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Clement Ford - Service Center

O'Fallon, MO

3.4
349 Reviews

349 Reviews of Clement Ford - Service Center

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August 02, 2020

Jim the Service manager was awesome. I needed tires right away. He worked me in the next day. The price was very fair. I would recommend them to others. Thank you! More

by Toni022
Recommend Dealer
Yes
Employees Worked With
Jim
July 30, 2020

Great Customer Service They came to my home, picked up my car, took it back to the dealership for service and returned it back to my home. Super easy, friendly and convenien More

by cr1colbu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
July 25, 2020

Dead battery Called Marshall Ford from a parking lot with a dead battery. He was very helpful in diagnosis and then after having vehicle jumped we drove to Marsha More

by dtanderson4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
July 24, 2020

Excellent Service! Harlan walked over almost instantly as I drove in. He was courteous and so polite, as always. He got my car right in for its oil change. It was qui More

by Denise Pallardy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan in service
July 15, 2020

Fast repair Even though I don't like to come to a dealer as often, Marshall Ford did a nice job with my repair for a car door latch that would no longer latch. It More

by pedssportspod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
July 08, 2020

Again, Im so happy i went to Marshall Ford. Kindness abounds! I was so happy with Joe, who walked me to my car and demonstrated how to use the back up camera i had only come in for an oil change.but h More

by Maureen Gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph...and the cashier, name idk.all were wonderful
June 29, 2020

They are so organized and fast. This was my 2nd great experience with Marshall Ford. Went in for Oil Change and Emissions. Customer service is great. More

by lucy
Recommend Dealer
Yes
Employees Worked With
Justin McDermot
June 29, 2020

The service department is great. They make sure to keep you up to date on how your vehicle is without having to upsell items you do not need. More

by amburnham1955
Recommend Dealer
Yes
Employees Worked With
Jim
June 25, 2020

Beyond Perfect I went in to get my car inspected, but the battery on the emissions tester (or whatever) was low, or something. Anyway, they apologized -- profusely - More

by sarahnewman77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rats, I forget. Sorry.
June 25, 2020

Always get great service from the service writers to the cashier. I use Marshall Ford exclusively for my automotive needs both sales and service. Always friendly More

by Dpstand
Recommend Dealer
Yes
Employees Worked With
Jim
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