Cleo Bay Honda
Killeen, TX
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Jennifer was very informative, friendly and helpful. She always called me back and kept me in the loop on what was going on. She made me feel like an important person and a valued customer. She made m She always called me back and kept me in the loop on what was going on. She made me feel like an important person and a valued customer. She made my experience a pleasure and trustworthy. I look forward to her servicing me in the future. All customer service reps need to strive to be at least half the employee she is. Give that woman a raise! More
Service done in excellent timely manner. The service advisor very knowledgeable of all questions I had about my vehicle. Excellent price for the service provided. The service advisor very knowledgeable of all questions I had about my vehicle. Excellent price for the service provided. More
Everyone was awesome. Ms. Jennifer started out helping me and then Mr. Lance. Everyone I can in contact with were kind and helpful. Kept me up to date on the progress o Ms. Jennifer started out helping me and then Mr. Lance. Everyone I can in contact with were kind and helpful. Kept me up to date on the progress of car being fixed and the process. I am very grateful for the awesome customer service !!!! Thank you all again More
Got a recall notice and scheduled fix. Got to dealership and they inspected they said they didn’t have parts. Waited until B13 service minder was displayed probably another year. Called Got to dealership and they inspected they said they didn’t have parts. Waited until B13 service minder was displayed probably another year. Called up and scheduled B13 and recall. I asked if they had part. Response was the would order and it would be there. It wasn’t. Not that far away about 20 miles in a direction I very seldom go. More
First impression - cleanliness, order, professionalism, courteous , customer care,service above and beyond the call of duty. Perhaps the automated telephone service can be examined to Mike it simpler to re courteous , customer care,service above and beyond the call of duty. Perhaps the automated telephone service can be examined to Mike it simpler to reach the relevant contact. In summary very very good service More