Clear Lake Nissan

Great customer service. Luke and staff made my buying experience easy! They took proper precautions regarding covid 19 Dealership was very clean. Would recommend to friends and family! experience easy! They took proper precautions regarding covid 19 Dealership was very clean. Would recommend to friends and family! More

Clear lake Nissan is a joke!!! They allow their employees to steal form customers, me!!! Jasmine miller is a thief!!! She’s driving my old car, when she was to turn it in as a trade on a recall to steal form customers, me!!! Jasmine miller is a thief!!! She’s driving my old car, when she was to turn it in as a trade on a recall More

Robert Redino should be a shoe salesman If you want a car with issues and terrible service, then contact the sales director Robert Rendino. I bought an Audi, in which Robert personally a If you want a car with issues and terrible service, then contact the sales director Robert Rendino. I bought an Audi, in which Robert personally assisted in the sale. When I arrived for the test drive, Robert guarantees me professionalism and customer service. He mentions to me and his salesperson to check the backup camera because it wasn't engaging earlier for him. We test drive it and it seems to work fine. I buy the car that day and assured that if there's a problem they will take care of it. On June 26, 2020, the rear backup camera doesn’t engage when the car is put into reverse like normal. I bring it to Audi on June 27, 2020, since it’s an electrical issue. I’m told that it’s a wiring issue and they fix the vehicle. With the pandemic, I don’t have time to argue the point and pay for the service myself which came to $436.22. While the service is being performed, Audi brings to my attention that a GPS tracking system was on the car and just unplugged. So, there’s a wire harness that’s just dangling under the dashboard. Now, I’m starting to the condition that Clear Lake sell their cars in. I contact the dealership at 3:18 pm om June 27, 2020, and left a message for the general manager, Rob since the receptionist said he wasn’t able to come to the phone. I then reach out to Patrick the salesman at 6:19 pm on June 27, 2020. To let him know of the issue and besides expressing his disbelief. He tells me that Rob has to address it and I told him that he didn’t return my phone call. So, this is story expresses the level of competence by the culture of Clear Lake Nissan and the quality of the cars they sell. More

Had a very good experience purchasing a preowned vehicle The people at Clear Lake Nissan were friendly and helpful during purchasing my pre-owned vehicle. I asked a lot of them and they accommodated every r The people at Clear Lake Nissan were friendly and helpful during purchasing my pre-owned vehicle. I asked a lot of them and they accommodated every request. Would shop here again! More

SCAM!!! Watch out for $1700 Apex GPS add on . The advertised sales prices look good, but they hit you with unscrupulous add-ons and fees. The worst is a $1,699 fee for an "Apex GPS security syst . The advertised sales prices look good, but they hit you with unscrupulous add-ons and fees. The worst is a $1,699 fee for an "Apex GPS security system." Apex is an inventory management system created for car dealerships. They've just figured out a way to pass the cost onto unsuspecting buyers by packaging it as a high tech anti-theft system. What's worse is that Apex is used for target marketing. After you drive your car home, Apex tracks and sends mileage and other info to the dealer so their service department can send you advertising and coupons at just the right moment. They tried to sell this to me on two different occasions. The first time, I told the salesman to take it off. He responded by offering me a "great deal." Since I didn't want it, he would take off $1,000 and just not activate the security monitoring. What a great deal - I'll pay you an extra $699 for an inactive GPS security system! What a joke. The second time I tried to buy a car (different car, different salespeople) they tried to charge me $1500. I stuck to my guns. I was willing to pay the sales price of the car plus taxes, title, license, and even some doc fees. But they wouldn't drop the $1500 Apex fee. The used car sales manager straight up told me that the low advertised prices are necessary to get people in the door in this internet marketing age. He said all the dealers do it with an expectation that they will make money with a big addendum. So there it is... Clear Lake Nissan's modus operandi. They advertise a low price to hook you, but they won't sell you the car unless you agree to the dealer fees and add-ons. Save your self the frustration and buy a car somewhere else. More

Terrible terrible terrible bad deals not hassle free they go back on their word and act as if they aren’t helping customers but only themselves they go back on their word and act as if they aren’t helping customers but only themselves More

Outstanding service from very knowledgeable personable staff Clear Lake Nissan has an outstanding sales staff. Kristyn met us at the door with a smile and went beyond the call of duty to help us find our ideal Clear Lake Nissan has an outstanding sales staff. Kristyn met us at the door with a smile and went beyond the call of duty to help us find our ideal used truck. Wonderful service at all levels -- online sales, in-house sales and finance. More

lied to about vehicle availability when already sold Well I am very upset because I emailed back and forth with a “Jasmine Miller” in internet sales or whoever or whatever responds to your emails yesterd Well I am very upset because I emailed back and forth with a “Jasmine Miller” in internet sales or whoever or whatever responds to your emails yesterday. I did not appreciate the fact that she, or whoever, lied by informing me the red SRX was still available then scheduled me for a test drive at 6p, when we last communicated after 4p. I ran a little late, but I did go yesterday. However, upon arrival was told it had already been sold yesterday Morning!!! If that was the case, I should’ve just been told that instead of being lied to...I don’t appreciate playing these games where apparently I was just reeled in even though they knew the vehicle I inquired about had already been sold thinking they could make a sale anyways if I showed!!! Your staff should be considerate about the fact that I lost my vehicle in the recent flood and don’t have time to be messing around with their games. Whether it be “Jasmine Miller” or whoever runs your email responses, either way, they didn’t even have the decency to tell me in my face. Instead they had the audacity to have the salesman which greeted me to relay the message, after which I walked out. Y’all should do better business! More

Customer Service 101 I will never buy from this dealership. I own a nissan and think very highly of their vehicles being reliable. The salesman I spoke with was very custo I will never buy from this dealership. I own a nissan and think very highly of their vehicles being reliable. The salesman I spoke with was very customer oriented and professional throughout my time test driving the car I was interested. The poor experience went all down hill from there. After the test, the salesman brought me back to his desk, while he apparently went to get his sales manager to discuss the numbers. This poor excuse for a human being had NO customer service skills what so ever much less professionalism about him. He totally negated my time and effort for travelling across town in Houston traffic to see a car and asked me on 3 occasions if I was 100% satisfied with the vehicle. I had asked him 3 different times what is the best price he could make on the car, is the internet price the best price, what makes you think I would not be interested in the car considering where I traveled from. Needless to say, the car profile shown on their website stated false information about NEW TIRES and the price listed being valid ONLY if you finance through the dealer. Also, the car was equipped with some APEX tracking system that the dealership adds to every car both new and used and the cost is $1200 with is added to the total cost of the vehicle. So BE WARE! I have bought quite a few vehicles, I believe 10 plus in my lifetime so far, and have never had an experience like this. I am in disbelief on how this dealership has such a good rating as it does. I was really disappointed in the total experience all together minus the salesman I dealt with. More

Not Scary I was merely comparing vehicles for a friend. Budget wise I like the Rogue. Fantasy wise, I like the Armadi. The salesperson didn't treat me as if I w I was merely comparing vehicles for a friend. Budget wise I like the Rogue. Fantasy wise, I like the Armadi. The salesperson didn't treat me as if I was financially unworthy. We test drove both cars as if I was a you tube celebrity guest. More