Clear Lake Nissan

We bought a 2011 Nissan Murano Convertible from here in late 2010. We went in last week to trade it in on a new Pathfinder because we have had nothing but problems with the Murano and they cant seem to fix late 2010. We went in last week to trade it in on a new Pathfinder because we have had nothing but problems with the Murano and they cant seem to fix them. We were told by one of the service reps that the Murano convertible has a lot of bugs in them that they have not worked out and he would recommend us getting rid of it. He also stated that their technicians are not trained on that vehicle and that is why we continue to have the same problems. My wife went in and picked out the Pathfinder that she wanted and set up an appointment for us to come back the next day. We had received a " Customer Appreciation Event " notice in the mail that stated if we enrolled and set up an appointment we would get higher than normal trade in value. We followed all of the instructions and when we arrived they offered us " rough trade in value " for a 18 month old, 12k miles, spotless Murano convertible that we had bought there. That would put us 10k upside down. When we asked about the customer appreciation event they tried to give us a $500.00 off coupon. The salesman had the paperwork ready when we arrived and the price on the vehicle was $7500.00 more than the exact same vehicle right up the freeway at McDavid Nissan. We then asked to speak with the sales manager and was told he would be right with us. We sat there for over an hour with no one coming to see us. We could see the sales manager sitting in his office with his feet on his desk and arms behind his back talking with anyone who happened to walk by his door. I told my wife I had had enough and we were leaving so she went to get the salesman, who was now in the managers office, to get the keys to our vehicle so we could leave. When she got close to the door she heard the manager say " get ready, here she comes ". When she told the salesman that we wanted our keys and we were leaving he was trying to convince us to stay and " they were just getting ready to call us in ". When we told him that we were very upset and are now thinking of pursuing the lemon law on the Murano since it has been in for service for that same problem 8 times and still not resolved he said " good luck but the lemon law is real hard to prove and you will not be successful ".Worst customer service that I have ever experienced in my life. I would never buy a vehicle from them again and as a matter of fact we went and bought a Lincoln Navigator we were so disgusted with them and Nissan. I would recommend going anywhere but there for a purchase. More

This is not your typical dealership.... Here's my This is not your typical dealership.... Here's my story... I started looking for a vehicle at a different Nissan dealership. After thinking about it, This is not your typical dealership.... Here's my story... I started looking for a vehicle at a different Nissan dealership. After thinking about it, I set my mind on a Maxima. I started looking online and found Clear Lake Nissan and found their new car inventory. I searched for the Maxima I thought I wanted and got a great e price online. Kurt Moisant emailed me the next morning. I met Kurt that day around 2pm to look at the Maxima. He was so excited, friendly, and made me feel important. He stated that making me happy and satisfied was his number one priority, but not in an obnoxious way. He kept asking me what I wanted on my Maxima, and I wanted all the bells and whistles. I wanted the fully loaded car, but I got picky and wanted the dark rims with the technology package. They did not have my car at this location, but Kurt assured me he would make it happen. This is my first new car purchase, and Kurt broke down every detail and penny when it came to negotiating. He made everything easy for me to understand and after I asked him a million questions he still was smiling. To make a long story short, he found me the exact car I wanted with all the options on it, brand new in Rosenburg. He went there immediately and got my car! We went to dinner around 5pm and came back and there was my dream car! A fully loaded sports package and technology package Nissan Maxima in pearl white with dark rims! It gets even better..... I went to sign all the dreaded paperwork, but Tim Dickerson made that very easy. I ended up getting an excellent rate, 1.89%!!!! Even though I thought the rate was 2.49%. He also answered any questions I had about the financing, warranties, etc. It was getting late and Kurt washed and detailed my car! I don't think you will see a salesman anywhere that would do that and still have a smile on his face! This dealership made my first car buying experience a breeze! I highly recommend them! I love my new dream car! Thanks! -Elizabeth More

I will definitely purchase my next vehicle from Clearlake Nissan..Gerald Imes is an awesome salesman and he is very friendly..I can see why they call him the deal making man because he don't give up until a Nissan..Gerald Imes is an awesome salesman and he is very friendly..I can see why they call him the deal making man because he don't give up until a deal gets done.. More

