Cleo Bay Honda

I’ve bought three cars from Daleana, and she’s amazing! She always finds exactly what I’m looking for and gets me a great deal. I’ll never buy from anyone else—she’s the best! She always finds exactly what I’m looking for and gets me a great deal. I’ll never buy from anyone else—she’s the best! More

I've been dealing with Cleo Bay Honda in Killeen Tx for 6 years and they always gave me great customer service. years and they always gave me great customer service. More

My advice is to just stay away from this dealership. The sales department is very friendly, service department people are like most, they are not there to chum it up with you. So nothing much to say the The sales department is very friendly, service department people are like most, they are not there to chum it up with you. So nothing much to say there, that's just the way it is in the dealership world. My issue is with a couple of things. I had a lease Honda Odyssey and I paid for all of the protections possible. It was a lease so I wanted as protected as possible for when I had to turn the vehicle in. I made my first oil change appointment when it was. With an appointment it took over 4 hours to get my van back. The second appointment was much faster at two hours for an oil change. I would have never paid for the services upfront had I known what a headache it would've become. Fast forward I decided I was done and I wanted out of my lease. I tried to trade my van in on a Ford F-150. We were way under milage and I had traded my 2020 Ford Ranger in on the van so we were well in the black on our loan. Johnson Brothers Ford of Temple Texas offered me nearly 3,000 dollars as a trade value on the van towards the F-150. Unfortunately they could not go through with the trade because Honda refuses to allow another dealership to purchase their lease vehicles. (I learned that it's quite popular practice). So the salesman helped me get into my Ford F-150 without the trade value and told me that I should run to Cleo Bay where I got the vehicle from and said they would most likely just cut me a check for that amount and buy back the van. Especially since it was such low mileage on the van. NOPE!!!!!! They actually appraised my van much lower than Ford did. That leads me to believe that they don't value their own vehicles as much as other dealerships do. I had to PAY, I said PAY to get out of the lease when I was definitely in the black by about 9,000 dollars. For would have given me 3,000 understandably. It was a trade vehicle and they always lowball you. I'm not new to the car buying business. In short, please save yourselves a lot of time, money , and hassle by going elsewhere. I really hope you head my warning. Thank you for reading my vent!!!! More

My last visit was for a recall and I was in and out within a few hours within a few hours More

I have leased 4 vehicles from Cleo Bay Honda. The service department and the sales department are great. Cleo Bay Honda is the only Honda dealership I will go to. The service department and the sales department are great. Cleo Bay Honda is the only Honda dealership I will go to. More

These dealer ship works with the customer on their first choice and if not possible they will insure to get a second choice of vehicle. choice and if not possible they will insure to get a second choice of vehicle. More

Great customer service received and appreciate everyone that assisted in getting my service completed on my vehicle. that assisted in getting my service completed on my vehicle. More

Ruth is the best seller in this dealer. She answer all of my concerns. She explain me everything and show me different options. She answer all of my concerns. She explain me everything and show me different options. More

Cleo Bay has always taken good care of me. Brian and Henry made this transaction smooth and easy. Brian and Henry made this transaction smooth and easy. More

Chase at Cleo Bay was great he kept me updated about my car every step of the way, it was even done before the time he originally gave me car every step of the way, it was even done before the time he originally gave me More