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Clement Hyundai - Service Center

Wentzville, MO

4.3
1,004 Reviews

1,004 Reviews of Clement Hyundai - Service Center

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September 08, 2023

He wasn’t very friendly and I had to wait 10 minutes before he even greeted me while sitting in the bay. More

by srtyler.st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron Green
Sep 08, 2023 -

Clement Hyundai responded

Hello Tyler, thank you for your feedback. We are sorry to hear that your experience was not the most positive. We always strive to provide the best customer service and we are sad to see that we have not met that here. Feel free to reach out to us and give us a chance to earn your confidence in us again. Sincerely, Your Friends at Clement Hyundai

September 08, 2023

They always accommodate me even trying to keep up with my oil changes and getting me back on the road More

by aries14367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Roybal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Ormsbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Green
Sep 08, 2023 -

Clement Hyundai responded

Hello Aries, thank you for taking the time to leave us a review! We are always happy to help and greatly appreciate you! Sincerely, Your Friends at Clement Hyundai

September 08, 2023

Service Department was straight forward with what they could do about the problem and willing to keep trying if the problem persisted. More

by smonschein0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Bone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Arnold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Squires
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Roybal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Ormsbee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Green
Sep 08, 2023 -

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review and for those kind words. We greatly appreciate you and hope to serve you again! Sincerely, Your Friends at Clement Hyundai

September 07, 2023

I appreciated the fact that the dealership was able to fit me in without an appointment and was able to replace the tires on my car within a day. However, when I was picking up my car the attitude I recei More

by c.ashlock1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Roybal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Clement Hyundai responded

Frances, Thank you for the feedback I will speak with the team about your experience. I did want to make sure we cleared some things up with your complaint. We do record every call that comes into the dealership and while we understand your frustration with buying an all wheel drive car that was your choice not ours and if you did not understand that during your purchase we are sorry. We only want to make sure you are safe when your on the road and if you didn't replace them all the 1500 tire purchase could have turned into a 8000 transmission purchase or a 2500 differential purchase so please understand we do not want to be the bad guy but we have to let you know what your potentially doing by declining the 4 tires. Tires are a wearable item and not covered buy warranty. We also went out of our way to shuttle you home and that is outside of our shuttle area but still did it to go above and beyond for our customers. If you have any further questions please contact me chris.bone@clementhyundai.com

September 07, 2023

I was happy with the service received. no more to say, thank you for the service. More

by countryboy61410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Clement Hyundai responded

Hello, thank you for leaving us a five star review. Let us know if there is anything we can help with in the future. Take care! Sincerely, Your Friends at Clement Hyundai

September 03, 2023

Quick, easy, and done right. They were open and honest about the work done and what needed to be addressed in the future too. They finished with vehicle earlier than expected too More

by justin.cerrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Sep 05, 2023 -

Clement Hyundai responded

Hello Justin, thank you for taking the time to leave us a review and for those kind words about our team here at Clement! We greatly appreciate you! Sincerely, Your Friends at Clement Hyundai

September 01, 2023

I was constantly talked to as if i had no clue about anything…I was never asked to take a ride or had an opportunity to talk with the person who work on my vehicle. When my vehicle was returned (with mu More

by psm8295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Roybal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I only dealt with Alyssa
Sep 05, 2023 -

Clement Hyundai responded

Hello, Thank you for the feedback and I would like to further talk to you about this please contact me at chris.bone@clementhyundai.com Thank you, Chris Bone

Sep 05, 2023 -

psm8295 responded

i’m responding to your request to have a conversation with you about my experience

Sep 05, 2023 -

Clement Hyundai responded

Paulette, I wanted to try and clear things up here. I wanted to make sure we are on the same page. You had an appointment for Tuesday that you over slept for and we worked you in on Wednesday without an appointment and without question to make sure we took care of you. I spoke with your sales person and he said you have a few concerns about a door not opening we checked and it opens and closed without issues, the car has 8473 miles on it and you have a 1k grace period from Hyundai so the oil was due to be changed at 7500 and you are with in the range to get the oil covered under the maintenance plan. I'm sorry we do not have a car wash at this location but if you ever have an issue we will be glad to give it a wash in the porter bay its not just a normal service we do on every car its per request. I hope this clears things up for you as the trim piece you had an issue with is on order from Hyundai and once it comes in we will get you taken care of, its not a part we stock so it has to come direct from the manufacture. Thank you, Chris Bone

August 24, 2023

Very nice and clean place. Great about information. Very nice Employees asking if you need anything or help. More

by maryrucker56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service , Byron Green
Aug 24, 2023 -

Clement Hyundai responded

Hello Mary, thank you for taking the time to leave us a review and for those kind words. We greatly appreciate you and hope to serve you again! Sincerely, Your Friends at Clement Hyundai

August 23, 2023

Took our new Hyundai for scheduled maintenance. Service was excellent and fast! Didn’t feel pressured or patronized with any of the discussion. So happy we went to Clement! More

by zeus5114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ormsbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review and for those kind words. We greatly appreciate you and hope to serve you again! Sincerely, Your Friend at Clement Hyundai

August 21, 2023

Great service! I was kept informed while my truck was being serviced and it was completed in a timely manner. More

by clmaaec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Bylander
Aug 22, 2023 -

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review and for those kind words. We greatly appreciate you and hope to serve you again! Sincerely, Your Friends at Clement Hyundai

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