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Clear Lake INFINITI

Houston, TX

4.8
441 Reviews

14705 Gulf Freeway

Houston, TX

77034

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441 Reviews of Clear Lake INFINITI

June 14, 2021

I have purchased 4 Infiniti vehicles from Clear Lake Infiniti. One of the main reasons I continue to buy from them is their great service department. Always top notch. More

by lsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald in Service
Jun 23, 2021 -

Clear Lake INFINITI responded

Hello, We truly appreciate your continued business at Clear Lake INIFNITI! Thank you for your kind review, and we look forward to seeing you again in the future.

June 09, 2021

I had a good experience with purchasing my new vehicle and service department has always been great. My issue is that they haven’t paid off my trade and it’s been over a month!! This is completely unacc More

by kreneer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Handley
Jun 11, 2021 -

Clear Lake INFINITI responded

Hello, I regret to learn of your concerns regarding the payoff of your trade-in vehicle, and I would like the opportunity to help. At your earliest convenience, please contact me at 832-527-0059 so we can discuss this matter in more detail, and I can work to assuage your concerns and regain your confidence. Thank you. Jason Collier General Sales Manager

June 03, 2021

Great experience. Faster time ever! I was browsing on-line Sunday around 12. Had appointment a few minutes later for Monday 2:15. Arrived a few minutes early. Was driving my new car home around 4.. my More

by Lou.gould
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian and Drew
Jun 09, 2021 -

Clear Lake INFINITI responded

Hi Lou, It's wonderful to hear our Clear Lake INFINITI team delivered such a fast and positive new vehicle experience! Thank you very much for your time and business. We hope you enjoy many safe and fun travels in your new vehicle and come back to see us again in the future.

June 02, 2021

Ryan the service manager was extremely accommodating in setting up my appointment and providing a loaner. He made it happen, even though my schedule was difficult. Victor was prompt and professional in pi More

by terrypaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan, Victor
Jun 09, 2021 -

Clear Lake INFINITI responded

Hello Terry, Thank you very much for your business and the wonderful review of your experience with our team at Clear Lake INFINITI. We're happy to have delivered you prompt and professional service. Drive safe and come back to see us again in the future!

June 02, 2021

My visit to the Clear Lake Infiniti Service Department was another wonderful positive experience. Alejandro Montalvo was outstanding, absolutely outstanding...the epitome of a well informed , effective , More

by Arthur Weglein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Montalvo, Ryan Treadway
Jun 09, 2021 -

Clear Lake INFINITI responded

Hello Dr. Weglein, Thank you very much for such a thoughtful and kind review of your experience with Alejandro and our Clear Lake INFINITI service team. We're happy to hear we've continued to deliver you outstanding client services, and we look forward to working with you in the future. Please drive safe, enjoy the road ahead and we'll be ready when you stop in to see us again!

May 29, 2021

He was so responsible and knowledgable on the car issue identification. And he was so earnest and kindly to explain the issue to me; and arranged the repairing prosecuted very well including arrange a ride More

by Henry Kao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Treadway
Jun 01, 2021 -

Clear Lake INFINITI responded

Hello Henry, We're happy our Clear Lake INFINITI service team was able to get you back on the road faster than expected! Thank you for your business and the wonderful review of your experience with Ryan and our team. We look forward to helping you again in the future!

May 29, 2021

Easy to get an appointment, very accommodating and friendly. It is so helpful to be able to get a loaner car. I like the video inspection a lot. More

by sandershouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald
Jun 01, 2021 -

Clear Lake INFINITI responded

Hello, Thank you very much for your business and taking the time to review your service experience at Clear Lake INFINITI. We're happy to have helped get you back on the road, and we look forward to working with you again in the future.

May 26, 2021

My service appt. was smooth and straightforward. My advisor nice and helpful. I would recommend Clear Lake Infiniti for all your service needs. Great atmosphere! More

by tuckerj4999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro M.
Jun 01, 2021 -

Clear Lake INFINITI responded

Hi Tucker, It's wonderful to hear Alejandro and our Clear Lake INFINITI service team were able to deliver you a smooth customer experience! Thank you for your business and the kind review. We look forward to seeing you again in the future!

May 15, 2021

As a first time customer, here’s my suggestion: If you As a first time customer, here’s my suggestion: If you plan on waiting there for your service, make sure you plan to stay for at least 2-3 hours. More

by rafaheredia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Someone
May 17, 2021 -

Clear Lake INFINITI responded

We apologize for the wait, but we're happy to hear your overall experience with our Clear Lake INFINITI service team was positive. Thank you for choosing us and we look forward to seeing you again in the future!

May 14, 2021

Dallas and Alejandro were always great!! Always great service provided and the information provided to the customer, to help keep things up to date is nice! More

by laSabatini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro and Dallas
May 17, 2021 -

Clear Lake INFINITI responded

We appreciate you choosing Clear Lake Infiniti for your vehicle service experience. Thank you for the kind review of Alejandro, Dallas and our teams, and we look forward to seeing you again in the future!

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