Clearwater Toyota - Service Center

Appointment was for 8am, arrived at 6:45am to drop the vehicle off and a non professional service advisor (did not introduce himself) immediately told me (harshly) to stay in my vehicle when I wasn't even vehicle off and a non professional service advisor (did not introduce himself) immediately told me (harshly) to stay in my vehicle when I wasn't even getting out. He could not find my 8am appt. but found it at 9:45am. Who changed it without notifying me? He said that I have to wait before I can get checked in because there are others who have a 7am appt. Ok, I was the first person in the lane so why not check me in and move my vehicle out of the way and get to it later? The 7am appt. people are not going anywhere since my vehicle was in the way. I see the non professional advisor walk away talking on his cell. A good 25min went by and still waiting. The guy who fills the fluids etc. finally came up to me and asked me (very professional) to complete a drop off form. What? That is the best you can do? Where is my service advisor Anthony Williams(?) from the Purple Team? I completed the form and went to work. Fast forward...I receive an email stating everything was good to go except the vehicle needs an alignment. I call Anthony to let him know that I have free alignment and asked why am I being charged? He puts me on hold, then comes back and said that I do have a free alignment and do I want to use it? The issue here is that he automatically wanted to charge me instead of looking up any type of packages I have for my vehicle. A couple of hours go by and no word from Anthony. I take a chance and get a ride up to the dealership. As we pull in, I see my vehicle. How long was my vehicle sitting there completed? I try to find Anthony and no luck. Another advisor from the Purple Team helped me out. He said that Anthony was not there and if I wanted paperwork, I would have to wait until he gets back. He also stated that if I did not want any paperwork I was good to go. I was not waiting around...who knows how long Anthony was going to be out. My opinion (which I'm sure nobody from the dealership will read this), Anthony is a weak link for Toyota. More

Don’t bother took my 20-6 Tacoma in tried to tell me I need alignment and brake cleaning second opinion none required crooks I purchased two vehicles here never again need alignment and brake cleaning second opinion none required crooks I purchased two vehicles here never again More

Always great service and especially from Rick Caleen. Very thorough and very trustworthy! They always give us back a clean car. Nice to get a ride from Bill. Very thorough and very trustworthy! They always give us back a clean car. Nice to get a ride from Bill. More

Keith Bennett took excellent care of me this time; as always. I thought being succinct was a virtue? Apparently not with this application that requires a minimum of 25 words. always. I thought being succinct was a virtue? Apparently not with this application that requires a minimum of 25 words. More

Great service, never had a problem getting my appointment set up, or service completed with courtesy and professionalism. Have owned 3 Toyota’s and would recommend them to others set up, or service completed with courtesy and professionalism. Have owned 3 Toyota’s and would recommend them to others More

Easy, cooperative, accommodating, thorough.I LIKE this Easy, cooperative, accommodating, thorough. I LIKE this dealership! Serviced my Rav4, did some trouble shooting, routine maintenance. and detail work Easy, cooperative, accommodating, thorough. I LIKE this dealership! Serviced my Rav4, did some trouble shooting, routine maintenance. and detail work Everything yjry did was satisfactory or better. More

Good, fast service. My car was also cleaned. However, I was surprised that customer didn't get any final document that shows what was done. was surprised that customer didn't get any final document that shows what was done. More

Very pleasant and understanding. and patient. Thank you. I want to come back again. The blue team. WONDERSON HUYNH Very good looking to.thank you. I want to come back again. The blue team. WONDERSON HUYNH Very good looking to.thank you. More

Keith was wonderful and I very much appreciated his helpfulness and his professionalism! Thank you very much,Keith! The waiting area was clean and chairs were spaced apart. Clearwater Toyota and esp helpfulness and his professionalism! Thank you very much,Keith! The waiting area was clean and chairs were spaced apart. Clearwater Toyota and especially Keith are an exceptional place! More

The level I get at this dealership is stellar to say the least. Garrett is a true rock star! I would highly recommend anyone to do business here. least. Garrett is a true rock star! I would highly recommend anyone to do business here. More