Clement Pre-Owned (Florissant)

**UPDATE** Although Antoine was a nice kid and helpful, this aftersale of this turned out AWFUL! I chose Clement because a family member purchased from them as well as a good friend, However, I have since this aftersale of this turned out AWFUL! I chose Clement because a family member purchased from them as well as a good friend, However, I have since learned they used Clement in St. Charles. Wish I would have known that sooner. I had seen the vehicle I wanted over the weekend. Contacted them via Chat on Monday 3/24 to negotiate the price as I already had preapproval. Price negotiated and went to the bank to have a bank draft ready for them. Sale went smooth, they told me they would have the vehicle cleaned up and gassed up when I got there. After all paper work was signed, I got the keys and was driving away...the fill up...half a tank, the clean up, still had grase and dirt on both visors and room headliner in front as well as the Park Assist would not go on and the message said it needed service. Came back an hour later and saw my sales guy and he said no problem send him a text and he will get it taken care. This made me happy and I left. The next day on my way to work, the main screen would cut off and go black and then back on. This scared me as I just purchased a $30,000.00 vehicle and now it has Electrical problems! I sent a chat via the chat support on their website on 3/27 and asked how I used the 5 day guarantee. the chat asked my information and I gave it all and they said someone would get back to me. No one did. I text my sales person who responded he was having teeth pulled and would not be in. He even sent a pic of him in the dental chair. SO I went to the facility yet again. Said I wanted to use the 5 day return, and I researched vehicles with them that kept with the same purchase price. A General Manager name Jeff wheeler came out. Again I explained the electrical problem the park assist problem and the cleanliness and the fact that now that the "NEW CAR SMELL" they put in the vehicles wore off, my vehicle smelled like pot. I explained I wanted to use the 5 day return policy while I was still in the time frame and mileage. He said that their other facility dealt with Jeeps and it could be fixed with Mopar parts and it all fell under my warranty and everything would be taken care of. He would get with my sales person, Antoine to set this up. I explained that I wanted to stay within my trade in time and warranty time and he said it would be no problem. SO he sent antoine a text to set me up with service and told me I would hear from him the Next day. The next day I text Antoine because I had not heard anything. Said he would follow up and later in the day he finally responded that the service department was closed. I told him If I did not hear anything by Monday I was contacting the Attorney General. Nothing came of it. The pushed and pushed back dates to not have to keep the Promise they advertise of love or return it. I did not want a refund, I wanted a vehicle worthy of the $30,000.00 I had to spend. I followed all the fine print and even emailed guest services like the warranty says you have to do and guess what, no response. I have saved every text and printed off the email to now contact the attorney general. I am also filing with the BBB as well as spreading to every site that I can to avoid Clement in Florissant at all costs. It is a scam and it is a shame that this location has to give the other good locations a bad name. More

Cares about his customers and makes people smile. Definitely check him out if you need a nicer, newer car Definitely check him out if you need a nicer, newer car More

I just got a car from here three days ago. I make great money always have and never had a problem with getting whatever I want especially a car! Today they tried taking the vehicle back saying I make great money always have and never had a problem with getting whatever I want especially a car! Today they tried taking the vehicle back saying something about the bank and that they messed up on their end which has nothing to do with me! They threatened me saying I stole the vehicle which I have receipts showing I paid and called me a criminal! When I got home they called threatening me and once again called me a criminal! I gave a down payment and full covered insurance before pulling off! My attorney will now be handling this matter. You all be careful going here! More