Clement Hyundai - Service Center

PLEASE DO NOT PURCHASE FROM CLEMENT HYUNDAI. Wentzville location. ‼️ Please take my experience into consideration before giving this business thousands of dollars. We purchased a used 2012 F Wentzville location. ‼️ Please take my experience into consideration before giving this business thousands of dollars. We purchased a used 2012 Ford Focus from Clement on October 24th. The most attractive part of the vehicle was the low mileage. This vehicle is our second vehicle to be able to transport our family to and from school and myself to work as my fiancé leaves very early in the morning for work. A week after I bought the vehicle I realized it wasn’t shifting properly and the check engine light came on. We went and got the code read, and it was a shifting malfunction. I tried to contact the dealership and when I got in contact with them for servicing they told me they were booked out until the end of November and couldn’t help. We were not told about the “5 days OR 500 miles” warranty at all, so we didn’t know we even had the option to return the vehicle at that point. I also tried to communicate with the supervisors of the dealership multiple times, and never heard back after leaving countless messages. Finally, after a couple days of calling with zero communication back my fiancé took the vehicle up to the dealership where they allowed him to drop it off. This was on November 7th. It took them two weeks to complete what little service they did. They essentially did maintenance services when the problem is the transmission which is covered under the power train warranty. On the receipt for the services they gave us it stated that my vehicle was ready on November 23rd which is completely dishonest. They called us on the 23rd to let us know our car wouldn’t be ready until the end of the weekend after thanksgiving. I picked my car up Monday, November 28th and as I’m driving home my car starts shifting improperly and the check engine light switches on. At this point I’m beyond frustrated with the lack of communication, the dishonesty, and lack of integrity. I called yesterday to see what my options were for returning the vehicle, I expressed to them that my family relies on two vehicles to transport my children to school and myself to work, and without the second vehicle I’m incapable of doing both of those things. The conversation started with “we typically have loaner cars and we will see if one is available, please bring the car in for servicing and we will bump you ahead of everyone.” To “we have zero cars, and we won’t be able to service until the end of the week.” I made the decision to bring my car in today and I went to the front desk to discuss my problems with the sales manager Josh. I was so disappointed and taken-a-back by some of the things he said to me after expressing to him my vulnerable situation. As a working class family it’s not unusual that our vehicles are our lifelines to be able to provide for our families. He treated my fiancé and I as if we were incapable people looking for a handout. All we wanted was a solution to a problem that wasn’t our fault. All we wanted was to be able to transport our family reliably and safely. All we wanted was for them to accommodate our family since their dishonesty, lack of transparency, lack of communication, poor management, and disappointing ownership is causing such a hardship on our family during the holiday season. They offered to cover the cost of the transmission since they are assuming it will be more than what the power train warranty will cover, however I asked for an estimate and they couldn’t provide one. I sincerely doubt a transmission and the labor will cost over $5,000. They also stated that they couldn’t provide us a vehicle in the meantime because they were offering to pay the remaining balance that the warranty wouldn’t cover. Without my transportation to and from work I could very well lose my job, and I have very limited family to help. I will never trust this dealership again, and this is our second vehicle we have bought. I will certainly be reporting them to every single place I can until something is done about these experiences, what’s even more disappointing is I seem to be one of many that they have wronged and failed to take accountability for. Please consider this if you plan to purchase a vehicle from this dealership. This was my original post about Clement Hyundai on their Facebook page. It is now January and I received my vehicle back around the 4th with the transmission fixed and I noticed that my vehicle was making very loud noises whenever I was turning, and humming while I was driving. Given my recent experience from the dealership I decided to take my vehicle in elsewhere to be inspected, upon inspection the mechanics said that the wheel bearings were so bad that the car is deemed unsafe to drive. I would really like to know how long they’ve been in that condition, seeing how I just bought the car in October and have driven less than 1k miles on it. Certainly if the wheel bearings are in this bad of shape they would’ve seen it upon their safety and emissions inspection right? Which was done after we purchased the vehicle. I will never be coming back to this place. More