Clay Subaru
Norwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Just had a problem/confusion w the service dept. Called the general manager, Oscar. He was SO helpful. Was very responsive. Clay Subaru is lucky to have him. Called the general manager, Oscar. He was SO helpful. Was very responsive. Clay Subaru is lucky to have him. More
This most professional dealership experience I have ever had, everyone was knowledgeable and extremely helpful. had, everyone was knowledgeable and extremely helpful. More
My daughter bought her first car, it is in great shape and and the customer service was excellent. They have taken care of so many things and made the process so easy. My daughter couldn't be happier. and and the customer service was excellent. They have taken care of so many things and made the process so easy. My daughter couldn't be happier. More
Where do I even start?! From beginning to end this dealership is a 5 star level of customer service. Joe Rizzo is AWESOME! Very tentative, honest, and greatly detailed. I also loved the full staff! Ro dealership is a 5 star level of customer service. Joe Rizzo is AWESOME! Very tentative, honest, and greatly detailed. I also loved the full staff! Ronnie and Michelle were rockstars, and honestly everyone made me feel super comfortable in the environment, no pressure and slow to walk me through every detail. Jordan in registration is also AMAZING!! She stayed late so that I could leave same day with the car. I am one happy lady! More
We have bought 2 cars from her, very professional and courteous, also got the best price around. courteous, also got the best price around. More
My car was towed to the Clay Subaru dealership for service. Overnight my car was broken into. I was never contacted by the dealership but the police. Patrick was very unprofessional and condescending. service. Overnight my car was broken into. I was never contacted by the dealership but the police. Patrick was very unprofessional and condescending. He couldn't even provide me with his full name after being asked multiple times. I had to resort to the Clay Subaru website to find the employees name. Horrible customer service. Patrick conducts himself as if he is a child. More
I would like to complement Tom who helped me today. I I would like to complement Tom who helped me today. I had two minor issues and was treated with care. I would like to complement Tom who helped me today. I had two minor issues and was treated with care. More
I made an appointment to test drive an Impreza, and when we got there someone else was test driving the car. They ended up buying it and there weren't others on the lot. This was fine and I did not see it we got there someone else was test driving the car. They ended up buying it and there weren't others on the lot. This was fine and I did not see it as the dealership's fault. However John, the sales rep we worked with, was pushy about me trying other models that I was not interested in purchasing. Further, when my mom asked him questions about the difference in footprint/size between the Impreza and Crosstrek, he didn't know, which a following rep at another dealership was able to tell my mom off the bat. John then called me later in the day to try to email me financing information still without having a car for me, which felt pushy once again. Perhaps other reps are better, but I do not recommend working with John at Clay. More
Excellent customer service. Made the entire process move along with ease. Attentive and answer any and all questions and always quick to get back to you over the phone when needed. along with ease. Attentive and answer any and all questions and always quick to get back to you over the phone when needed. More
Matt was absolutely awesome to work with. No high pressure sales pitch when we came in just to gather some information initially and was so helpful when we decided to come back to purchase our Ascent pressure sales pitch when we came in just to gather some information initially and was so helpful when we decided to come back to purchase our Ascent. Definitely ask for Matt! More