Clement Ford

My time is valuable. I'm a truck driver and my schedule is not set like a factory or office worker. Stopped to get a key for a Ford Focus. Spent at least two hours to get I'm a truck driver and my schedule is not set like a factory or office worker. Stopped to get a key for a Ford Focus. Spent at least two hours to get it ordered. Never received any notice when the key came in. Stopped in a day later than I was told it would be in. It was. Picked up the key. Hoped I could get it programmed but they didn't have time. Tried to set a date but didn't make it back due to traffic in Kentucky. Stopped in and they couldn't fit me in and knowing the chance of my being able to hold a set time appointment didn't bother to reset. Key works for the door. Nothing else. Maybe someday I will stop at a locksmith who will just get it done. More

Lifesaving! I always feel confident that the problem is diagnosed correctly and repair is done right the first time. The service managers are friendly , and know I always feel confident that the problem is diagnosed correctly and repair is done right the first time. The service managers are friendly , and knowledgeable. I love that I can have a loner if needed, such a life saver. More

The works/customer recall Ford Marshall auto service dept provides great consistent service, professional, & timely. I had an issue with a recall & they resolved it in the same Ford Marshall auto service dept provides great consistent service, professional, & timely. I had an issue with a recall & they resolved it in the same day! I have used them since 2014 & have always been happy with their service, which is WHY I always come back. More

Experience Most people come into dealerships not happy because they know they might have to spend money. I can say my experience in Marshall Ford with the servi Most people come into dealerships not happy because they know they might have to spend money. I can say my experience in Marshall Ford with the service department with all the advisers including Megan has been an enjoyable experience Well taken care of completion one promised an explanation when necessary just a great place to do business with. I have bought two cars three trucks in the past three years and with a smile and very happy to do business with all sales Kevin Donagan sales Marc Lucas. At sales desk Tks very much Merry Xmas A good customer. More

RECALL Had appointment for RECALL repair and thay completed the repair quicker than quoted. At no charge and did a great job,on time,good job. Had appointment for RECALL repair and thay completed the repair quicker than quoted. At no charge and did a great job,on time,good job. More

Pleasant informative successful visit Discovered wiper wear before they became non functional. Also, inforned me of tire and brake wear, but not in replacement zone. Car vist was completed Discovered wiper wear before they became non functional. Also, inforned me of tire and brake wear, but not in replacement zone. Car vist was completed within 40 minutes. Very timely with all maintenance items completed. More

Excellent is normal We have purchased several vehicles for Marshall and it’s been a great experience every time. This is why we alwas come to Marshall to buy our vehicles We have purchased several vehicles for Marshall and it’s been a great experience every time. This is why we alwas come to Marshall to buy our vehicles. Realization of expectations More

Ball joints and seal. I had the ball joints and an output seal replaced on my 2004 Lincoln Aviator, The work was down on time and within the Quote provided. I have had work I had the ball joints and an output seal replaced on my 2004 Lincoln Aviator, The work was down on time and within the Quote provided. I have had work done previously on my Ford F-150. I have always received quality work and courteous service. I would strongly recommend Marshall Ford for any auto of your auto service needs. More

Door ding repair Great job and kudos to the body shop guys. Door looks brand new! I also appreciated that the technician that would actually do the work discussed th Great job and kudos to the body shop guys. Door looks brand new! I also appreciated that the technician that would actually do the work discussed the job with me during the appraisal, which was great assurance. Again, thank for the great job. Scott More

Wonderful Knowledgeable, helpful and friendly staff. Awesome service! A very wonderful experience and would definitely go back to Marshal Ford for my new/pre-ow Knowledgeable, helpful and friendly staff. Awesome service! A very wonderful experience and would definitely go back to Marshal Ford for my new/pre-owned car needs! More