time did he rush us, push us or give us an Ridicoulous deal. He was pleasant respectful and it's fun to shop for a vehicle that fits your budget and our liking. I will again come back and recommend Cleo bay and especially Henry if you would like to have a car shopping experience that makes you feel appreciated. As a customer you work hard for your money why not got what you want with the best experience. Thank you Henry again. We will see you soon. Ute and Dave More

2014 Honda Accord LX I was really impressed with the Internet team. I was shopping at numerous dealers and they were the best....provided the best service and price. I was really impressed with the Internet team. I was shopping at numerous dealers and they were the best....provided the best service and price. More

The best sales representative!!! Terry Treece, is the best sales representative I have ever worked with, He was very friendly and fulfilled all the wishes that I wanted in my new Hond Terry Treece, is the best sales representative I have ever worked with, He was very friendly and fulfilled all the wishes that I wanted in my new Honda Accord Sport. To sum up my experience SIMPLY AWESOME!!! More

Wonderful Buying Experience I wanted to write to share my wonderful experience with the team at Cleo Bay Honda. About 5 years ago my wife purchased a new Honda Accord from Elain I wanted to write to share my wonderful experience with the team at Cleo Bay Honda. About 5 years ago my wife purchased a new Honda Accord from Elaine Cloud and had a very pleasant experience. Last month, when I decided to look at a new Accord myself, we went by to see if by chance she still worked there. Not only were we happy to find that she still worked there, we were blown away that she remembered my wife and her field of work. Ms. Cloud was professional and a pleasure to work with. She was patient and supportive as I looked at different finance deals and compared local prices. Despite learning of a condition with my trade that decreased its value, she worked with us to provide what I believe was a fair deal on our trade-in. When a deal was agreed upon, I felt very good with it and felt confident that Ms. Cloud had worked hard to provide me with the best car and price available. I then met with Mr. Neil Farris who also was professional and efficient making the finance portion of the day quick and painless. Happy to know that a local business works this hard to make customers happy. More

My experience at Cleo Bay with Elaine Cloud I just wanna say that Elaine Cloud is such an awesome professional person, We live in Waco and bought our Civic from Cleo Bay 2 yrs ago, she had our p I just wanna say that Elaine Cloud is such an awesome professional person, We live in Waco and bought our Civic from Cleo Bay 2 yrs ago, she had our paperwork ready and the car we picked out ready to go when we got there. Cleo Bay and all of it's staff were so friendly through the purchase of our new Honda Accord. Thank you Elaine and Cleo Bay! More

Fabulous Service - My first car purchase over the phone I just purchased a Honda from CleoBay when I was all set to buy from a dealer in Austin. Elaine pinged me after an internet search and convinced me sh I just purchased a Honda from CleoBay when I was all set to buy from a dealer in Austin. Elaine pinged me after an internet search and convinced me she could meet or beat the price in Austin. Although I had to wait for the car to arrive for a couple days, the car was sent right to my door step with all the paper work and the process was clearly communicated to me ahead of time. The service was phenomenal and the car was sent after hours to accomodate my schedule. I have never had a car buying experience like CleoBay and I definitely intend to use them for future purchases. Highly recommend them to anyone looking for a Honda! More

FABULOUS -- the smoothest car buying experience EVER! Elaine worked w/us the way internet buyers like to buy - emailed best price saving us time, money, stress-free! Worth the drive from Austin. Elaine worked w/us the way internet buyers like to buy - emailed best price saving us time, money, stress-free! Worth the drive from Austin. More

This has been the happiest and easiest car buying experience, ever, starting with my first e-mail response from Elaine Cloud. We are big Honda fans and have bought most of them from Austin, since we experience, ever, starting with my first e-mail response from Elaine Cloud. We are big Honda fans and have bought most of them from Austin, since we live here. We have passed a few down to our children. This time, I began preliminary shopping while my husband was out of town, which included a test drive of the Crosstour, here in Austin. It was getting the dealership to negotiate on a price, where things got bogged down. Basically, I never got a counter offer. I began to contact other dealerships. Elaine gave me a price which was much lower and in addition, threw in some free amenities, the first time I asked what the best deal was she could give me. In the meantime, other dealers would call and leave messages on my phone, and when I called back, they were busy, and I was transfered to another sales person, Ihad never met, and get the same 21 questions. But no one seemed interested in putting an offer on the table, when I asked. Meanwhile, I had been submitting questions to Elaine, who was giving me her full attention. Darren Renke also contacted me from time to time through e-mail to see how things were going. But really I was getting full satisfaction talking to Elaine. Once I decided on the model and profile of the car, I told her, we'd have to wait until my husband came back and we looked at finances together. I never once felt pressured. I was not getting spam e-mail from her about how I was doing. Every e-mail was in response to one I had sent, and when I said I had all the info I needed and that I'd contact her again when we were ready, once again, there was no pressure, and she didn't contact me until I contacted her. Once I told her we were ready, she said she could get us in and out in 30 mins (ok, it was really 45, but we didn't mind). She knew this was 90 minute drive, we had to make, one way, and we had to get back to work that afternoon. She was really professional, greeted us, had the car prepped and ready. We filled out the contract, and then walked in to see the financial guy, who got us a better interest rate than we expected, BONUS! As soon as we were done there, she walked us out to the car, hooked up my blue tooth, showed me how everything worked, help me to get everything set for the ride home. I could not believe how easy this was. I'm completely satisfied with the type of customer service AND the price, and the interest rate, AND I really do love this car. It drives better than any Accord we have owned and loved in the past. Honda DOES keep getting better. The drive to Cleo Bay is worth it. Its much better than spending hours on the lot, waiting, and wondering what's taking so long and if things are going to work out as planned. Everything was planned on this sale, before hand. All they needed was my signature, down payment and the rest of them time was focused on me and my car getting to know eachother. I'll never do things the old way again, when it comes to buying a car. Elaine really brought me into the millenium about seamless car purchases. I'm loving it! Thanks Elaine! More

Started off great with a honda that we had picked out. Then things went downhill. Our salesman took the time to make things right for us and found us a better deal on another honda odyssey. Couldn't be mo Then things went downhill. Our salesman took the time to make things right for us and found us a better deal on another honda odyssey. Couldn't be more pleased now. Thanks, Henry More