Clay Subaru - Service Center

What an amazing experience My car was involved in a slight accident with minor damage, but still needed to be repaired. John, in the service dept. explained how Subaru could fix My car was involved in a slight accident with minor damage, but still needed to be repaired. John, in the service dept. explained how Subaru could fix my car for me. I only needed to drop my car at the service center and someone would pick it up for me. The job was very well done and my car looked beautiful. It was mostly due to John’s attention to detail and incredible customer service, along with a great repair team, that my car was returned to me looking so good and in a very timely manner. I wouldn’t go anywhere else to get my Subaru repaired. Thank you!! More

Prompt, Courteous CaRE FIRST TIME CALLER. NEEDED BRAKE LIGHT REPLACED. DONE THE SAME DAY. WILL RETURN FOR ALL SUBARU CARE FROM NOW ON. JOHN MALLOCH EVEN LET ME KNOW THAT I H FIRST TIME CALLER. NEEDED BRAKE LIGHT REPLACED. DONE THE SAME DAY. WILL RETURN FOR ALL SUBARU CARE FROM NOW ON. JOHN MALLOCH EVEN LET ME KNOW THAT I HAD TWO MORE FREEOIL CHANGES ON THE CAR. ALSO LIKE THAT FACT THAT INSPECTIONS ARE DONE ON SITE. More

Always a pleasure The low tire pressure light was on in my Crosstrek and I wanted Subaru to check on it. In addition, my car was damaged after being hit in a parking lo The low tire pressure light was on in my Crosstrek and I wanted Subaru to check on it. In addition, my car was damaged after being hit in a parking lot and I wanted an estimate of the repair. The service department handled both problems quickly and efficiently. They took care of the tire pressure (no charge!) and took pictures of my car damage and sent out for an estimate. My wait was not long and as always I felt well taken care of while waiting: with bottled water, coffee and tea, popcorn, and lovely cookies always available (if I chose to partake). I feel like the service staff takes the time to explain anything that is out of the ordinary and generally provide the personal attention that makes a difference to me. More

105,000 Mile Service and Repairs for my Tribeca The ability and flexibility to to schedule and reschedule to my other needs was awesome and did not impact the staff's personable, attentive and profe The ability and flexibility to to schedule and reschedule to my other needs was awesome and did not impact the staff's personable, attentive and professional role and this level of service keeps me as a dedicated buyer of their truly amazing products. They listened to what my concerns were, followed up with prompt communications, and took the time to make sure I understood what their inspection reveled against my concerns. Further they, without asking, furnished me with a loaner car for the entire period, which while was longer than expected when I brought the vehicle in, was more than welcome knowing they were on top of all the issues. Thank you! More

Clay Subaru doesn't care about their customers I have a brand new Subaru that the Clay Subaru team was more than happy to sell, but less than 6 months later the paint is flaking off. When I took th I have a brand new Subaru that the Clay Subaru team was more than happy to sell, but less than 6 months later the paint is flaking off. When I took the car in for its next oil change I asked about the problem, was told it's normal road wear, and was basically dismissed. I was given a slight discount on the oil change, which was a nice gesture, but it doesn't solve the problem with the paint. I should have been expecting something like this since I did think there were some small problems when I was purchasing the car, but at that point I figured maybe the sales rep and the finance guy were just really busy and I cut them some slack. I am extremely disappointed in my purchase and in the subsequent service. I thought Subaru was a company that cared about their image and about keeping their customers happy, but in my experience so far, Clay Subaru definitely does not fit this pattern. More

Appointment easy, timely service, friendly staff.. I have been a return customer for over 20 years....even though at least two other Subaru Dealerships are much closer to my home... We currently own o I have been a return customer for over 20 years....even though at least two other Subaru Dealerships are much closer to my home... We currently own our sixth and seventh Subarus...the oldest is a 1997 Impreza Outback.. More

John is the best. I don’t know John’s last name, but you folks are lucky to have him in your service department. He takes right over and get me out of there as quickly I don’t know John’s last name, but you folks are lucky to have him in your service department. He takes right over and get me out of there as quickly as possible. More

Tire pressure This is the dealership I bought my suburu legacy 2.5 and I thoroughly trust to bring my suburu although warranty has just about expired This is the dealership I bought my suburu legacy 2.5 and I thoroughly trust to bring my suburu although warranty has just about expired More

Slow service Even with an appointment an oil change and filter and State inspection was over 2 hours while waiting for car. when asked why oh we forgot about it an Even with an appointment an oil change and filter and State inspection was over 2 hours while waiting for car. when asked why oh we forgot about it and then they gave the paper work for someone else's car on check out. More

Communication needs improving Came in fix electrical problems in the dash board causing warning lights to go on. Job was done to solve the problem and hopefully the electrical pro Came in fix electrical problems in the dash board causing warning lights to go on. Job was done to solve the problem and hopefully the electrical problems won't haunt me. People were friendly but I'm still sour that the person that came out to install the after-purchase remote starter. That work looked bad, after he put it in and he trashed the front seat and left it. Showed up in a rusted, wreaked Kia SUV looked like he just took a big bong hit. I knew there was going to be trouble and there was. Clay needs to really understand who they are sending out to customers. The work was bad and the repairs left it in the shop 5 days having to call installers to come in twice to get the job done.. Thankfully they did give me a loaner and one day of that was a snow storm. The last thing is getting information. Had a call to Service manager not returned and when I picked up the car on Saturday I couldn't find anyone who knew exactly what was done to fix it or why. .I did get calls by Bob at the end of the day but that was to late to make accommodations with my employer to be able to come get the car. It's not good to not call customers back More