Richard was very personal and friendly. Not pushy at all. Finance was excellent, even with difficult circumstances. Darrin Jackson "DJ" in finance did a great job for me and made me feel valued at purchase t Finance was excellent, even with difficult circumstances. Darrin Jackson "DJ" in finance did a great job for me and made me feel valued at purchase time. More

I purchased a 2013 Nissan Rogue. My experience was great. They treated me very good. Richard and OC were awesome. They gave me everything i asked for and answered every question i had very thorough great. They treated me very good. Richard and OC were awesome. They gave me everything i asked for and answered every question i had very thoroughly. I would definitely recommend Clear Lake Nissan. I enjoyed my experience so much that i went back 3 days later and purchased another vehicle. I purchased a 2013 Sentra. The fuel economy on the Sentra is the best i've ever owned. I also took my father in and he also purchased a 2013 Pathfinder. Thanks Clear Lake Nissan. More

I was looking for a used vehicle for myself, and had been all over the south side of Houston the day before I stopped at CL Nissan, with no luck. My wife and I stopped in simply because CL Nissan was the fir all over the south side of Houston the day before I stopped at CL Nissan, with no luck. My wife and I stopped in simply because CL Nissan was the first lot we came to the next day. My plans were to visit at least 3 other lots besides yours but as it turned out I didn't need to go anywhere else. Gerald met us on the used lot and without making me feel pressured showed me several different vehicles (because I honestly couldn't make up my mind between a pickup/SUV or a sports car). He had a lot of patience and a very thorough knowledge of the vehicles we looked at, even the brands other than Nissan. I decided on a Tundra, we went in and started the paperwork, and a couple of hours later I was on my way. Tim in the finance office was also pleasant, knowledgable, and extremely easy to deal with. I normally leave a car lot feeling like I have been involved in a brawl, but that was not my experience at CL Nissan whatsoever. I think the only way my visit could have gone any easier is if I had come in pre-approved for a loan, but that of course is nothing the dealer can control. I will buy here again, and will not hesitate to send friends or family to see Gerald and the rest of the Clear Lake Nissan folks. More

Excellent experience! I only buy my cars from Clear Lake Nissan. I am always treated very well! I wouldn't consider going anywhere else! I love Claude and Yvonne! Nissan. I am always treated very well! I wouldn't consider going anywhere else! I love Claude and Yvonne! More

I lost my 2009 Nissan Altima Coupe through a loss in I lost my 2009 Nissan Altima Coupe through a loss in income and filing bankruptcy. My credit was bad. I am not embarrassed to admit that and will sa I lost my 2009 Nissan Altima Coupe through a loss in income and filing bankruptcy. My credit was bad. I am not embarrassed to admit that and will say by applying for auto credit online made the cushion of embarrassment easier to deal with. Roadloans approved me as what I would call another chance to get it right in my 50+ years of living. My sales rep was Gerald Imes. He was very attentive and knew what I needed before I could say what I needed. He told me of an auto recently added to their lot a few days prior to my appointment. I had a few cars in mind to look at. I knew what I wanted - low mileage, great maintenance, low monthly payments, approval ratings, carfax, integrity and no bologna from sales. It took very little time to test drive, complete the final approval, return a rental car and drive my volkswagon home. Four hour tops. Let me add the staff were so pleasant. By the way, even the auto service department guys are cool! I came here to service the other auto. They were one of the other reasons for returning to purchase a used auto. The week I bought my Beetle was the Friday of their Christmas party. I felt included in their events. Too bad they didn't offer food to their customers, but that is okay. Almost every time I entered and exited a door, one of the reps were there to open. It appears the staff work as a team. Knowing that, I will send others to this facility. More

I came to the dealership to meet with a JSC sales rep, seeking a used vehicle. My contact, Claude, introduced me to the new vehicles for almost the same budget I had for the used car. We were able to com seeking a used vehicle. My contact, Claude, introduced me to the new vehicles for almost the same budget I had for the used car. We were able to compromise and I was excited to purchase my new Rogue. I am 70 and have never owned a new car, so this was especially exciting for me. All the personnel at the dealership were exceptionally friendly and helpful....even the young lady at the coffee pot! More

Very good exprerience. Hector is very helpful and is a easy to work with. I did notice some minor dents on the bottom of the car when I got home but am working with Hector to get this resolved. easy to work with. I did notice some minor dents on the bottom of the car when I got home but am working with Hector to get this resolved. More