Cleo Bay Honda

Awesome Dealership, Excellent Internet Sales Ordered 2015 CR-V through Elaine Cloud in Internet Sales at Cleo Bay Honda. As this was our 1st Honda we originally engaged our local Honda dealershi Ordered 2015 CR-V through Elaine Cloud in Internet Sales at Cleo Bay Honda. As this was our 1st Honda we originally engaged our local Honda dealership and I almost walked away from Honda due to poor salesmanship and management. This was not the case at Cleo Bay. Elaine listened to our specs and due to us requesting a particular color with the Touring and AWD, she informed us how difficult it was to get this vehicle. But she delivered what we requested. Honda does not make it easy to get the type of car you want if it is out of the norm for the area. While our local dealership failed miserably, Elaine was able to get our car within a month or our request. She kept us informed on the progress, continued to answer questions, and rewarded us with a higher trade-in value and included accessories at no cost that we were going to get. It doesn't get any better than this. The drive out of area was well worth it. We were in and out of the dealership in about 2 hours. Elaine did all the front end work and got it all correct. An hour of the time was divided between Finance and Sales instructions on the features in the car. For the feature discussion Darrin Renke spent over 40 minutes going over the buttons, displays, and initial preference setups which was really helpful and much more than when we had purchased our Toyota. Keith was our finance interface and did a good job of explaining the different packages available. However, I reviewed the extended warranty's and asked specific questions on the Highest level package coverage. I was not surprised that Keith could not answer if a particular part was covered. Keith did call to check out my request and even the party that he talked to could not answer whether a part was covered or not. I find it interesting that they give you a list (which is not comprehensive) and then tell you things are covered even though there is no proof that it is and when pressed to put it in writing they waive there hands and say they can't do that so buyer beware. I did end up purchasing the top package for extended warranty and will write a response if things are not covered. Ending this on a positive note, I would not go to another dealership if your in the central texas area. This dealership is OUTSTANDING. They took the time to make my order easy and worry free. I HIGHLY recommend CLEO BAY HONDA, ELAINE CLOUD (Internet Sales), and Darrin Renke (Sales) for there service, thoroughness, and customer care. More

Heavenly! Cleo Bay Honda is a one of kind dealership! I had just purchased a 2012 Honda Pilot from another dealership back in Dec 2014, my experience with the p Cleo Bay Honda is a one of kind dealership! I had just purchased a 2012 Honda Pilot from another dealership back in Dec 2014, my experience with the prior dealership was not a very good one. Keep in mind I just got this vehicle in Dec 2014 and traded my vehicle in today for a brand new 2015 vehicle. Cleo Bay Honda made me feel like I was the most important customer in the world. They were very honest and upfront and treated me with the upmost respect! The were very friendly and very nurturing. I can tell right away that they were not about the money, they were really concerned about my needs and wants. They did everything in their power to accommodate me. They are a very genuine team and I would highly recommend them to anyone! CLEO BAY HONDA FOR LIFE! Thank you Cathy Howerton, Chris Waddington and Neil Farris for giving me the best experience ever! More

Awesome Customer Service I worked with Elizabeth Lopez at Cleo Bay Honda. She worked with me while I was over seas and when I showed up she had the car ready for me. Simple an I worked with Elizabeth Lopez at Cleo Bay Honda. She worked with me while I was over seas and when I showed up she had the car ready for me. Simple and easy trade-in, and Elizabeth was extremely helpful and informative throughout the whole process. She really takes care of her customers and I highly recommend her to everyone who reads this. I am 100% satisfied with my recent car purchase. Thank you Cleo Bay Honda, and Ms. Elizabeth Lopez! More

Dont trust the finance guy named neal Bought a new vehicle from this dealership and although the salesman was good not great..the finance guy named neal was a complete jerk and had no cand Bought a new vehicle from this dealership and although the salesman was good not great..the finance guy named neal was a complete jerk and had no candor about him at all. He insulted myself and my wife and scared my children. What makes it worse is when I got home to review my paper work he had signed us up for the diamond extended warranty package that we never agreed to. He never explained the numbers or figures. Was to worried about making the deal and thats it. This stealership will not work with you until you threaten to leave then they decide ok we will work with you. Although we did get a great Apr i recommend using your bank to get your auto loan. More

