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Clement Hyundai - Service Center

Wentzville, MO

4.3
1,003 Reviews

1,003 Reviews of Clement Hyundai - Service Center

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May 15, 2024

The new location is clean and the waiting area had nice accommodations. The Outlook invite to the new location gave the wrong location but the rep I worked with was invested in getting this corrected and I More

by chelsearogers818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Rodriguez
May 15, 2024 -

Clement Hyundai responded

Hello Chelsea, thank you for taking the time to leave us a review. We always strive to provide the best customer service and are happy to hear that goal was met. We greatly appreciate the opportunity to earn your business! Sincerely, Your Friends at Clement Hyundai

May 13, 2024

Worst dealership I have ever dealt with. Sold me a vehicle with check engine light on. It came on while driving home. They won't take accountability for it. Won't pay for repairs even t More

by timh240b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Ormsbee
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Clement Hyundai responded

Please reach out to me directly so we can try to figure out what can be done. Thank you Chris Bone Chris.Bone@clementhyundai.com

May 13, 2024 -

timh240b responded

No, you have my number. You reach out to me. That's the customer service thing you guys fail at. I have reached out to your dealership dozens of times and IF someone calls me back it is just to deny everything and take no responsibility. Your sales team rushed us into buying this car that wasn't even ready to be sold yet and on the drive home it became very apparent it wasn't ready to be sold. Then magicly it needs a new catalytic converter and that turned off the check engine light that had been on since we bought it. Even though you all said it was a sensor that you still haven't even replaced.

May 14, 2024 -

Clement Hyundai responded

when you leave a random review with no name or number it makes it hard to figure out who you are and how to get ahold of you. I figured it out and left you a message. I'm looking forward to hearing from you so I can help you out.

May 14, 2024 -

timh240b responded

A random review huh? Is it random to have clement screw people over every step of the way? No, that's not random, that's planned. I knew you had that capacity to look it up and expect that kind of customer service from a dealership. You didn't care about my concerns before I posted it for the public to see and all the sudden now you are going to make it right? I am looking forward to see your resolution to this absolute dumpster fire that has been my experience at clement.

May 14, 2024 -

Clement Hyundai responded

Tim, this is the first time we have spoken. I was unaware of your issues until you left the review. I cant fix the sales experience but I can fix the service experience so if you would like to get a resolution please let me know. I show you purchased a car on 8/29/23 and here you are 9 months later making it seem like you just bought the car and it has issues. I show that you had brough the car back and we scanned the codes and that you have no showed to 3 of the service appointments to fix the sensor issue that you had. We had to send the part back because its been over 90 days and you never showed up. We made every attempt to try and make it right for you but you didn't bring the car back when you said you would so I cant fix something that is not here to be fixed.

May 14, 2024 -

timh240b responded

First off, don't assume I am my husband but thank you! If this is the first you are hearing about it I'm sorry for you and very surprised. The entire dealership was aware of the problem when it happened. I wish i was just trying to make it seem like the problem just happened. But no, as you said this has been going on for 9 months. And yes I did miss those appointments because they were not convient for me, the customer, which I told them when it happened. If we had been sold a car that worked we would not have those issues. Also Kevin told me he is not reordering the sensor you all sent back. So what now? How are you going to fix that? And how is that not a F you? We owe you a part but because it doesn't work for you we no longer owe it to you? Is that how it works? Did you try everything to make it right? Because NO ONE EVER CALLED US TO MAKE IT RIGHT WE HAD TO CALL YOU! EVERY TIME! I am still waiting for that communication from you because I'm not calling again I should not have to.

May 14, 2024 -

Clement Hyundai responded

again you posted under timh240b and refused to give me your name or number. I will call you again today to try and resolve the issue. Thank you for responding here I look forward to talking to you and trying to see what can be done for you.

May 14, 2024 -

timh240b responded

My name is Jenny, the owner of the vehicle. I look forward to hearing from you too.

May 10, 2024

Brought in for routine oil change and fixing the tire. Appointment was at 11am. Was told it would be ready in a couple hours. Had to call again at 5:30 and was told it was just started on. It was frustrat More

by chertel183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Roybal
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Clement Hyundai responded

please reach out to me directly at chris.bone@clementhyundai.com so we can figure out a better solution for you.

May 03, 2024

Alyssa was simply awesome. She went above and beyond to help me get a new tire and keep me updated throughout the process. She’s the best! More

by sarah.manfucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Roybal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Clement Hyundai responded

Hello Sarah, thank you for taking the time to leave us a review and for highlighting one of our team members. We are happy to help and greatly appreciate you! Sincerely Your Friends at Clement Hyundai

May 02, 2024

Competitive pricing. The team here has really gone the extra mile for the customer. When I had questions on the service done, they were able to show me exactly what was w More

by DPAULAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Roybal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Green
May 02, 2024 -

Clement Hyundai responded

Hello, thank you for taking the time to leave us a review and for those kind words about our team here at Clement! We greatly appreciate you! Sincerely, Your Friends at Clement Hyundai

May 01, 2024

I don’t want to write fifteen words I already gave 5 stars thank you More

by mark8460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Roybal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Clement Hyundai responded

Hello Mark, thank you for taking the time to leave us a review. Your feedback matters and we greatly the opportunity to be able to serve you. Please reach out to us if you have any concerns. Sincerely, Your Friends at Clement Hyundai

April 30, 2024

Everyone don’t take his responsibility and job Service is poor and they don’t trust for who buy for car More

by jigar198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evangeline Sutton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Bone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff, Jeff Jackman
May 01, 2024 -

Clement Hyundai responded

please reach out to me directly so we can discuss the issues you had in the store. Chris.bone@clementhyundai.com

April 29, 2024

Always kind and friendly people that work at the Wentzville dealership. This is my second car and I’m excited. More

by Scottdlinsley
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Roybal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jackman
Apr 29, 2024 -

Clement Hyundai responded

Hello Scott, thank you for those kind words about our team here. We are happy to serve you and greatly appreciate the opportunity to earn your business! Sincerely, Your Friends at Clement Hyundai

April 24, 2024

I took a previous customer satisfaction survey. Alyssa Roybal didn't like my responses and went out of her way to inform me that my opinion was wrong. It was pretty much the most unprofessional act More

by JB
Service Time
Recommend Dealer
No
Employees Worked With
Alyssa Roybal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Clement Hyundai responded

Hello please reach me directly so we can try to figure out a resolution. Chris.Bone@clementhyundai.com

April 24, 2024

Very personal. Very clean & helpful. Even walked me to my car. Would definitely recommend to friends! More

by rdwatts76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Clement Hyundai responded

Hello, thank you for leaving us a review and for recommending us! We greatly appreciate you and the opportunity to serve you. Sincerely, Your Friends at Clement Hyundai

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