Clement Ford

Could not have been an easier purchase Back in February of this year, I decided it was time to upgrade the Focus I owned (I owned a 2012 Focus SE at the time). I had looked around several Back in February of this year, I decided it was time to upgrade the Focus I owned (I owned a 2012 Focus SE at the time). I had looked around several dealerships and some of them just put the pressure on to make the sale then and there. When I walked into Marshall Ford - I was greeted by one of the representatives; I let them know I had a friend that bought a vehicle from them a few years back and Mike Kane was the salesman. I was directed to his office, where I spent some time with him in regards to my needs - not one time during the course of the conversation did he insist that I purchase a vehicle that day. He paid attention to what I was looking for in vehicle specifics and had a few suggestions. We road-tested one of the 2015 Focus SE he had in the lot...again, no pressure to buy anything while on the road. I then found one that was perfect and I then decided to take care of business. Nice and easy...they don't even charge a paperwork fee to handle the purchasing process. Mike made this easy. There's no other way to put it. Even the financial paperwork was a snap and explained to me without any issues (my career is a closer so I am familiar with all of the paperwork involved). I have since already brought it in for service...I was in and out quickly and without any issues. Thanks for making this purchase one of the best. This could not have been any better. More

New car purchase Wow! What a refreshing experience. No high pressure sales or finance people. Most pleasant car buying experience ever! Highly recommend this dealershi Wow! What a refreshing experience. No high pressure sales or finance people. Most pleasant car buying experience ever! Highly recommend this dealership, and the new Fusion is a really nice car. More

Owner Inappropriate I brought in my car in for service, had a recall that needed to be taken care of. We've never been to this dealership before but it's close to home. I I brought in my car in for service, had a recall that needed to be taken care of. We've never been to this dealership before but it's close to home. I'm willing to drive 2 hours to buy my car but not for simple service. When my husband pulled the car into the service bay the owner actually came in to confront him about "cutting him off " in traffic. I found it extremely inappropriate. We definitely won't be back here, which is unfortunate because the service team here is wonderful. More

Although I knew the salesman I was looking for, when I pulled up I had 5 salesman approach me and one opened the door for myself, grandmother and children. That salesperson also pointed me in the directi pulled up I had 5 salesman approach me and one opened the door for myself, grandmother and children. That salesperson also pointed me in the direction of Matt Trudell, the salesperson I had been communicating with via email for my perfect FORD. Matt, took the time to find my perfect FORD so I would not have to wait for an ordered version. The dealership picked up the car with no extra charge. Proceeded to detail the vehicle and fuel it up (FULL TANK). Matt, also provided a complete individual training session on the FORD's Sync system which eliminated alot of reading of the manual. He has answered all my questions after the purchase via email in a timely fashion. More

Bought 2 cars from dealer. Each time the sales people where arrogant and bossy. They made me feel like I was stupid and bothering them. Found some of the same in the service area. I think they need to where arrogant and bossy. They made me feel like I was stupid and bothering them. Found some of the same in the service area. I think they need to give thier sales staff some customer service training. I don't expect to be treated like a king but certianly not like a pauper. Oh well, many other dealerships out there! More