Clay Cooley Volkswagen of Park Cities - Service Center

Honestly my husband and I have not had great experiences with this dealership's service department before, so when my headlight went out, I was dreading taking my car in. That said, this time, David Elsea with this dealership's service department before, so when my headlight went out, I was dreading taking my car in. That said, this time, David Elsea has been absolutely wonderful. While they were fixing my light, they found two little lights that also needed to be replaced, and went ahead and took care of those. They noticed I had open recalls on my car and spoke to me to set up a time, but I just couldn't work that into my schedule right now. Then my steering wheel light came on. David managed to fit me in the next day and found me a loaner, which was necessary and so very cool of him. He called me later that day to tell me what was wrong with my steering wheel, the cost, and his honest opinion of what i should do. I've never had that from a dealership, and I GREATLY appreciated it. $1,800 just isn't in our budget right now. Based on David's performance these past couple times, my husband and I will stay returning customers. More

I wanted to bring in my jetta for the state inspection. Knowing that I may have brake issues, I recognized that this kind of servicing would require a great deal of time. After phoning a couple of differen Knowing that I may have brake issues, I recognized that this kind of servicing would require a great deal of time. After phoning a couple of different dealerships, Ted understood that as a single mom I did not have hours to waste sitting in a waiting room. He was the only one to offer the use of a rental car until mine was repaired. That got me in the door. Others offered shuttling service within a 10-15 mile radius- that only gets me halfway home. Upon arrival, I was promptly taken care of. We discussed possible scenarios regarding my brakes, and state inspection. After using the rental vehicle to get my errands done, I received a phone call from Ted about my car. My tires were worn to the point of not being able to pass state. I became very anxious, he assured me that he would take care of everything and that if needed, keep the rental overnight until the car was ready. Only problem- I worked the next day and would be unable to pickup my car or return theirs. Not only did he bring my car to my place of employment, brought the necessary paperwork and took the rental for me back to the rental place. All this done on his lunch hour. He understood my situation, he was empathetic to my needs and he accomodated them, he made me feel confident in his work, Ted made the prices more than reasonable, he took time to explain things to me. He went out of his way to make sure I didn't have to go out of mine. Making this potentially expensive, long drawn out servicing into an efficient, exceptionally priced, well taken care experience. This is the only place that I will allow to service my vehicle. Kudos to Park citiies for having an exceptional employee that knows how to take care of it's customers. More

Boardwalk Park Cities is an exceptional dealership!!! The service they provided while repairing the A/C on my Beetle was outstanding! They took care of everything from transporation to having my car in spark service they provided while repairing the A/C on my Beetle was outstanding! They took care of everything from transporation to having my car in sparkling condition when I picked it up. Their communication was clear and consistent and the staff saw me as a person with specific needs, not just a number to push through a process. Also, as a woman, you always feel a bit vulnerable when your car is being worked on, that you will be taken advantage of in some way, not knowing what is actually wrong with the car. Not here. I truly felt like they only repaired what needed to be done and fairly explained everything they did on the vehicle. I will absolutely buy my next VW here, thanks to the wonderful experience they created during this transaction. More

Robert did a great job not only fixing my car but also in customer service. I was really shaken up when I came into the dealership and he had my problem solved in a very time efficient manner and was also a customer service. I was really shaken up when I came into the dealership and he had my problem solved in a very time efficient manner and was also able to calm my nerves. More

Tony is very helpful and friendly. You can tell customer service is important to him and he does his best to make sure I have a good experience. service is important to him and he does his best to make sure I have a good experience. More

Brittney Dunham was friendly and timely. I plan on coming back and having her take care of anything I need for my car. I was really happy to have her handle my service. back and having her take care of anything I need for my car. I was really happy to have her handle my service. More

I have been working with David for about over 3yrs. I have a 2000 Volkswagen Passat. It is still going strong. I thank David for his care of my vehicle. He has never given me cause to worry. He is ho have a 2000 Volkswagen Passat. It is still going strong. I thank David for his care of my vehicle. He has never given me cause to worry. He is honest and I really appreciate that. Thank you for all you do. David is top notch! More

Park Cities Volkswagen is a great dealership. Everyone is very friendly and professional. I think that they have a wonderful Service Department. I always work with Tony Fruzia and he is helpful and kind is very friendly and professional. I think that they have a wonderful Service Department. I always work with Tony Fruzia and he is helpful and kind. More

VW Tiguan owner I always work with Tony as my service VW Tiguan owner I always work with Tony as my service adviser. I've enjoyed the friendliness, helpfulness, great communication, etc. that he's alw VW Tiguan owner I always work with Tony as my service adviser. I've enjoyed the friendliness, helpfulness, great communication, etc. that he's always provided. VW likes to do things by the book for warranty work, but Tony always makes it enjoyable. More

David Elsea consistently provides great service. Not only is he honest and pleasant to work with, but he goes out of his way to explain what is being done to your car during each visit. He also values t only is he honest and pleasant to work with, but he goes out of his way to explain what is being done to your car during each visit. He also values the customer's time and will go out of his way to make sure each visit is as convenient as possible (i.e. provides a loaner car if extra, unexpected service is required). Thanks, David, for all you do! More