Clay Cooley Volkswagen of Park Cities - Service Center

Really bad service from the "service" department - bad customer service, bad mechanical service and bad representation. All around this dealership sucks. My first buying experience with VW was horrible customer service, bad mechanical service and bad representation. All around this dealership sucks. My first buying experience with VW was horrible - but I accepted that because I thought I really wanted the car. Sadly I should have walked out of there before buying. Now, after paying off my 2004 VW Passat, I've had nothing but trouble with this car and the people at the dealership. I've spent over $5K in less than 2 years since it's been paid off, on major engine and other problems. The service reps have consistently been rude, arrogant and condescending and have no sympathy or concern for the customer's needs. Totally hate this place. Unfortunately I am stuck now with a VW problem that's going to cost me another $2000.00 - the "oil sludge" issue, for which VW was sued in a class action lawsuit and they lost. (If you own a VW - be sure you understand this problem) VW settlement requires you to have any repairs related to this issue done by VW to have any kind of reimbursement. When I took it to this particular dealership, they were unaware of the settlement and it was just another hassle to deal with. DO NOT GO TO THIS PLACE! more importantly - DO NOT BUY A VW. More

THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW fro THE WORST EXPERIENCE ALL AROUND!!!? Do NOT buy a car from Boardwalk VW and do NOT service your VW at this location. My husband bought his 2nd VW from this location, because they could not fix his first car. Upon purchasing our new car, the agent wrote the contract wrong, with a higher sales price. He rushed us through and did not explain anything. We returned a few days later to get a new contract drawn. The agent was less than happy to help us. A few months after the purchase, the sunroof got stuck opened. We took it in and they "fixed" it. A month later, the radio went out. VW assured us that we would get a new radio in a few days. We called and called, but nobody could give us status on the radio. Two weeks later, we went to VW and was told that the radio sat in their office for a week and had to return it to the manufacturer because WE did not call to check status. A week after that, the sunroof glass busted while driving down the highway. Glass shattered all over the car. We took the car in and they said it was not covered under our warranty, because they could not prove that we did not break it ourselves. They still could not give us status on the radio. We had to call our insurance company to cover the sunroof. At first, they told us that it was just the glass needing to be replaced...but ended up being the whole sunroof needing to be replaced ($1,800). The service managers push blame on other service managers and we are very unhappy. WE WILL NEVER RETURN More

Classic failure on late 90s VW models: power windows fail. They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it. fail. They "fixed" it: they left a broken wire in the door, and used the dealer toolkit to repair the window regulator instead of replacing it. All that for ... $300 (just bought the part for $50; genuine is $100) CROOKS ! More