New car purchase I had never purchased a car by using the Internet so this was something new. It was a great experience. Terry contacted me immediately after my inquir I had never purchased a car by using the Internet so this was something new. It was a great experience. Terry contacted me immediately after my inquiry even though it was after hours. I purchased a 2015 Honda Pilot and I am so pleased. Terry listened to my wants and got exactly the right car.. My last purchase was 15 years ago and I bought my Honda Accord from Cleo Bay as well. They offer great customer service and I look forward to more years with them. Thanks Terry for my purchase. I couldn't be more happier!! More

Excellent Service from Terry Treece and Cleo Bay I purchased one 2015 Honda CR-V EX AWD from Cleo Bay Honda on Feb, 12th, 2015. I did my purchase online completely and never visited the dealership be I purchased one 2015 Honda CR-V EX AWD from Cleo Bay Honda on Feb, 12th, 2015. I did my purchase online completely and never visited the dealership because they are around 60 miles away from my home. I am in Cedar Park, TX. Terry worked with me. what I can review for Terry's service are 3 words: Excellent, Excellent, Excellent !!! Terry is really a nice and patient guy to work with. I started my online quote on 01/31/2015, which was Saturday. Terry is the first one to answer me and give me a good price with warm welcome message. He also explained to me how his price came from (invoice price + extra holding due to high demand of CR-V). Although that price is not lowest, he would like to do a competitive review and adjust that final price a little bit lower after I sent him another lower quote. We communicated via emails for over 40 times back and forth and I asked a lot of detailed questions. Terry was always very patient and answered each of my question in details. He never pushed me to purchase anything. Finally, after I visited several local dealerships, I decided to go with Cleo Bay. Due to my requirement of AWD, Terry and Cleo Bay provided a free locate service and moved that car from another dealership (Waco or San Antonio, I am not completely sure), then delivery that car to my home. So, on Friday morning (02/12/2015), I stayed at home and received my home. I am fully satisfied with my car and the service from Terry and Cleo Bay. There were some minors issues after the car delivery (The driver forgot giving me the car manual and two tile registration forms). Terry immediately sent those to me via FedEx overnight on the same day and provide me the tracking number in time. I really felt very well to work with these guys. I definitely recommend Terry and Cleo bay to my family and my friend. More

J. Walker Mr Walker picked us up from our house and made us feel at home from the moment we got in the car. He was professional and explained everything to us Mr Walker picked us up from our house and made us feel at home from the moment we got in the car. He was professional and explained everything to us and didn't rush our decision about buying a car. We left the lot with a 2014 Honda Civic and we love it!!!!! He worked out a great deal for us and we're forever gratefully. More

Terry Treece and Cleo Bay - Best Customer Service Around Today my wife and I drove off the lot with a brand new Accord after trading in my 2003 Accord. I worked with Terry Treece through the whole process fr Today my wife and I drove off the lot with a brand new Accord after trading in my 2003 Accord. I worked with Terry Treece through the whole process from initially finding the car through their website, starting a discussion on stock and options for acquiring cars from other dealers all the way to pricing and negotiation. It was fantastic to work with Terry, doing most of our communication through email, since it's tough for me to take calls during the work day. Terry was completely upfront and transparent with all details throughout the process. He was able to get me a great price that matched my demands and expectations even though they didn't have one on the lot. After agreeing on the price, Terry and his team went out and found the exact car I was looking for, brought it back, cleaned it up and got me set up with all the bells and whistles I was looking for. Terry's customer service was exceptional. I feel very fortunate to have been able to work with him to find my new car. I couldn't be happier with my new wheels. Thanks Terry and team. More

Terry Treece @ Cleo Bay Honda I have purchased 3 cars from Terry over the last 10 months. His customer service excellent. He is quick to respond and works the best deal for you h I have purchased 3 cars from Terry over the last 10 months. His customer service excellent. He is quick to respond and works the best deal for you he can get. I didn't feel like I was given the run around or the short end of the stick. In May, I purchase a Pilot and loved it, but decided to downsize. I emailed him and he was quick to respond. Once I finalized the deal on our Civic I decided to get info on our Van. The service was the same. He kept me in the loop and made the process very simple. I have puchased at least 10 vehicles from Cleo Bay over the last 18 years and I have gotten good service each time. More

Excellent dealership and wonderful salesman, Zachary Lopez. Excellent buying experience. Zachary Lopez was friendly and knowledgeable. The dealership is spotless (even the restrooms). I can't say enough! And, Excellent buying experience. Zachary Lopez was friendly and knowledgeable. The dealership is spotless (even the restrooms). I can't say enough! And, I LOVE MY NEW FIT! More