
Clement Ford
O'Fallon, MO
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Car repair (defective AC switch) The repair took several hours to replace a switch under all the instrument panel assembly. I can remember when the battery on some cars was hard to g The repair took several hours to replace a switch under all the instrument panel assembly. I can remember when the battery on some cars was hard to get to (under the driver's seat), and this was an expensive location too, but that is Ford's design snafu. However, Marshall Ford provided a free vehicle (via Enterprise) for me to use for errands I needed to do, so that was a great idea. More
Purchase of new car Our experience at Marshall Ford was exceptional as usual. Thanks to Lynn & Brad for their friendly professionalism & for helping us complete the deal Our experience at Marshall Ford was exceptional as usual. Thanks to Lynn & Brad for their friendly professionalism & for helping us complete the deal. Always an enjoyable experience! More
As always, great. I was there for just an inspection but the people are very professional and keep you informed of what’s going on. I always recommend Marshall Ford. I was there for just an inspection but the people are very professional and keep you informed of what’s going on. I always recommend Marshall Ford. More
Oil and Fliter changed and wiper blades replaced I get very good service from everyone at Marshall Ford. The service rep and the mechanic that works on my truck is very well trained. I get very good service from everyone at Marshall Ford. The service rep and the mechanic that works on my truck is very well trained. More
Service visit Easy to make appointment, accommodated me even though I was early. Finished the work quickly and accurately. I’ve recommended Marshall Ford to all my Easy to make appointment, accommodated me even though I was early. Finished the work quickly and accurately. I’ve recommended Marshall Ford to all my friends and family. More
Passenger car Wife wanted a passenger car as we are expecting first grandchild. Lynn Downey and her team are outstanding. Always very knowledgable and just great Wife wanted a passenger car as we are expecting first grandchild. Lynn Downey and her team are outstanding. Always very knowledgable and just great to work with. A very pleasant and easy experience on the purchase of our new Taurus Limited. We are Marshall Ford forever. More
Very timely. Usually have no trouble getting service appointment. Service tech's are friendly and helpful. Service work is prompt, and service tech,will discuss w Usually have no trouble getting service appointment. Service tech's are friendly and helpful. Service work is prompt, and service tech,will discuss with you should the be other work that needs to be done. More
Service Good timely service. Service agent was friendly and took less than an hour for the works. I love my truck. the 250 Diesel is much better than my F150 Good timely service. Service agent was friendly and took less than an hour for the works. I love my truck. the 250 Diesel is much better than my F150 V6 gas I had for towing my RV. Thanks More
EXCELLENT I always have an EXCELLENT experience when I visit Marshall Ford. Thanks for being a 'GREAT" dealership. Keep up the good work. Always a pleasure ente I always have an EXCELLENT experience when I visit Marshall Ford. Thanks for being a 'GREAT" dealership. Keep up the good work. Always a pleasure enteracting with everyone. More
very professonal we have been with Marshall Ford for over 15 years buying multiple cars and SUVs. Mary and Lynn are very professional and i like not having to go back we have been with Marshall Ford for over 15 years buying multiple cars and SUVs. Mary and Lynn are very professional and i like not having to go back and forth on pricing. Tom and Jimmy are the best in the service dept on understanding the vehicles we own and what needs to be done. More