Clement Pre-Owned (St. Charles)

BUYER BEWARE. MY review (that I was asked to give while still in their office which should have been my first red flag) was initially 5 stars. I wonder how many of MY review (that I was asked to give while still in their office which should have been my first red flag) was initially 5 stars. I wonder how many of these 5 star reviews would still be 5 stars a few months later. We purchased a car from Clement 9 months ago. Suddenly, the car started just dieing out of no where. We took it to 3 mechanics, and no one could figure out what was wrong with it. We were finally advised to take it to the dealership. After we took the car back to Clement, it suddenly became very hard to reach them. They initially called me from a random number that did not show up on caller ID and didn't leave any voicemail. Once I figured out it was them and tried to return the calls, I was constantly put on hold and given the run around. My husband eventually gave up on phone calls and went up there. When we did finally speak with someone, we were told it would be $170 just to run a diagnostic. I agreed because what else could I do. Then we were told it would be $1300 to fix it. Which we just do not have. When I first posted my review Clement responded that $170 is industry standard for a diagnostic. I have spoken with about 4 area mechanics to get quotes for running a diagnostic and was advised by all places that they charge around $87 or less, so no it is not industry standard. I also took the car to another mechanic and showed them the list of parts Clement tried to charge me $1300 for. First they said the price was outrageous. Secondly, they said there was absolutely no way the parts listed could have anything to do with our issue. If you want to pay $6000+ for a car that will amount to scrap in 8 months, this is the right place to go. If you need reliable transportation for longer then a couple months though you may want to look elsewhere. There are a ton of reviews like mine out there, but Clement buries them with the 5 star reviews they ask for in office. Please take the time to dig and find the truth. At first I thought maybe there was no way Clement could have seen this coming. I mean hey, I'm not a mechanic. After reading so many reviews, as well as speaking to a mechanic I am beginning to realize that I don't think Clement employees any mechanics either (regardless of what they tell you) More

Nate is AWESOME. He spent so much time with me trying to get me in the exact car I wanted. He was so knowledgeable and not at all pushy. I gave him my parameters and He spent so much time with me trying to get me in the exact car I wanted. He was so knowledgeable and not at all pushy. I gave him my parameters and he didn't stray from those even once. I was so impressed with Nate that 2 days after buying my Acura from him I gave a friend his contact info because she's looking for a car too. If you need a car, call or go see Nate. I guarantee you won't be sorry. More

Just got a new ride today and Ryan was very helpful, he cared about my input of what I wanted he went above and beyond my expectations. After maybe an hour and a half we got all my paper work done and ever cared about my input of what I wanted he went above and beyond my expectations. After maybe an hour and a half we got all my paper work done and everything else that was required to drive away same day happy. Ryan Momphard was very knowledgeable about not only the car I wanted but others on the lot and at various Clement locations in Saint Louis. Thanks again, my family appreciates the hard work and dedication from all the staff at clement in Saint Charles, Mo we will definitely recommend this location for great service. More

Didn't deal directly with Clement St. Charles. Picked up a car at this location to look at in Ofallon at the Clement Ford location Charles. Picked up a car at this location to look at in Ofallon at the Clement Ford location More

Got a 2020 Chevrolet Equinox from my salesman Nate Moore and had a great experience! Definitely go ask for Nate! and had a great experience! Definitely go ask for Nate! More

Sales person begged me for a 5 star review because it's the only way he gets commision.DONT believe the 5 star reviews! Horrible extended warranty coverage.Make sure the extended warranty is legitimate for the only way he gets commision.DONT believe the 5 star reviews! Horrible extended warranty coverage.Make sure the extended warranty is legitimate for your state and vehicle b4 purchasing! Customer service after purchase is poor. The detailor also did a poor job cleaning vehicle. Multiple complaints of bad transmissions after purchase. More

My sales man Nate Moore got me exactly what I wanted nothing less 2016 Chevy impala come down a see him ❤️👍🏽 nothing less 2016 Chevy impala come down a see him ❤️👍🏽 More

Great experience with Ryan momphard, bought a 2015 f150 from him. Excellent service real easy from him. Excellent service real easy More

I like how much Elijah was determined in getting me into my car everybody was so friendly thanks for everything my car everybody was so friendly thanks for everything More

This is my 3rd vehicle from this dealership! Everyone is super friendly and they make you feel like a friend and Eli was fantastic helped me figure out what I really wanted and didn’t try to pu Everyone is super friendly and they make you feel like a friend and Eli was fantastic helped me figure out what I really wanted and didn’t try to push me into anything. Found the perfect car and he had it ready for me to test drive the next day. Frank and the finance team found the best options and I got an amazing deal. The service department for maintenance is great as well! I will continue buying from them and love my cars ! More