
Clement Ford
O'Fallon, MO
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Getting a car ready for our granddaughter. When we decided to let our grand daughter have our 2008 Escape for her first car I knew we'd have to have it looked at from front to back. Since Marsh When we decided to let our grand daughter have our 2008 Escape for her first car I knew we'd have to have it looked at from front to back. Since Marshall was closest to us I went to their shop and spoke to the service manager, who recommended we put our thoughts and requests in writing when we brought the car in. I later spoke to Justin as our appointment date got closer and he recommended a "Used Car Check". So we did that and added a few extra points of review the morning we brought the car in. I was impressed with the courtesy and politeness of your service staff, service writers and mechanics both (I spoke to the mechanic who did the checks when I picked up the car) because I never got the impression that I was bothering them, keeping them from work, or just being a pain in the xxx, which was not the impression I'd received from other Ford dealers in the St. Louis metropolitan area. More
Great Service I have all of my vehicles serviced by Marshall Ford. The price is better than most shops, and it's always done correctly. I always schedule via the w I have all of my vehicles serviced by Marshall Ford. The price is better than most shops, and it's always done correctly. I always schedule via the website, and I always get a quick response and a reminder. More
Service. Service was good, but had to wait over a week for an appointment. Took an hour and a half for an oil change, tire rotation and balance. Service was good, but had to wait over a week for an appointment. Took an hour and a half for an oil change, tire rotation and balance. More
Excellent, as always Great service for oil change, tire rotation, etc. Always quick, friendly, upgraded waiting room and service drop off areas are pleasant. As always, Ma Great service for oil change, tire rotation, etc. Always quick, friendly, upgraded waiting room and service drop off areas are pleasant. As always, Marshall Ford does excellent work. More
Just great service Always a smiling and friendly face to greet you. Timely service. I make an appointment for my service and it is done in an expected amount of time. Always a smiling and friendly face to greet you. Timely service. I make an appointment for my service and it is done in an expected amount of time. Clean and updated waiting room . More
Service Department Great service for oil change, tire rotation, etc. Took me on time and was out less than 30 minutes later. Second visit and so far service is consiste Great service for oil change, tire rotation, etc. Took me on time and was out less than 30 minutes later. Second visit and so far service is consistently good. More
Extremely Satisfied Chris and the entire staff made me feel welcome and made the time spent waiting for paperwork to go through as easy as possible as I waited with my 4 Chris and the entire staff made me feel welcome and made the time spent waiting for paperwork to go through as easy as possible as I waited with my 4 year old grandson. More
profecinal and pleasant experience. From the salesman Darnell to the financing manager to the service department (Jim) for the original reason I visited in getting service done on my wi From the salesman Darnell to the financing manager to the service department (Jim) for the original reason I visited in getting service done on my wife's vehicle serviced your establishment was great. More
Best dealership to buy a car. My husband and I have found Marshall Ford to be the best place we know to buy a car. The people are wonderful, they do a fabulous job and the service My husband and I have found Marshall Ford to be the best place we know to buy a car. The people are wonderful, they do a fabulous job and the service department can't be beat. They make it a pleasure to buy a car. More
How to buy a car Go to a local family owned dealer. Get with a great salesman, John and he gets you a great deal and does it quickly. The best buying experience I have Go to a local family owned dealer. Get with a great salesman, John and he gets you a great deal and does it quickly. The best buying experience I have ever had. More