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Clement Ford
O'Fallon, MO
715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 715 reviews
July 01, 2022
Brandon has made our experience effortless, he is not only outgoing to achieve our business but I can tell genuinely care about his customers. With constant texting and providing videos, my experience ha only outgoing to achieve our business but I can tell genuinely care about his customers. With constant texting and providing videos, my experience has been seamless. We purchased a NEW Ford Bronco, he took the initiative doing all of the leg work to accomplish this in a short period of time. Mike in finance was also very accommodating. Brandon is the definition of what a salesman should be and I hope he is recognized for his excellence. More
by crystallh85
Employees Worked With
Mike-Finance , Brandon Ser Voss
June 30, 2022
Recently purchased a used vehicle from Clement Ford. Prior to that my family and extended family have purchased at least 6 cars from what used to be Marshall Ford over the years. I’m saddened to see Mar Prior to that my family and extended family have purchased at least 6 cars from what used to be Marshall Ford over the years. I’m saddened to see Marshall Ford go. This latest purchase from Clement was for my teenage son. His A/C stopped working 2 weeks after we bought the car. Also, his sync software was not up to date so his Bluetooth connection wasn’t working so we asked them to check that out as well. They fixed the A/C issue which was related to some kind of bad hose. They also ran a software update to get him the latest update. We went to pick the car up and they told us we owed $550+. We were in shock :( 1) with it being such a recent purchase, we had assumed the issues would be covered by Clement. At a Lou Fusz dealership I’ve used in the past I had a similar issue with a past car and they covered it no questions asked 2) they did not make us aware of the bill amount until we came to get the car. I’ve never experienced anything like that 3) we spoke to someone in sales about the situation and they said we were out of luck and they frankly didn’t seem to care about our frustration nor do I think they fully understood the course of events or the facts 4) it makes me question what kind of inspection is done on used cars prior to selling to their customers if we had a car with a bad A/C component and outdated software I put a certain amount of trust in dealerships when I go to them for a car. I no longer have that trust with Clement. My son needed his car back for work so we had no choice but to pay the full amount and leave. More
by TheDude
Employees Worked With
Young guy in sales, Jason Gross
June 28, 2022
Jamel did everything he could with very little I could give. Even made sure my car had everything it needed before it left the lot. From new tires to detailed he exceeded all my needs. give. Even made sure my car had everything it needed before it left the lot. From new tires to detailed he exceeded all my needs. More
by Haley
Employees Worked With
Jamel Heard
June 18, 2022
The overall experience was just phenomenal! Jamel was super helpful and just made my experience all around 10/10. Not only was he friendly but also took into consideration of my needs and wants Jamel was super helpful and just made my experience all around 10/10. Not only was he friendly but also took into consideration of my needs and wants and even kept me updated throughout the process. More
by Dai
Employees Worked With
Jamel Heard
June 17, 2022
Jamel was very helpful through the whole process, answering all my questions and eliminating any concerns I had. He honestly made the whole thing fun! I started off stressed but left completely satis answering all my questions and eliminating any concerns I had. He honestly made the whole thing fun! I started off stressed but left completely satisfied and happy with my purchase. I always recommend him when people are looking for a good deal 😁 More
by Miranda
Employees Worked With
Jamel Heard
June 17, 2022
Jamel is the best salesman I’ve worked with! He was extremely nice, helpful, and knowledgeable. He make sure the process was smooth and even followed up after the sale was completed. I highly re He was extremely nice, helpful, and knowledgeable. He make sure the process was smooth and even followed up after the sale was completed. I highly recommend anyone working with him. More
by Shaye
Employees Worked With
Jamel Heard
