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Clement Ford
O'Fallon, MO
715 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 715 reviews
May 26, 2022
Worst experience ever. The sales team was fine. Now that I have to bring my truck to their service center to keep the warranty in place, the nightmare has begun. I’ve The sales team was fine. Now that I have to bring my truck to their service center to keep the warranty in place, the nightmare has begun. I’ve had my truck in there 3 times since February and every time the experience gets worse and worse. Parts are ordered in and then just sit in their shop because nobody knows they are in. Been waiting for 9 days to get a new tire put on that was supposed to be in within 4-5 days. Call to find out the status on my vehicle and nobody knows. Come to find out, the tire has been sitting there at their shop as well and nobody bothers to put it on. Put on hold for over 35 minutes today only to be transferred to a voicemail. Left voicemails in recent past for Mike Zaparty (sorry if that’s not how you spell your name) and he has failed to call back. Had numerous sales managers tell Zaparty to call me and that hasn’t happened either. Give me what I paid for my truck and you can have it back and I’ll take my business elsewhere. This was the worst decision ever. Will never buy another vehicle from this dealer or anything tied to Clement. Will continue to tell everyone I see how bad the experience has been in dealing with oil changes, minor repairs, tire replacements, and being able to get answers or in contact with someone. More
by nick p
Employees Worked With
Mike Zuppardi, Jason Gross, Kevin Pettit
May 24, 2022
Probably not the best time to be purchasing a new vehicle with this current economy, but Brandon Ser Voss made the experience as pleasant as possible. Very friendly, personable, knowledge, and helpful sales with this current economy, but Brandon Ser Voss made the experience as pleasant as possible. Very friendly, personable, knowledge, and helpful sales representative. If you’re in the market for a new Ford, I would recommend him. More
by kraigt
Employees Worked With
Brandon Ser Voss, Mike Zuppardi, Edwin Gelencir
May 15, 2022
Excellent customer service and experience. Brandon worked hard to get us the vehicle we wanted. We will certainly buy from Clement again. Brandon worked hard to get us the vehicle we wanted. We will certainly buy from Clement again. More
by abatchelor1901
Employees Worked With
Brandon Ser Voss, Mike Zuppardi, Justin Londoff
May 13, 2022
Jamel was awesome he had so much patience with me and help get me in a really nice car. He is the best salesman you can ask for. I’ll recommend anyone to deal with Jemel when looking for the best service help get me in a really nice car. He is the best salesman you can ask for. I’ll recommend anyone to deal with Jemel when looking for the best service! More
by geewhitcomb
Employees Worked With
Jamel Heard
May 08, 2022
Darrell was amazing and easy to work with! He is very customer friendly and gers things done quickly! He, Mike and the rest of the team are FABULOUS! HIGHLY RECOMMEND! He is very customer friendly and gers things done quickly! He, Mike and the rest of the team are FABULOUS! HIGHLY RECOMMEND! More
by amberdawn887
Employees Worked With
Darrell Simmons
May 05, 2022
John Montgomery and Kim Billups are guarantee to get you a car and they will have you on the road with no problem so go see John Montgomery and Kim billups at clement ford in Ofallon Missouri a car and they will have you on the road with no problem so go see John Montgomery and Kim billups at clement ford in Ofallon Missouri More
by Treshatownsend
Employees Worked With
John Montgomery , Kim Billups
May 02, 2022
Jamel was incredibly helpful, knowledgeable and upfront and honest. Jamel was responsive even after the sale was completed which is rare in all my experience. What more could you want from a salesman? Jam and honest. Jamel was responsive even after the sale was completed which is rare in all my experience. What more could you want from a salesman? Jamel and the entire team at Clement Ford were fantastic and the entire process was done in just a couple of hours. More
by amarki88
Employees Worked With
Jamel Heard
April 30, 2022
Darrell was friendly, knowledgeable and answered all our questions. We were very satisfied with the service and outcome in getting our new truck. questions. We were very satisfied with the service and outcome in getting our new truck. More
by jlpilla4
Employees Worked With
Darrell Simmons, Mike Zuppardi, Justin Londoff, Kevin Pettit
April 30, 2022
Darrell (Coach) Simmons knew what I wanted, kept his eyes opened for me, and called as soon as one arrived! He went above and beyond making it easy and fast! I'm thrilled with the service and my new Bronco! opened for me, and called as soon as one arrived! He went above and beyond making it easy and fast! I'm thrilled with the service and my new Bronco! More
by jl_casper
Employees Worked With
Darrell Simmons
