Clement Ford - Service Center

Fast and no issues One thing I would suggest is when it is raining pull the can into the drop off room. This is the second time I have goten wet walking to my car. One thing I would suggest is when it is raining pull the can into the drop off room. This is the second time I have goten wet walking to my car. More

Same old GOOD Thing! Normal, routine maintenance completed on my 2011 Ford Escape and never have a problem with the vehicle. I really needed the top-notch technicians this Normal, routine maintenance completed on my 2011 Ford Escape and never have a problem with the vehicle. I really needed the top-notch technicians this time because there were major issues on the front end that we didn't even know was an issue. They explained the problem with easy to understand the explanation, and we were told because this occurred on a Friday, there may be a delay in getting the part before Monday. However, not only was the car completed on Monday, but they provided us with a rental in its' absence. The work seems to be what was needed and we came home very satisfied. Our compliments, again, to the Marshall Ford Mechanics and staff. More

Excellent Service department. I have never purchased a Vehicle from Marshall Ford but I've been taking my Vehicle there for twelve years for Service needs and have built a very goo I have never purchased a Vehicle from Marshall Ford but I've been taking my Vehicle there for twelve years for Service needs and have built a very good relationship with Tom in the service department Tom has made the effort do get to know me and my needs and what type of person I am. Tom recognizes the customers needs and seriousness of the issue if needed and address it. Tom is very personable and knowledgeable in all aspects of his field. I as a customer can always count on Tom and what he says I do not doubt or question what Tom tells me when it comes to my vehicle I respect the man. More

Length of time was short. Greeting was nice. Length of time was also great. First oil change and tire rotation so the price was great “free” very nice gesture thank you. Greeting was nice. Length of time was also great. First oil change and tire rotation so the price was great “free” very nice gesture thank you. More

Very Pleased with the Service I needed the first complimentary service on my used, 2011 Ford Escape as oil needed changing and I needed an "authorized" check of the transmission fl I needed the first complimentary service on my used, 2011 Ford Escape as oil needed changing and I needed an "authorized" check of the transmission fluid so that it was safe to tow behind my motorhome. This was handled properly because I brought it in at full running temperature and the service writer made sure a technician did this service item before the engine and transmission cooled down. I wasn't promised how long the job would take but I estimated to my wife it would take a little over an hour, and I was absolutely right, one hour and fifteen minutes. More

Oil change, tire rotation, etc. Service for my 2017 leased Ford Escape was prompt, friendly, and professional. Would be glad to recommend your dealership to anyone interested in grea Service for my 2017 leased Ford Escape was prompt, friendly, and professional. Would be glad to recommend your dealership to anyone interested in great service.. More

"AWESOME" My overall experience was "AWESOME" My appointment was 9a.m. was in an out @ 9:40. Asked about tires and received 2 quotes that were great. Service My overall experience was "AWESOME" My appointment was 9a.m. was in an out @ 9:40. Asked about tires and received 2 quotes that were great. Service department have always been "GREAT" now, they are even better. Keep up "AWESOME" customer service. More

Excellent service department. Best in area The service department has always been great to work with especially Tom Lenz. He always go the extra mile for my 5 car Ford family! The service department has always been great to work with especially Tom Lenz. He always go the extra mile for my 5 car Ford family! More

Works Package service We called to see about getting an appointment for the Works Package within the next couple of weeks. We were surprised to learn we could come in that We called to see about getting an appointment for the Works Package within the next couple of weeks. We were surprised to learn we could come in that day, so we did! Friendly technician (as usual!), quick service. Always a pleasure to do business with Marshall Ford!! More

Good, quick service. Brian Bohannon was an excellent service advisor and is handling his new role overseeing the service department in an outstanding manner. Harlan and J Brian Bohannon was an excellent service advisor and is handling his new role overseeing the service department in an outstanding manner. Harlan and Jim both dealt with me with my last appointment, and things couldn't have been better. Nice work - thanks! More